Last Updated
Overview
Zoom simplifies video conferencing, offering an accessible platform for webinars, online meetings, and seamless group collaboration. Despite occasional minor connectivity issues, Zoom software ease-of-use, mobile compatibility, and screen-sharing features make it a highly popular choice.
Overall Rating
Based on 101 users reviews
4.7
Rating Distribution
Positive
95%
Neutral
5%
Negative
0%
Starting Price
Custom
Zoom Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integration
- Patient Portal
What is Zoom?
Overview
Founded in 2011, Zoom is a cloud-based group messaging, video conferencing, and virtual meetings solution for organizations of all sizes across financial, educational, government, and healthcare sectors. The system uses high-quality audio and HD video to ensure immersive screen sharing and video conferencing experience. Users can easily add audio and HD videos to make their meetings interactive. Zoom is compatible with both mobile devices and PC as it offers native mobile and desktop apps to help remote teams to collaborate from anywhere.
The platform is designed to broadcast and host online meetings that can accommodate 100 interactive video members and up to 10,000 view-only attendees. With this web conferencing software, users can even share content in wireless mode as it improves remote access to web conferences and webinars. Exclusively built to host video demonstrations, Zoom is an easy-to-use system that allows participants to start and join meetings with just a single touch of their browsers or mobile devices. Users can run this system on MAC, Blackberry, Windows, or Android devices. Additionally, their system comes with group collaboration functionality, enabling users to create groups and send images, audio, and text files to the group members. They can also invite others to join a group using their smartphones.
This video conferencing and online meetings service help users to add remote attendees, connect conference rooms, and enable "face-to-face" meetings quickly. The software also ensures the end to end encryption for participants' passwords, data, and meetings. Besides, users can easily track the attendance of participants using the attendance indicator. With Zoom, users can commence and schedule conferences by syncing with iCal calendars, Outlook, and Gmail. The software also includes options for increasing participant engagement such as Q/A sessions and polls.
Price:
Free Trial: Zoom offers a free version of their system. There is a free trial of this software.
Support: Support is extended via phone and email.
USP: The video conferencing service includes functionality that supports the recording of virtual meetings in M4A and MP4 video formats easily through mobile devices or the web.
Product Advantages: With this system, users can conduct group video meetings while the host can share their screens via mobile devices or desktop. This feature facilitates collaboration and reduces communication barriers among employees and team members.
Product Limitations: The link generated for meetings includes a random string instead of a personalized ID or name, making it difficult for users to recognize the link.
Zoom Key Sentiments
Most Positive Sentiments
User Onboarding
100% Positive
0% Neutral
0% Negative
Technical Feedback
100% Positive
0% Neutral
0% Negative
Video Conferencing Tools
98.44% Positive
1.56% Neutral
0% Negative
Least Positive Sentiments
Usage Limits
0% Positive
30% Neutral
70% Negative
Zoom Functionality
4.76% Positive
33.33% Neutral
61.9% Negative
Feature Set
5.71% Positive
37.14% Neutral
57.14% Negative
Most Positive Sentiments
Least Positive Sentiments
User Onboarding
100% Positive
0% Neutral
0% Negative
Usage Limits
0% Positive
30% Neutral
70% Negative
Technical Feedback
100% Positive
0% Neutral
0% Negative
Zoom Functionality
4.76% Positive
33.33% Neutral
61.9% Negative
Video Conferencing Tools
98.44% Positive
1.56% Neutral
0% Negative
Feature Set
5.71% Positive
37.14% Neutral
57.14% Negative
Pros And Cons of Zoom
Pros
High stability and call quality provides reliable communication for users, minimizing disruptions during meetings
The easy scheduling feature streamlines the process of organizing meetings
Effective for large-scale webinars and managing large group interactions
Facilitates screen sharing and collaboration, enabling effective teamwork across locations
Includes a recording feature that allows users to review meetings and interviews, ensuring important information is not lost
Cons
Rare freezing issues can cause brief interruptions, disrupting the flow of meetings as per user reviews
Echo issues can sometimes impact communication clarity
Zoom Reviews
Total 101 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars76%
4
Stars19%
3
Stars5%
2
Stars0%
1
Stars0%
Share your experience
Hospital & Health Care, 500+ employees
Less than a year
“Handy screen sharing and recording”
Pros
Built-in screen sharing and recording are the features I like most in this tool especially because I can use them right away while giving presentations.
Cons
Just keep in mind that the free version limits calls to 40 minutes. Other than that, I have not really had any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
E-Learning, 1-10 employees
More than a year
“Flexible for sharing and replay links”
Pros
One thing that works really well with it is that attendees can join a call without having their own Zoom account or even installing the app. Screen sharing including computer audio is very simple. On the Mac app, I can move the call window over whatever I am presenting which helps me arrange my screen the way I like. The whiteboard feature is also very useful. I also appreciate that when I record meetings, I can just send people a link to the replay instead of uploading the file somewhere else like YouTube.
Cons
A downside is that the included storage for meeting recordings fills up very quickly. Since the lowest annual business plan is not cheap, I often have to download the recordings I want to keep and free up space for only the calls I want to leave accessible via a replay link. The settings pages are also very cluttered and seem to get rearranged often which makes it harder than it should be to find what you need especially when setting up workshop sessions in advance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 11-50 employees
Less than a year
“All in one workplace hub”
Pros
Zoom brings meetings, chat, email, calendars and whiteboards into one place which makes day to day work much easier to stay on top of. The video call quality is also better than a lot of competing platforms and it offers more useful calling options as well.
Cons
One problem is that it feels too focused on meetings. Also adding extras like Zoom Phone, Webinars or advanced AI features can quickly drive up the total cost.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
Does Zoom offer an API?
Yes, Zoom offers an API.
What types of pricing plans does Zoom offer?
Zoom offers a free Basic version per user and four pricing tiers: Pro at $14.99/month/user, Business at $21.99/month/user (minimum 10 users), Business Plus at $26.99/month/user (minimum 10 hosts), and Enterprise (minimum 250 hosts) with customized pricing. Contact us now for a personalized Zoom pricing quote!
Does Zoom provide cloud-based services?
Yes, Zoom provides cloud-based services like cloud recording, which automatically stores all recordings to the Zoom cloud.
Does Zoom have an app?
Yes, Zoom offers an app available on the App Store, Google Play, and Microsoft Store.
What language does Zoom support?
Zoom supports the English, Chinese Simplified, Chinese Traditional, French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Vietnamese, and Dutch languages.