Overview
Deskpro is an omnichannel help desk platform that centralizes customer conversations across email, chat, phone, and social media into a single intuitive workspace. While its plugin documentation sometimes lacks clarity on configuration implications, it still delivers powerful automation and customizable workflows trusted by global teams.
Overall Rating
Based on 7 users reviews
4.4
Rating Distribution
Positive
86%
Neutral
14%
Negative
0%
Starting Price
Custom
Deskpro Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is Deskpro?
Deskpro is a helpdesk software built for both internal teams and external customer service operations. It helps streamline workflows, enhance team productivity, and improve customer satisfaction through structured ticket management, task automation, and collaborative tools. Designed to scale with your organization, Deskpro supports small teams and global enterprises alike. It's available as a fully hosted cloud solution or as a self-hosted on-premises deployment.
Deskpro Pricing
Deskpro offers a straightforward pricing model for both cloud-based and self-hosted deployment, with an option for a free trial. The plans include:
Cloud
- Team - $49/user/month
- Professional - $69/user/month
- Enterprise - $99/user/month
Self-Hosted
- Professional - $59/user/month (billed annually)
- Enterprise - $99/user/month (billed annually)
Disclaimer: The pricing is subject to change.
Deskpro Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Deskpro For?
Deskpro software is ideal for a wide range of industries and sectors, including:
- Customer support teams
- IT and technical support
- HR and internal helpdesks
- Educational institutions
- Managed service providers (MSPs)
Is Deskpro Right For You?
If your organization needs a flexible helpdesk that supports both customer-facing teams and internal departments, Deskpro could be a great fit. Its powerful ticketing engine, built-in CRM, and customizable workflow simplify complex support operations for small and large businesses. Whether deployed on the cloud or on-premises, Deskpro delivers scalable desk capabilities across various industries. With its automation features and extensive integrations, it’s ideal for teams seeking to enhance responsiveness and streamline communication across multiple channels.
Still doubtful if Deskpro software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Deskpro Features
Deskpro consolidates customer conversations from email, live chat, phone, Facebook, SMS, and more into a single helpdesk dashboard. This unified inbox enables teams to manage queries across all channels efficiently, ensuring that no message is overlooked.
Deskpro’s branded help center and knowledge base let customers access guides, articles, and FAQs independently 24/7. These structured, searchable self-service tools reduce repetitive enquiries and empower users to find answers independently.
With custom rules, triggers, escalations, macros, and SLA definitions, Deskpro automates ticket routing, prioritization, follow-ups, and mass actions. These no-code workflows streamline support tasks and enforce service-level consistency.
Deskpro offers collaboration tools to enhance teamwork through internal notes, @mentions, agents' instant messaging, collision detection, ticket locking, and round-robin call/chat assignments. This helps teams to have successful real-time coordination.
Customize agent-facing interfaces and help center views with bespoke fields, layouts, branding, domains, permissions, and widgets. This personalization enables Deskpro to adapt to unique workflows and organizational branding.