Deskpro Reviews

“Simply, The BEST!

Pros

To be honest all the features and capabilities Deskpro provides are truly exceptional and stand out from other options I came across.

Cons

One thing I noticed is that the user interface might take a bit of time to get used to.

“Support and customer service is outstanding

Pros

It is a great tool for both users and agents as it offers a clean and stable interface. Plus the sales and support teams are amazing always ready to help us. And the site provides helpful guides and manuals to make everything easier to use.

Cons

There were some slowdowns during use at first. I feel like the tool's design could be improved to enhance the experience although it is still functional.

“Prompt and Effective customer service platform

Pros

This tool enables us to deliver an excellent remote support experience to our customers.

Cons

I feel like it could offer a more flexible and affordable pricing plan for its services.

“Offers outstanding ticketing features

Pros

Work Area Professional is an outstanding feature for businesses especially in fast paced environments. Also the user interface is easy to navigate and very customer friendly. The ability to customize by teams and integrate with advanced systems has proven to be highly beneficial for us.

Cons

It did not take long to get used to the platform's features and after a few days, my team was proficient and now finds it easy to use.

“Most reliable option, simple interface and powerful features

Pros

Deskpro tool is highly customizable to suit our needs and features like live chat, ticket management and reporting make it an essential product. Also its availability across different platforms and on mobile devices makes it easy to use while on the move.

Cons

I did not face any major issues with the tool just that there is a bit of a learning curve at the start.

“Admin interface is strong but UI needs improvement

Pros

The admin interface was simple to set up and had everything I needed in the right spots.

Cons

Well the user interface was slow and trying to open the tool in multiple tabs is not recommended. It also felt cramped and cluttered, making it hard for us to find certain elements.

“clean interface, really boosted our helpdesk

Pros

This platform handles multiple brands and languages with ease and adding dynamic views with filters is simple. The overall interface is also very user friendly and working with it is enjoyable. Plus the support they offer to us is exceptional too.

Cons

The CRM module has a few drawbacks like allowing duplicate records and not having triggers for better control. Plus I noticed merging companies can also be tricky because time logs don't get merged which could cause some issues.