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Overview
CustomerSure helps businesses improve client retention by capturing real-time feedback and automating follow-up actions. While it focuses primarily on existing customer journeys rather than general market research, its clear reporting drives actionable insights. Overall, it is a powerful tool for service-focused teams aiming to retain customers and boost loyalty.
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Starting Price
Custom
CustomerSure Specifications
- Analytics and Reporting
- Customer Feedback Surveys
- Ticket Management
- Live Chat
What Is CustomerSure?
CustomerSure is a cloud-based Voice of Customer (VoC) platform tailored for regulated sectors like financial services and social housing. It offers a complete solution for gathering feedback via email or SMS, analyzing sentiment with AI, and managing follow-ups. Unlike simple survey tools, it combines technology with expert support to help complex organizations measure satisfaction, ensure compliance, and drive tangible business growth through improved customer loyalty.
CustomerSure Pricing
The CustomerSure cost is structured around the following plans:
- CX Starter: £1999/month
- CX Pro: £2000-7999/month
- CX Platinum: Custom pricing
Disclaimer: The pricing is subject to change.
CustomerSure Integrations
The software supports integration with multiple systems and platforms, such as:
- Zendesk suite
- Help Scout
Who Is CustomerSure For?
CustomerSure is ideal for a wide range of industries and sectors, including:
- Financial services
- Social housing
- B2B
- Care sector
- Energy and utilities
- Multi-site firms
Is CustomerSure Right For You?
This software could be the ideal choice if you want to turn customer feedback into actionable change. CustomerSure helps organizations build stronger relationships by turning feedback into clear insights, improving satisfaction and loyalty. It’s trusted by major brands — including Philips, Covéa Insurance and Barchester Healthcare — showing it scales well for large, multisite organizations. With its UK-hosted, encrypted platform and expert consultancy support, CustomerSure enables growth and consistent customer experience improvement.
Still doubtful if CustomerSure is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
CustomerSure Features
Analytics And Insights
The platform ensures every team member receives tailored reports relevant to their specific role, facilitating better decision-making. Users can leverage these insights to identify impactful topics automatically. This feature eliminates data overload by delivering the exact information needed to improve satisfaction, allowing staff to focus on acting rather than configuring systems.
Heatmaps
CustomerSure software allows users to visualize their entire organization’s performance on a single screen to identify problem areas instantly. This feature enables teams to spot specific trouble zones and drill down into the verbatim feedback behind the data. By presenting a clear overview, it helps managers prioritize interventions and understand sentiment across segments.
League Tables
This feature enables businesses to analyze individual KPIs across different departments to identify variations in service quality. Users can quickly see which teams are top performers and which require support, regardless of organizational structure. The software simplifies performance tracking, making it easy to recognize success and address bottom-tier results effectively.
Satisfaction Drivers
The platform helps users instantly identify specific themes that are positively or negatively impacting their key metrics. Instead of spending hours building manual spreadsheets, teams can see exactly what drives satisfaction scores up or down. CustomerSure streamlines root cause analysis, allowing organizations to focus resources on the issues that matter most to customers.
KPI Performance
Users can track essential metrics such as Net Promoter Score (NPS), CSAT, and CES, or monitor their own custom themes. The software provides a clear view of current standing while keeping an eye on historical trends. It ensures that businesses always know their exact performance levels and can adapt strategies to maintain high standards.
Pros And Cons of CustomerSure
Pros
Easy-to-use and fast platform interface
AI-powered analysis for smarter decision-making
Supports multiple industries and roles
Cons
Some advanced features may require training
Platform customization options could improve
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Frequently Asked Questions
Does CustomerSure offer an API?
Yes, CustomerSure offers an API.
What language does CustomerSure support?
CustomerSure primarily supports the English language.
Does CustomerSure have a mobile app?
No, CustomerSure does not offer a dedicated mobile app.
What types of pricing plans does CustomerSure offer?
CustomerSure price starts at £1999/month for the CX Starter plan and £2000-7999/month for the CX Pro plan. Users can also get a detailed CustomerSure cost breakdown for the CX Platinum plan.
Who are the typical users of CustomerSure?
CustomerSure features are used by organizations across industries and sectors, including social housing, financial services, and energy and utilities.
What other apps does CustomerSure integrate with?
CustomerSure integrates with various third-party applications, such as Zendesk and Help Scout.
What level of support does CustomerSure offer?
CustomerSure offers support through phone and email.