Digital Air Strike
Last Updated
Overview
Digital Air Strike (DAS) is a leading consumer engagement and customer experience (CX) technology company, particularly dominant in the automotive industry. While tool customization may necessitate guidance, its reputation as a long-running, approved partner for major manufacturers and its ability to influence customer loyalty and retention outweighs this.
Digital Air Strike Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
Digital Air Strike Features
Mission Control Reporting Dashboard
This enterprise-level platform provies a single, actionable dashboard to track performance analytics, sentiment analysis, and competitor benchmarking in real-time. It provides mobile alerts for immediate issue resolution.
Patented AI Lead Response
The platform uses AI to provide an instant, professional, and personalized reply to every new lead via email and text, 24/7. This ensures leads are engaged instantly with dynamic quotes and inventory options, drastically improving conversion rates.
Conversational And Video Messaging
The software offers AI-powered chat on the website, Facebook, and via text message for 24/7 customer support, service scheduling, and promotional outreach. It supports sharing rich media, including personalized customer video messages.
Custom SMS Marketing And AI Response Path
Digital Air Strike creates and sends custom text updates to customers' mobile devices. The Response Path AI chat instantly engages customers who reply, answer their questions, and schedule appointments. Teams can monitor and jump into the conversation from any device, anywhere.
Pros And Cons of Digital Air Strike
Pros
Offers a unique, fully managed service
Patented AI Response Logix technology ensures instant follow-up to every lead
Automated Equity Mining solutions proactively generate repeat sales
Cons
Some users report that notifications might be delayed during peak hours
Setup can be complicated for new users, necessitating expert help
Digital Air Strike Reviews
Total 10 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars30%
3
Stars10%
2
Stars0%
1
Stars0%
Share your experience
Automotive, N/A employees
More than a year
“Helpful for building our reputation”
Pros
It's been a really helpful tool for building our reputation and catching bad experiences early before they have a chance to get out of hand.
Cons
The pricing felt higher than a lot of other tools and I wasn't a fan of the social posting feature.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Automotive, N/A employees
More than a year
“Proactive support”
Pros
Whenever questions or comments come up on social media, DAS is quick to respond and stay on top of them.
Cons
Nothing to complain about at this point, Digital Airstrike has been incredibly helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Retail, N/A employees
More than a year
“Helps us stay compliant”
Pros
This product helps us stay compliant with our manufacturer which has been really valuable for our business.
Cons
Notifications tend to come through late when a new lead arrives or someone sends a reply.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Digital Air Strike have a mobile app?
Yes, Digital Air Strike does offer a dedicated mobile app.
Does Digital Air Strike offer an API?
No, Digital Air Strike does not offer an API.
What other apps does Digital Air Strike integrate with?
The vendor has not provided details about third-party integrations for this software.
Who are the typical users of Digital Air Strike?
Digital Air Strike features are used by high-volume Automotive Dealerships and other major retailers (e.g., furniture, healthcare, education).
What level of support does Digital Air Strike offer?
Digital Air Strike offers support via phone, email, and web chat.
What types of pricing plans does Digital Air Strike offer?
Digital Air Strike price is custom. Get a detailed Digital Air Strike cost breakdown tailored to your specific requirements.
What language does Digital Air Strike support?
Digital Air Strike software primarily supports English.