Chatra Reviews

“Full-featured trial”

Pros

Having access to the complete feature set during the free trial was a big plus since it let me properly evaluate the product before deciding whether to pay for it. The message notifications are also really helpful because I don't need to keep the browser tab or app open all the time to know when something comes in.

Cons

I honestly don't have much to complain about. It did crash a couple of times while I was using it but that hasn't turned into an ongoing problem and it's been running fine ever since.

“Ability to send instant messages”

Pros

It has been a really solid tool for us. Our customers appreciate being able to send a quick instant message whenever they have a question instead of having to call or send an email.

Cons

There's not much to complain about with this product but I do wish the pricing were a bit more affordable and that more features were included for free.

“Valuable product”

Pros

Being able to talk with customers in real time through Chatra has been really valuable. Email still has its place but having direct chat makes communication feel much more immediate and personal.

Cons

Every now and then, a chat disconnects without warning. I've also noticed once or twice that messages were sent in the wrong order.

“Convenient for sending messages”

Pros

Instead of constantly picking up the phone to call around the office, we can just send instant messages and communicate much more conveniently.

Cons

There's nothing to complain about. This software makes it simple to stay in touch with coworkers without ever having to leave your desk.

“Better customer satisfaction”

Pros

Having an online messaging service like this keeps the company closely connected with customers which really helps build a stronger team atmosphere and improves overall customer satisfaction.

Cons

I've only been using this product for a few months but up to this point I honestly only have positive things to say about my experience with it.

“Efficient connection with customers”

Pros

Reaching customers right when they're ready to make a purchase is incredibly important, otherwise there's a good chance that sale is gone. Chatra lets us connect with customers quickly and efficiently which has made a real difference. Fast response times matter a lot and this helps us stay on top of that.

Cons

Never faced any problems. Setting it up and using it was very simple and it has become an essential part of our website and overall business.