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Overview
CloudRadial is an AI-powered client success platform that provides a unified client portal for Managed Service Providers (MSPs). While some users suggest incident response notification features, its ability to automatically generate Quarterly Business Reviews (QBRs) and achieve zero-touch ticket resolution via AI significantly outweighs this.
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Starting Price
Custom
CloudRadial Specifications
Self-Service Portal
Knowledge Base
Email Management
Phone Support
What Is CloudRadial?
CloudRadial is an all-in-one Client Services Automation (CSA) platform designed specifically for Managed Service Providers (MSPs). It serves to replace generic PSA (Professional Services Automation) portals with a customizable, enterprise-grade interface that centralizes all client touchpoints. The solution utilizes ServiceAI and ChatAI to convert the MSP's technical expertise into high-quality answers and forms, allowing for streamlined ticketing and proactive risk management.
CloudRadial Pricing
CloudRadial offers the following plans:
- Starter: $145/month
- Professional: $795/month
- Enterprise: $1795/month
Disclaimer: The pricing is subject to change.
CloudRadial Integrations
The software supports integration with multiple systems and platforms, such as:
- ConnectWise Manage
- Autotask
- Microsoft Teams
- BrightGauge
- Calendly software
- ClipTraining
- Office 365
Who Is CloudRadial For?
CloudRadial is ideal for small to mid-sized businesses along with various sectors and professionals, including:
- Managed Service Providers (MSPs)
- IT service organizations
- Service delivery teams
- vCIO/Account Managers
- Enterprises
Is CloudRadial Right For You?
CloudRadial is the premier Client Services Automation (CSA) platform that transcends a basic ticketing portal. By using ServiceAI, which is uniquely trained on your MSP's data, it delivers zero-touch resolution and significantly lowers support costs. This single, white-labeled portal unifies support, real-time reporting, and commerce, positioning your MSP as a trusted cloud advisor and ensuring long-term client retention.
Still unsure about CloudRadial features? Contact us at (661) 384-7070 for further guidance.
CloudRadial Features
This feature creates a singular, comprehensive web and desktop app portal to deliver all client services. It provides clients with full transparency by consolidating tickets, billing, documentation, and reporting into one white-labeled, branded destination.
This is an AI uniquely trained on your MSP’s expertise (historical tickets, KB articles, and processes) to resolve issues quickly. ServiceAI provides high-quality help articles and proactively identifies technical risks and sales opportunities.
The platform includes an automated planning tool that helps MSPs build and present visual Quarterly Business Reviews (QBRs) and IT roadmaps to clients. This feature significantly reduces the time spent compiling reports, allowing account managers to focus on strategic client conversations.
The CloudRadial ChatAI delivers instant, accurate answers to client queries and automatically pre-triages issues before they ever reach a human agent. By delivering zero-touch resolution, it dramatically reduces the volume of repetitive support calls and emails.
