Dixa Reviews

Pros

The consumer experience is much better because it gives the consumer control over how they interact. They can choose whether to wait for an agent, request a callback, or leave a voicemail. For our channel partners, they are routed to the appropriate agent based on their area code and email, creating a personalized experience that saves time.

Cons

While the Analytics and reporting provide essential information, I think it could benefit from additional improvements for better functionality.

Pros

In the start, the software seemed promising with no limitations. However I feel like I was tricked into an upgrade and a new 2-year contract, despite our previous agreement. The solution we have now is similar to the original but at a higher price. If we hadn't conducted a test with the call center, we would not have faced this increased price per agent or been locked into a renewed binding period. Despite multiple attempts to discuss this with the sales team, I was referred to an account manager who knew nothing about our deal and was unable to help. Although Dixa claims to focus on customer service, our experience has led us to find an alternative solution, though we still have to pay for the software we can no longer use.

Cons

We initially used Dixa for managing sales support emails from various countries, and while it did the job, we faced occasional issues with email attachments not being processed correctly, leading to confusion. We also tested phone routing with our call center but delays in communication caused the trial to fail. To make matters worse, we were suddenly hit with a price increase per agent and an extended two-year contract after the test.

Pros

The features of this software were decent, and the setup process was mostly painless.

Cons

The customer support is extremely unhelpful and often blamed us for issues with their own integrations. They have no ideas what's going on. We also had trouble getting our ported number back after canceling the service, and despite canceling 6 months ago, they still tried to charge us. I highly recommend against porting your number, as they seem to use it to keep you locked in.

Pros

The quality of calls is fantastic, with 98% of calls going through without interruptions and excellent sound quality.

Cons

Although an iOS app is not available right now, I hope it is planned for future development.

Pros

Dixa's software is excellent. I was able to use it to stay in touch with my local clients, allowing them to call a local number, which helped build a closer relationship with them.

Cons

For small businesses, the pricing can be too high, which makes it less suitable for smaller operations. It may be a better fit for larger companies, but I would still recommend Dixa for businesses that are expanding internationally.

Pros

I've grown to like the platform as it functions like a ticketing system for phone calls.

Cons

As an admin, there are some limitations on control compared to traditional contact centers. For example, it would be helpful to have a feature that tracks and manages team members' away statuses.

Pros

We've been using Dixa for a year now and are very satisfied with the transition. The software has helped eliminate the chaos that often arises from using separate systems. Dixa brings everything together in one place: phone, email, live chat and Facebook Messenger. The platform's interface is user-friendly, especially when it comes to routing tasks between agents. As a result, all customer queries and communications are handled efficiently and in a timely manner.

Cons

Over the past year of using Dixa, we've experienced the following issues: We could not use the software to call some of our contact numbers. Some customer correspondence wasn't delivered properly and we would only see an empty file. Not all customers could see the attached files, or we would not be able to attach files on our end. Despite these issues, the team at Dixa handled everything professionally and efficiently. The platform has become easier to work with, thanks to several upgrades they've implemented. These updates have made everyday tasks more productive and less complicated.

Pros

Dixa is easy to use, with integrated phone, chat and email features and offers reasonable call rates.

Cons

The need to pay extra for someone to monitor staff can be an additional cost to consider.

Pros

It is simple and very easy to use. It's setup was also simple, and it's reliable on a day-to-day basis.

Cons

Dixa is still evolving as a software and while there's room for growth, it's evident that they are committed to improving the platform and are open to feedback.

Pros

We've primarily used it for chat and email support, as we don't receive many calls. It has worked great for us so far. Their customer support is fantastic and any questions I have are quickly answered. They are truly dedicated to helping.

Cons

So far, I haven't come across any major problems with it. It has effectively met the needs of our small business.

Pros

Dixa is easy to use, flexible for work and continuously improving, which is why we will continue to use it.

Cons

While we haven't experienced significant issues, I hope the text-to-voice options get improved in future updates.