ChatSupport: Pricing, Free Demo & Features

Name: ChatSupport
Rating: 3.7 (3 reviews)

Last Updated Aug 25, 2026

Overview

ChatSupport offers tools for managing customer inquiries, featuring outbound campaigns and detailed visitor insights. Though manual chat routing might require more attention from larger teams, the platform ensures no query goes unanswered. Nevertheless, its intuitive dashboard and easy setup make it ideal for growing service-based companies.

Overall Rating

Based on 3 users reviews

3.7

All Reviews

Rating Distribution

Positive

67%

Neutral

33%

Negative

Starting Price

Custom

ChatSupport Specifications

Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics And Reporting
Customer Feedback Surveys
Escalation Management
Customer Profiles
Queue Management
Automated Responses And Chatbots

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What Is ChatSupport?

ChatSupport is a Customer Engagement platform designed to help businesses capture more leads through real-time website interaction. It offers visitor tracking and automated lead-capture forms to instantly identify potential customers. The software addresses the pain point of missed inquiries during off-hours by providing the option to outsource human agents. ChatSupport enables companies to maintain a professional presence around the clock, significantly improving response times and customer satisfaction.

ChatSupport Pricing

The ChatSupport cost ranges across the following plans:

Self-Service: Free forever
Startup: $19/month
Support: $49/month
Pro: $59/month

Alongside its 30-day free trial, you can also request a personalized ChatSupport pricing quote for your business.

Disclaimer: The pricing is subject to change.

ChatSupport Integrations

The software supports integration with multiple platforms, such as:

Slack software
Shopify software
Microsoft Teams
Zendesk
Joomla

Watch a free ChatSupport demo to explore its integration arrangements in detail.

Who Is ChatSupport For?

ChatSupport is ideal for a range of industries, including:

Automotive
Real estate
Travel

Is ChatSupport Right For You?

If you need a cost-effective way to engage website visitors without overburdening your internal team, ChatSupport is a strong choice. In this regard, it offers continuous live coverage, lead capture, and, when agents are offline, a centralized, secure dashboard to manage conversations. Its standout strength is its human-first support that boosts conversion and loyalty, making it a strong fit for customer-centric teams. With robust visitor insights and customizable widgets, ChatSupport is ideally suited for growing businesses focused on lead generation and customer conversion.

Still not sure about ChatSupport? Contact our support team at (661) 384-7070 for further guidance.

ChatSupport Features

Brand Personalized Widgets

The software supports full customization of chat widgets to align with company branding. ChatSupport enables users to modify colors, upload logos, and adjust text prompts for a consistent visual identity across the website.

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User Dashboard

ChatSupport enables teams to manage visitor interactions and track ongoing chat campaigns from a central location. The platform supports real-time monitoring and allows users to view visitor activity and optimize engagement strategies effectively.

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Custom Survey Forms

This feature supports the creation of pre-chat and post-chat surveys to gather essential customer feedback. It enables agents to collect visitor details before conversations begin, improving support efficiency and data collection.

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Outbound Campaigns

This solution enables businesses to launch targeted messaging campaigns to onboard or re-engage specific visitor segments. In this regard, ChatSupport streamlines performance tracking and allows users to send personalized broadcasts that drive customer action.

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Live Chat Prompts

The software supports proactive engagement by triggering custom messages via pop-up widgets based on visitor behavior. It enables users to set specific timing delays, capturing visitor attention at the most critical moments.

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Pros And Cons of ChatSupport

A quick look at ChatSupport's strengths and weaknesses to
help you decide if it's the right fit

Pros

Includes real-time visitor tracking and insights
Allows full customization of chat widget branding
Supports proactive outbound campaign messaging

Cons

Its reporting options for data have room for improvement, as per some users
Advanced automation triggers for workflows could be beneficial

ChatSupport Reviews

Insights from real users on ChatSupport’s features,
performance, and overall experience.

Total 3 reviews

3.7

All reviews are from verified customers

Rating Distribution

Stars

67%

Stars

33%

Stars

Share your experience

Mohamed S.

Computer & Network Security, 1-10 employees

Less than a year

4.0

January 2022

“Clean UI”

Pros

Being free is a big plus and the interface looks really good. It blends in nicely with my website which makes the whole setup feel much more polished.

Cons

There still isn't any desktop app. There's no application for Windows, Linux or Mac where I can manage client conversations and that's really disappointing. I've been asking them about it for the past five months and every time they say it's coming very soon. At this point, I still have no idea when that will actually happen and that's the only real downside for me.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Murtaza I.

Information Technology and Services, 51-100 employees

Free Trial

3.0

August 2021

“Solid setup and documentation”

Pros

Getting started with it was simple and the documentation is really well done.

Cons

It would be much better if there were an SDK for Angular 2+ and faster support would also help.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

James L.

Architecture & Planning, 1-10 employees

Free Trial

4.0

July 2021

“Clear layout”

Pros

Installation was quick and the interface is simple to understand.

Cons

the form can't be validated in other languages such as Traditional Chinese.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 3 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of ChatSupport?

The typical users of ChatSupport features come from different industries, particularly automotive, real estate, and travel.

What level of support does ChatSupport offer?

ChatSupport provides support through phone, live chat, and resources, such as instructional articles and FAQs.

Does ChatSupport offer an API?

The official website of ChatSupport does not specify its API availability.

What language does ChatSupport support?

ChatSupport is primarily available in English.

What types of pricing plans does ChatSupport offer?

The ChatSupport price ranges across the following plans: Free of cost Self-Service plan, Startup at $19/month, Support at $49/month, and Pro at $59/month. Request a personalized ChatSupport pricing quote for your business.

What other apps does ChatSupport integrate with?

ChatSupport integrates with various third-party platforms, such as Slack, Shopify, Microsoft Teams, Zendesk, and Joomla.

Does ChatSupport have a mobile app?

No, ChatSupport does not currently offer a standalone mobile app.