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Deskpro

Deskpro

Last Updated Aug 1, 2025

Overview

Deskpro is an omnichannel help desk platform that centralizes customer conversations across email, chat, phone, and social media into a single intuitive workspace. While its plugin documentation sometimes lacks clarity on configuration implications, it still delivers powerful automation and customizable workflows trusted by global teams.

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Overall Rating

Based on 7 users reviews

4.4

Rating Distribution

Positive

86%

Neutral

14%

Negative

0%

Starting Price
Custom

What Is Deskpro? 

Deskpro is a helpdesk software built for both internal teams and external customer service operations. It helps streamline workflows, enhance team productivity, and improve customer satisfaction through structured ticket management, task automation, and collaborative tools. Designed to scale with your organization, Deskpro supports small teams and global enterprises alike. It's available as a fully hosted cloud solution or as a self-hosted on-premises deployment.

Deskpro Pricing 

Deskpro offers a straightforward pricing model for both cloud-based and self-hosted deployment, with an option for a free trial. The plans include:

Cloud

  • Team - $49/user/month
  • Professional - $69/user/month
  • Enterprise - $99/user/month

Self-Hosted

  • Professional - $59/user/month (billed annually)
  • Enterprise - $99/user/month (billed annually)
To get tailored Deskpro pricing, contact us today!

Disclaimer: The pricing is subject to change.

Deskpro Integrations 

The software supports integration with multiple systems and platforms, such as: 

Watch a free Deskpro demo to learn more about its integration arrangements.

Who Is Deskpro For? 

Deskpro software is ideal for a wide range of industries and sectors, including: 

  • Customer support teams
  • IT and technical support
  • HR and internal helpdesks
  • Educational institutions
  • Managed service providers (MSPs)

Is Deskpro Right For You? 

If your organization needs a flexible helpdesk that supports both customer-facing teams and internal departments, Deskpro could be a great fit. Its powerful ticketing engine, built-in CRM, and customizable workflow simplify complex support operations for small and large businesses. Whether deployed on the cloud or on-premises, Deskpro delivers scalable desk capabilities across various industries. With its automation features and extensive integrations, it’s ideal for teams seeking to enhance responsiveness and streamline communication across multiple channels.

Still doubtful if Deskpro software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Pros And Cons of Deskpro

Pros

  • Streamlined on-site task management

  • Improved workflow prioritization

  • Enhanced service delivery efficiency

Cons

  • No toggle for preview hover

  • Unresponsive ticket access on Android

Frequently Asked Questions

Yes, Deskpro offers a mobile app for both Android and iOS devices.

Yes, Deskpro offers an API.

Deskpro supports integration with multiple systems and platforms, such as HubSpot, Jira, Mailchimp, Salesforce, Asana, Basecamp, ClickUp, Clockify, Facebook, and Github.

Deskpro offers support through live chat, product tours, the help center, online tickets, product consultancy services, training, onboarding, social media networks, and data migration.

The vendor offers support in more than 20 languages, including English (UK), English (US), French, German, Italian, Japanese, Spanish, and Turkish.

The typical users of Deskpro are customer support teams, IT and technical support, HR and internal helpdesks, educational institutions, and managed service providers (MSPs).

Deskpro offers two transparent pricing models: cloud-based and self-hosted. Cloud pricing starts from $49/user/month for Team, $69/user/month for Professional, and $99/user/month for Enterprise. Self-Hosted plans offer $59/user/month (billed annually) for Professional and $99/user/month (billed annually) for Enterprise. Request a customized Deskpro pricing estimate.Disclaimer: The pricing is subject to change.