Chatra Reviews

“Real-time chat software”

Pros

Using it has been very simple. The real-time chat lets us answer customers quickly and the interface is simple and clear to work with.

Cons

Automatic case assignment to agents is missing so each person had to manually pick up cases. That was the only drawback I ran into although it may have been updated or improved since then.

“Bugs and surprise charges”

Pros

Nothing really worked well enough to keep me using it. I quit after a few months because there were too many bugs with messaging especially when messages sent through native apps wouldn't appear in Chatra.

Cons

After I had already cancelled it at the 6-month point, they still charged me PS204 for a renewal that I never approved or asked for since I had removed the app in Shopify. On top of that, they ignored four of my emails.

“Helpful for direct support”

Pros

This app lets me assist my customers directly which is really useful for staying in touch and helping them right away.

Cons

It definitely loses connection at times and that ends up causing disruptions.

“Useful for reaching everyone”

Pros

It makes it possible to communicate with everyone which is really helpful.

Cons

The plan feels too limited and the subscription is very expensive.

“Chat between friends”

Pros

This chat software makes it possible to communicate and chat with friends easily.

Cons

The connection isn't free and not many people seem to use it.

“Wide range of options”

Pros

There's a solid range of options which makes the functionality really good overall.

Cons

there are sometimes glitches during live sessions.

“Real-time alerts”

Pros

It helps me receive my notifications in real time.

Cons

When the network is unstable, the notifications can arrive late.

“Chatra helps us work properly”

Pros

It lets us work the way we're supposed to and gets the job done well.

Cons

The connection isn't very stable and it uses too much internet data.

“Live chat and email messaging solution”

Pros

Chatra is a very simple live chat and email messaging solution that works well for supporting businesses. It's simple to use and the interface feels polished with very good overall quality.

Cons

At this point, I don't have anything to complain about with it.

“Effective for staying in touch with customers”

Pros

This is a really good piece of software for staying in touch with customers especially when they need support in real time.

Cons

The free version should include more features so it doesn't feel quite so basic.

“Communication made easy”

Pros

It has been very useful for my business and makes communication much easier across the company.

Cons

I haven't had any problems with the app so far, everything has been excellent.

“Enjoyable experience”

Pros

Using this application has been a pleasant experience especially for creating teammate avatars. It's a really nice tool for putting together faces for team members.

Cons

Connecting it with our software has been quite difficult which made the integration process challenging.

“Instant business messaging”

Pros

Messages sent to companies arrive right away since it works as a chat which makes communication immediate.

Cons

Not many people know about it yet so it isn't used by everyone.

“All in one app”

Pros

This software is really useful especially because it brings different sections together in one convenient app that's easy to access.

Cons

Multilingual support is essential nowadays. Not everyone knows English so that limitation really matters.

“Broad set of customer support tools”

Pros

It gives us a wide set of customer support tools especially the ability to chat with customers live through the website or the mobile app. It's very user-friendly, with an user-friendly interface and a simple setup process. Getting it to fit into our existing business workflows was also uncomplicated so we were able to use Chatra alongside our other company tools without any trouble.

Cons

We haven't run into any significant issues with Chatra.

“Solid free plan”

Pros

Getting it up and running is very simple and the widget customization options are a big advantage. Even on the free plan, it delivers a very solid and complete service if you need it for a specific use case.

Cons

With the free plan, I was expecting a bit more flexibility on the API side.

“Real-time chat for purchases”

Pros

On top of being simple to use, it lets me chat in real time while I'm making a purchase.

Cons

After using it for quite a while, I've noticed there haven't been many updates or new features added.

“Packed with features”

Pros

I appreciated how many useful features it includes. The interface is simple to use and the auto-reply option saves a lot of time since you do not have to type out every response manually.

Cons

updates can sometimes take a few minutes and the system tends to slow down during that time. It would also be better if it included a spell check feature because that is currently missing.

“Amazing auto-replies for common questions”

Pros

It comes with a lot of genuinely useful features. The auto-replies for common questions are fantastic and save a ton of time when the same things come up over and over. Having both a desktop app and a mobile app is also a big plus. I really appreciate being able to see who is currently on the website and the pre-chat view is especially impressive since it shows what visitors are typing in real time before they even send the message. That gives you a chance to plan your response ahead of time or pull up the right link so you can reply quickly.

Cons

Mobile app is not up to the mark. There's no spell check built in and it doesn't work with the default OS spell check on either Android or Apple devices. Another frustrating issue is that the app can log you out without telling you which has caused me to miss chats because I assumed my phone would still notify me when a message came in. I even got in trouble with my boss over that once. Meanwhile, the desktop version is almost the opposite and is extremely good at getting your attention with chat notifications so this problem is mainly limited to mobile.

“Simplest tool out there”

Pros

Its one of the simplest tools to use for chatting.

Cons

I haven't really had any bad experiences with it so far.