Chemicals, 101-500 employees
Less than a year
“Simply, The BEST!”
Pros
To be honest all the features and capabilities Deskpro provides are truly exceptional and stand out from other options I came across.
Cons
One thing I noticed is that the user interface might take a bit of time to get used to.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
10
Functionality
9
Management Consulting, 1-10 employees
Less than a year
“Support and customer service is outstanding”
Pros
It is a great tool for both users and agents as it offers a clean and stable interface. Plus the sales and support teams are amazing always ready to help us. And the site provides helpful guides and manuals to make everything easier to use.
Cons
There were some slowdowns during use at first. I feel like the tool's design could be improved to enhance the experience although it is still functional.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
9
Internet, 51-100 employees
Less than a year
“Prompt and Effective customer service platform”
Pros
This tool enables us to deliver an excellent remote support experience to our customers.
Cons
I feel like it could offer a more flexible and affordable pricing plan for its services.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Executive Office, 1-10 employees
Less than 6 months
“Offers outstanding ticketing features”
Pros
Work Area Professional is an outstanding feature for businesses especially in fast paced environments. Also the user interface is easy to navigate and very customer friendly. The ability to customize by teams and integrate with advanced systems has proven to be highly beneficial for us.
Cons
It did not take long to get used to the platform's features and after a few days, my team was proficient and now finds it easy to use.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
9
Functionality
5
Computer Software, 500+ employees
Less than a year
“Most reliable option, simple interface and powerful features”
Pros
Deskpro tool is highly customizable to suit our needs and features like live chat, ticket management and reporting make it an essential product. Also its availability across different platforms and on mobile devices makes it easy to use while on the move.
Cons
I did not face any major issues with the tool just that there is a bit of a learning curve at the start.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Information Technology and Services, 101-500 employees
More than a year
“Admin interface is strong but UI needs improvement”
Pros
The admin interface was simple to set up and had everything I needed in the right spots.
Cons
Well the user interface was slow and trying to open the tool in multiple tabs is not recommended. It also felt cramped and cluttered, making it hard for us to find certain elements.
Rating Distribution
Ease of use
5
Value for money
9
Customer Support
5
Functionality
8
Information Technology and Services, 1-10 employees
Less than 6 months
“clean interface, really boosted our helpdesk”
Pros
This platform handles multiple brands and languages with ease and adding dynamic views with filters is simple. The overall interface is also very user friendly and working with it is enjoyable. Plus the support they offer to us is exceptional too.
Cons
The CRM module has a few drawbacks like allowing duplicate records and not having triggers for better control. Plus I noticed merging companies can also be tricky because time logs don't get merged which could cause some issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9