Last Updated
Overview
Chatra helps businesses communicate with website visitors via live chat, chatbots, email, and social messaging. While reporting and analytics are somewhat basic, it provides a unified dashboard and real-time visitor monitoring. Overall, it is a reliable solution for maintaining consistent, multichannel communication and improving customer engagement.
Chatra Specifications
- Live Chat
- Omnichannel Support
- Canned Responses
- Analytics and Reporting
What Is Chatra?
Chatra by Brevo is a multichannel messaging software designed for businesses looking to communicate with website visitors in real time. It combines live chat, chatbots, email, and social messaging in a single dashboard, allowing users to manage conversations across multiple platforms without switching tabs. The software lets businesses monitor visitors, answer questions, and automate routine tasks, which helps improve customer engagement and support sales growth.
Chatra Pricing
The Chatra cost is structured around the following plans:
- Free - $0 (one agent)
- Essential - $31/agent/month
- Pro - $41/agent/month
Disclaimer: The pricing is subject to change.
Chatra Integrations
The software supports integrations with various platforms, such as:
Who Is Chatra For?
Chatra is suitable for small to medium‑sized businesses across a variety of industries and sectors, including:
- E-commerce
- Fashion and apparel
- Education
- Consulting
Is Chatra Right For You?
If you’re a business looking to communicate with website visitors in real-time, Chatra provides a multichannel messaging platform to manage live chat, email, and social messaging from a single dashboard. Trusted by over 45,000 businesses and online stores, it allows teams to answer questions, resolve issues, and engage visitors efficiently.
The software also encrypts sensitive information using SSL to protect sensitive data. With mobile apps and flexible messaging options, Chatra can be a fit for businesses seeking reliable, multichannel customer communication.
Still not sure if Chatra software is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
Chatra Features
Intelligent Chatbot
Chatra offers an intelligent chatbot that provides instant answers to frequently asked questions, reducing the workload for your team. It can gather information about a visitor’s needs before escalating to a human agent, helping ensure that interactions are more efficient and personalized from the start.
Targeted Messages And Triggers
This feature allows businesses to send proactive, targeted messages based on visitor behavior and page activity. Default templates simplify setup, while customizable text ensures chats are polite and relevant. This approach helps increase conversions, reduce bounce rates, and engage visitors without overwhelming them with intrusive pop-ups.
Real-Time Visitor List
The platform offers a real-time visitor list to see who is currently browsing your website. You can view key details such as location, visited page, referrer, and device. This feature allows you to start conversations manually, target specific visitors, and provide personalized attention to improve engagement.
Satisfaction Reports
The software generates reports that track conversation volume, visitor ratings, and agent performance. It includes metrics such as response times, completed chats, and channel-specific statistics. Custom filters and shareable report links allow teams to monitor effectiveness and identify areas for improvement in customer support and engagement.
Pros And Cons of Chatra
Pros
Multichannel messaging in one dashboard
Mobile apps for on the go use
Lightweight and fast live chat widget
Cons
Limited customization for chat widgets
No built-in ticketing system
Chatra Reviews
Total 46 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars57%
4
Stars35%
3
Stars7%
2
Stars0%
1
Stars2%
Share your experience
Stephanie P.
Textiles, 11-50 employees
Less than a year
“Real-time chat software”
Pros
Using it has been very simple. The real-time chat lets us answer customers quickly and the interface is simple and clear to work with.
Cons
Automatic case assignment to agents is missing so each person had to manually pick up cases. That was the only drawback I ran into although it may have been updated or improved since then.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Stuart Bartley
Sporting Goods, 1-10 employees
Less than a year
“Bugs and surprise charges”
Pros
Nothing really worked well enough to keep me using it. I quit after a few months because there were too many bugs with messaging especially when messages sent through native apps wouldn't appear in Chatra.
Cons
After I had already cancelled it at the 6-month point, they still charged me PS204 for a renewal that I never approved or asked for since I had removed the app in Shopify. On top of that, they ignored four of my emails.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
3
Anonymous
Writing and Editing, 11-50 employees
Less than a year
“Helpful for direct support”
Pros
This app lets me assist my customers directly which is really useful for staying in touch and helping them right away.
Cons
It definitely loses connection at times and that ends up causing disruptions.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Frequently Asked Questions
What other apps does Chatra integrate with?
Chatra integrates with apps, such as Slack, WordPress, Shopify, and Zapier.
What language does Chatra support?
Chatra supports multiple languages, including English, German, French, Spanish, Portuguese, Dutch, Russian, and Italian.
Does Chatra have a mobile app?
Yes, Chatra offers a dedicated mobile application for both Android and iOS devices.
What types of pricing plans does Chatra offer?
The vendor offers three pricing plans: Free ($0 for one agent), Essential ($31/agent/month), and Pro ($41/agent/month). Request a personalized Chatra price plan for your organization today!
Who are the typical users of Chatra software?
Chatra features are used by SMBs across a wide range of industries and sectors, including e-commerce, retail, fashion and apparel, education, and consulting.
Does Chatra offer an API?
Yes, Chatra offers an API.
What level of support does Chatra offer?
Chatra offers support through email and live chat.