Last Updated Dec 2, 2025
Overview
Overall Rating
Based on 10 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Pros And Cons of Zendesk Suite
Pros
Easy to navigate through multi-channel supports
Seamless reporting and analytical tools
Handles many users and multiple inquiries simultaneously
Integration options for a large variety of apps
Efficient and AI-enabled communication tools
Cons
Occasional glitches in track support
Requires many plugins
Reloads frequently, according to some software users
Frequently Asked Questions
Yes, Zendesk Suite offers an API.
Zendesk Suite integrates with over 1800 apps like Kaizo, Notify, Quicky, Nicereply, Dialpad, Azure DevOps, Survey, and Email Tracking.
Zendesk Suite supports English, German, Spanish, French, Italian, Portuguese, Dutch, Danish, Swedish, Thai, Japanese, Korean, and Chinese languages.
Zendesk Suite cost is available in four different plans: Suite Team ($55/per agent/month), Suite Growth ($89/per agent/month), Suite Professional ($115/per agent/month), and Suite Enterprises (custom pricing).
Typical users of Zendesk Suite are from healthcare, IT, media, financial services, government, education, telecommunications, transportation, manufacturing, and retail industries.
Zendesk Suite provides support through email, live chat, a knowledge base, webinars, and FAQs/forums.
ZenMaid offers support through email, a Facebook community, and a knowledge base.