Chatra Reviews

“Lets customers reach out to you”

Pros

I really like that it lets customers reach out to your business directly through live chat or messaging so you can assist them right away whenever they need help or have a question.

Cons

There really isn't anything I dislike about this software.

“Well designed tool”

Pros

Right from the start, it feels polished and well designed and getting it up and running is very simple. A big plus is how much you can personalize it, from the name and photo to matching the color with our website.

Cons

There are no drawbacks as such.

“Feature-rich chat app”

Pros

This office chat app has been simple to use while still offering plenty of useful features that genuinely help our team work more efficiently.

Cons

I can't point to anything I dislike about this app. It already feels just right and I just hope the developers keep up the excellent work maintaining it.

“Affordable pricing”

Pros

Pricing makes it appealing. There's a free plan available and the paid options also come with a 10-day free trial which gives you a chance to test them properly. Even after that, the paid plans are still quite affordable. The tool lets you chat directly with visitors on your website and a big plus is that it also helps you stay connected with customers through email and Facebook.

Cons

Customer support could definitely be more responsive. It would also be better if they added a few more features to the free version.

“boosts sales”

Pros

Being able to talk with customers live and answer their questions right away has been really valuable and it's also helped me drive more sales.

Cons

I'd love to see the ability to send attachments or images in the chat since that would make it much easier to show customers the exact product they're asking about.

“Solid customization options”

Pros

The chat widget came with solid customization options and it made connecting with people on my website very simple. The integrations with Google Analytics and other apps were also genuinely useful.

Cons

It didn't include a ticketing system and overall the platform felt pretty basic. The free trial was also too short so I didn't have enough time to properly evaluate how the software would work for my needs.

“Impressive functionality”

Pros

It gives you a solid set of features and the forever-free plan includes a lot of useful functionality. That makes it a really good option for startups and small businesses that need something capable without spending money upfront.

Cons

There's honestly not much to complain about. The strongest features do sit behind a paywall but that's understandable since the company still needs a way to support the team and keep the product going.

“Improved my customer service rating”

Pros

Running my craft business through my own website, it has been a really helpful way to stay connected with customers who have questions or custom requests. I can't use it on Etsy but on my site it works well because it lets me chat with visitors in real time through live chat. Setup was very simple too, you just place the code in the footer of the page you want and once that's done, the chat is live and ready to go. It's free, simple to use and it has genuinely helped improve my customer service rating from 4.5 to 4.9 out of 5.

Cons

At times, the chat does lag a bit and that can come across as unprofessional if the customer doesn't realize the delay is caused by the software rather than by me.

“Works fine”

Pros

It worked well for what I needed although I couldn't justify paying more to unlock the features that would have been the most useful for me.

Cons

I don't really have any complaints about the software itself since it was a solid program but I ended up switching to another option that fit my needs better and cost less.

“Awesome customer service”

Pros

Setting it up was really simple and the customization options made it fit our site nicely. On top of that, their customer service has been excellent. It also gives shoppers extra confidence especially when they're unsure about buying from a company they don't know yet.

Cons

No issues at all. One thing I really appreciate is being able to switch to my phone and stay available anytime.

“Available on all platforms”

Pros

The free version is surprisingly good for what it offers. Getting it integrated with a website is quick and simple and I also appreciate that it's available on pretty much every platform, Mac, Windows, web-based, iOS and Android. The interface looks clean, modern and engaging as well.

Cons

The pricing gets expensive once you need more than one agent handling customer support. There's also no way to archive messages which feels like a missing feature. I also wish the free version could be used without a time limit.

“Supports site visitors”

Pros

While building my website, I needed something that could support visitors and address their needs. It gave me a way to talk directly with users and better understand what they were looking for.

Cons

The notifications feel a bit delayed so it can take longer than expected to notice when a visitor is on the site and see what they are searching for.

“Basic features, limited depth”

Pros

It covers the core features you'd expect from this kind of software and does the job well enough for most users.

Cons

At the same time, it's missing some of the more advanced features and functionality we wanted while looking for a communication app.

“Perfect for small businesses”

Pros

It works really well for small businesses because the live chat comes with a free plan that already includes all the core features you need. If you want more functionality, the paid version is more advanced and adds a lot of useful benefits.

Cons

Some features from the free subscription are not available in the higher-tier plan which can be pretty surprising.

“Allows us to reply instantly”

Pros

Keeping in touch with our patients throughout the day is really important for our company and it has been very helpful for that. It allows us to reply to messages instantly which makes real-time communication much more effective. I haven't run into any lag while using it so it feels very well built by the developers. It also works without issues even when using multiple screens at the same time.

Cons

This is an excellent real-time communication tool for businesses of any kind. It does not compromise the information needs of everyone connected to the software across the company.

“Easy to build a chatbot”

Pros

Getting started with it is very simple and building a chatbot doesn't take much effort at all. The whole platform feels user-friendly and simple to work with.

Cons

it isn't very accessible for serving large numbers of people. It also freezes once in a while although that doesn't happen too often.

“Good piece of software”

Pros

Honestly, I don't use this software all that often but it's been really good. It's free, simple to use and very user-friendly.

Cons

Marketing could be better. It needs broader visibility so more people become aware of it and start using it.

“Cooperative support team”

Pros

It is simple to use and the support team is helpful. Accessing everything is convenient as well.

Cons

I haven't run into any issues or drawbacks so far.

“Boosts chats and sales”

Pros

Using this app has been a wonderful experience. It really helps grow the business by increasing customer conversations and driving more sales. It also takes customer service to a whole new level.

Cons

The mobile app still has room for improvement. There are also times when we need help from a web developer to get the widget properly set up on a website.

“Superb customer service tool”

Pros

It has been a really solid customer service tool for some of our websites, giving customers a simple way to connect with a CSR through live chat. It has made our support process much more efficient overall. It also embeds into our sites without much effort and has hardly ever had any glitches.

Cons

It comes at a cost although that is true for most tools like this. It covers pretty much everything you would want from a chat platform. Maybe one day Google will release a competing option, similar to what they have done with forms.