Last Updated
Overview
Deskpro is an omnichannel help desk platform that centralizes customer conversations across email, chat, phone, and social media into a single intuitive workspace. While its plugin documentation sometimes lacks clarity on configuration implications, it still delivers powerful automation and customizable workflows trusted by global teams.
Overall Rating
Based on 7 users reviews
4.4
Rating Distribution
Positive
86%
Neutral
14%
Negative
0%
Starting Price
Custom
Deskpro Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Deskpro?
Deskpro is a helpdesk software built for both internal teams and external customer service operations. It helps streamline workflows, enhance team productivity, and improve customer satisfaction through structured ticket management, task automation, and collaborative tools. Designed to scale with your organization, Deskpro supports small teams and global enterprises alike. It's available as a fully hosted cloud solution or as a self-hosted on-premises deployment.
Deskpro Pricing
Deskpro offers a straightforward pricing model for both cloud-based and self-hosted deployment, with an option for a free trial. The plans include:
Cloud
- Team - $49/user/month
- Professional - $69/user/month
- Enterprise - $99/user/month
Self-Hosted
- Professional - $59/user/month (billed annually)
- Enterprise - $99/user/month (billed annually)
Disclaimer: The pricing is subject to change.
Deskpro Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Deskpro For?
Deskpro software is ideal for a wide range of industries and sectors, including:
- Customer support teams
- IT and technical support
- HR and internal helpdesks
- Educational institutions
- Managed service providers (MSPs)
Is Deskpro Right For You?
If your organization needs a flexible helpdesk that supports both customer-facing teams and internal departments, Deskpro could be a great fit. Its powerful ticketing engine, built-in CRM, and customizable workflow simplify complex support operations for small and large businesses. Whether deployed on the cloud or on-premises, Deskpro delivers scalable desk capabilities across various industries. With its automation features and extensive integrations, it’s ideal for teams seeking to enhance responsiveness and streamline communication across multiple channels.
Still doubtful if Deskpro software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Deskpro Features
Multichannel Ticketing
Deskpro consolidates customer conversations from email, live chat, phone, Facebook, SMS, and more into a single helpdesk dashboard. This unified inbox enables teams to manage queries across all channels efficiently, ensuring that no message is overlooked.
Self-Service Portal
Deskpro’s branded help center and knowledge base let customers access guides, articles, and FAQs independently 24/7. These structured, searchable self-service tools reduce repetitive enquiries and empower users to find answers independently.
Automation And Workflows
With custom rules, triggers, escalations, macros, and SLA definitions, Deskpro automates ticket routing, prioritization, follow-ups, and mass actions. These no-code workflows streamline support tasks and enforce service-level consistency.
Agent Collaboration Tools
Deskpro offers collaboration tools to enhance teamwork through internal notes, @mentions, agents' instant messaging, collision detection, ticket locking, and round-robin call/chat assignments. This helps teams to have successful real-time coordination.
Customizable Interface
Customize agent-facing interfaces and help center views with bespoke fields, layouts, branding, domains, permissions, and widgets. This personalization enables Deskpro to adapt to unique workflows and organizational branding.
Pros And Cons of Deskpro
Pros
Streamlined on-site task management
Improved workflow prioritization
Enhanced service delivery efficiency
Cons
No toggle for preview hover
Unresponsive ticket access on Android
Deskpro Reviews
Total 7 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars57%
4
Stars29%
3
Stars14%
2
Stars0%
1
Stars0%
Share your experience
Chemicals, 101-500 employees
Less than a year
“Simply, The BEST!”
Pros
To be honest all the features and capabilities Deskpro provides are truly exceptional and stand out from other options I came across.
Cons
One thing I noticed is that the user interface might take a bit of time to get used to.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
10
Functionality
9
Management Consulting, 1-10 employees
Less than a year
“Support and customer service is outstanding”
Pros
It is a great tool for both users and agents as it offers a clean and stable interface. Plus the sales and support teams are amazing always ready to help us. And the site provides helpful guides and manuals to make everything easier to use.
Cons
There were some slowdowns during use at first. I feel like the tool's design could be improved to enhance the experience although it is still functional.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
9
Internet, 51-100 employees
Less than a year
“Prompt and Effective customer service platform”
Pros
This tool enables us to deliver an excellent remote support experience to our customers.
Cons
I feel like it could offer a more flexible and affordable pricing plan for its services.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Deskpro have a mobile app?
Yes, Deskpro offers a mobile app for both Android and iOS devices.
Does Deskpro offer an API?
Yes, Deskpro offers an API.
What other apps does Deskpro integrate with?
Deskpro supports integration with multiple systems and platforms, such as HubSpot, Jira, Mailchimp, Salesforce, Asana, Basecamp, ClickUp, Clockify, Facebook, and Github.
What level of support does Deskpro offer?
Deskpro offers support through live chat, product tours, the help center, online tickets, product consultancy services, training, onboarding, social media networks, and data migration.
What language does Deskpro support?
The vendor offers support in more than 20 languages, including English (UK), English (US), French, German, Italian, Japanese, Spanish, and Turkish.
Who are the typical users of Deskpro?
The typical users of Deskpro are customer support teams, IT and technical support, HR and internal helpdesks, educational institutions, and managed service providers (MSPs).
What types of pricing plans does Deskpro offer?
Deskpro offers two transparent pricing models: cloud-based and self-hosted. Cloud pricing starts from $49/user/month for Team, $69/user/month for Professional, and $99/user/month for Enterprise. Self-Hosted plans offer $59/user/month (billed annually) for Professional and $99/user/month (billed annually) for Enterprise. Request a customized Deskpro pricing estimate.Disclaimer: The pricing is subject to change.