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Overview
ChatSupport offers tools for managing customer inquiries, featuring outbound campaigns and detailed visitor insights. Though manual chat routing might require more attention from larger teams, the platform ensures no query goes unanswered. Nevertheless, its intuitive dashboard and easy setup make it ideal for growing service-based companies.
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Starting Price
Custom
ChatSupport Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is ChatSupport?
ChatSupport is a Customer Engagement platform designed to help businesses capture more leads through real-time website interaction. It offers visitor tracking and automated lead-capture forms to instantly identify potential customers. The software addresses the pain point of missed inquiries during off-hours by providing the option to outsource human agents. ChatSupport enables companies to maintain a professional presence around the clock, significantly improving response times and customer satisfaction.
ChatSupport Pricing
The ChatSupport cost ranges across the following plans:
- Self-Service: Free forever
- Startup: $19/month
- Support: $49/month
- Pro: $59/month
Disclaimer: The pricing is subject to change.
ChatSupport Integrations
The software supports integration with multiple platforms, such as:
- Slack software
- Shopify software
- Microsoft Teams
- Zendesk
- Joomla
Who Is ChatSupport For?
ChatSupport is ideal for a range of industries, including:
- Automotive
- Real estate
- Travel
Is ChatSupport Right For You?
If you need a cost-effective way to engage website visitors without overburdening your internal team, ChatSupport is a strong choice. In this regard, it offers continuous live coverage, lead capture, and, when agents are offline, a centralized, secure dashboard to manage conversations. Its standout strength is its human-first support that boosts conversion and loyalty, making it a strong fit for customer-centric teams. With robust visitor insights and customizable widgets, ChatSupport is ideally suited for growing businesses focused on lead generation and customer conversion.
Still not sure about ChatSupport? Contact our support team at (661) 384-7070 for further guidance.
ChatSupport Features
The software supports full customization of chat widgets to align with company branding. ChatSupport enables users to modify colors, upload logos, and adjust text prompts for a consistent visual identity across the website.
ChatSupport enables teams to manage visitor interactions and track ongoing chat campaigns from a central location. The platform supports real-time monitoring and allows users to view visitor activity and optimize engagement strategies effectively.
This feature supports the creation of pre-chat and post-chat surveys to gather essential customer feedback. It enables agents to collect visitor details before conversations begin, improving support efficiency and data collection.
This solution enables businesses to launch targeted messaging campaigns to onboard or re-engage specific visitor segments. In this regard, ChatSupport streamlines performance tracking and allows users to send personalized broadcasts that drive customer action.
The software supports proactive engagement by triggering custom messages via pop-up widgets based on visitor behavior. It enables users to set specific timing delays, capturing visitor attention at the most critical moments.
