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Overview
Chatra helps businesses communicate with website visitors via live chat, chatbots, email, and social messaging. While reporting and analytics are somewhat basic, it provides a unified dashboard and real-time visitor monitoring. Overall, it is a reliable solution for maintaining consistent, multichannel communication and improving customer engagement.
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Starting Price
Custom
Chatra Specifications
Live Chat
Omnichannel Support
Canned Responses
Analytics and Reporting
What Is Chatra?
Chatra by Brevo is a multichannel messaging software designed for businesses looking to communicate with website visitors in real time. It combines live chat, chatbots, email, and social messaging in a single dashboard, allowing users to manage conversations across multiple platforms without switching tabs. The software lets businesses monitor visitors, answer questions, and automate routine tasks, which helps improve customer engagement and support sales growth.
Chatra Pricing
The Chatra cost is structured around the following plans:
- Free - $0 (one agent)
- Essential - $31/agent/month
- Pro - $41/agent/month
Disclaimer: The pricing is subject to change.
Chatra Integrations
The software supports integrations with various platforms, such as:
Who Is Chatra For?
Chatra is suitable for small to medium‑sized businesses across a variety of industries and sectors, including:
- E-commerce
- Fashion and apparel
- Education
- Consulting
Is Chatra Right For You?
If you’re a business looking to communicate with website visitors in real-time, Chatra provides a multichannel messaging platform to manage live chat, email, and social messaging from a single dashboard. Trusted by over 45,000 businesses and online stores, it allows teams to answer questions, resolve issues, and engage visitors efficiently.
The software also encrypts sensitive information using SSL to protect sensitive data. With mobile apps and flexible messaging options, Chatra can be a fit for businesses seeking reliable, multichannel customer communication.
Still not sure if Chatra software is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
Chatra Features
Chatra offers an intelligent chatbot that provides instant answers to frequently asked questions, reducing the workload for your team. It can gather information about a visitor’s needs before escalating to a human agent, helping ensure that interactions are more efficient and personalized from the start.
This feature allows businesses to send proactive, targeted messages based on visitor behavior and page activity. Default templates simplify setup, while customizable text ensures chats are polite and relevant. This approach helps increase conversions, reduce bounce rates, and engage visitors without overwhelming them with intrusive pop-ups.
The platform offers a real-time visitor list to see who is currently browsing your website. You can view key details such as location, visited page, referrer, and device. This feature allows you to start conversations manually, target specific visitors, and provide personalized attention to improve engagement.
The software generates reports that track conversation volume, visitor ratings, and agent performance. It includes metrics such as response times, completed chats, and channel-specific statistics. Custom filters and shareable report links allow teams to monitor effectiveness and identify areas for improvement in customer support and engagement.
