Last Updated
Overview
Dixa provides a customer experience platform designed for consumer brands, converting customer service into a growth engine. Utilizing AI, customer data, and smooth integration enhances revenue and loyalty. However, customers have expressed concerns about the lengthy notice period required for contract termination.
Overall Rating
Based on 11 users reviews
4
Rating Distribution
Positive
82%
Neutral
9%
Negative
9%
Starting Price
Custom
Dixa Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is Dixa?
Overview
Dixa software is a customer friendship platform designed to strengthen brand-customer relationships through seamless, engaging conversations. It enables teams to provide instant support across phone, email, chat, and Facebook Messenger from a single interface. Features like intelligent routing, real-time performance stats, customer recognition, and automation ensure optimal service. All interactions are queued and assigned to the right agents, with data transformed into real-time analytics.
Dixa Pricing
- Essential: $49
- Growth: $109
- Ultimate: $169
- Custom: Request a quote
All pricing plans require a minimum of 7 seats. Billing on a monthly, quarterly, or semi-annual basis will include an additional surcharge on the listed annual prices. A free trial is also available. Get a detailed Dixa cost estimate to make a valuable decision for your business.
Disclaimer: The pricing is subject to change.
Dixa Integrations
The software's diverse third-party integrations include:
- DigitalGenius
- Easy pay
- DeepL
- Fivetran
- GitHub
- Jira
- HubSpot
- Median
- Microsoft Dynamics 365
- Shopify
- Salesforce
- WooCommerce
Who Is Dixa For?
Dixa software serves various industries and sectors, including:
- Ecommerce
- Fintech & Insurtech
- Pet care & food
- Health & wellness
- Baby & kids' supplies
- Food & grocery
- Transport & mobility
- Fashion & design
- Logistics & delivery
- Furniture & interior
Is Dixa Right For You?
Dixa is highly regarded for its task automation, streamlined communication, and user-friendly interface, enhancing service quality. Its integration capabilities consolidate various channels into one platform, enabling efficient customer support and personalized experiences. Dixa also offers valuable analytics for performance insights, making it a worthwhile choice for businesses looking to improve customer engagement.
Are you still unsure about Dixa? Call our team at (661) 384-7070 for expert guidance on your questions.
Dixa Features
Drag & Drop Flow Builder
The Drag & Drop Flow Builder enables users to design and update service flows independently without needing IT support. This visual tool simplifies workflow adjustments, offering clarity on routing and the impact of changes on customer inquiries.
Intelligent Routing
With AI-Driven Intelligent Routing, customer inquiries can be automatically prioritized based on factors like VIP status, lifetime value, or churn risk. This approach helps ensure every customer reaches the right agent promptly.
Contextual Customer View
Dixa displays essential customer data from external platforms, like CRM or eCommerce systems, alongside inquiries. This feature enables agents to deliver personalized service without switching between systems for details.
Conversation Timeline
The platform offers agents a complete visual history of each customer interaction, eliminating the need for customers to repeat information. This feature ensures seamless continuity across conversations, enhancing customer experience and support consistency.
Reporting & Analytics
Dixa's reporting and analytics feature provides an omnichannel view of team and agent performance through intuitive dashboards. Users toggle between overarching trends and specific data points, quickly identifying outliers to investigate issues, like prolonged assignment times, with ease.
Pros And Cons of Dixa
Pros
Helps manage multiple communication channels (phone, email, chat) in one platform
Offers built-in analytics features
Facilitates quick onboarding process
The drag-and-drop flow builder enables users to create and modify workflows
Cons
Limited automation features
Inefficient reporting and data export capabilities
Dixa Reviews
Total 11 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars45%
4
Stars36%
3
Stars0%
2
Stars9%
1
Stars9%
Share your experience
Sporting Goods, 500+ employees
More than a year
“Amazing omnichannel/CRM software”
Pros
The consumer experience is much better because it gives the consumer control over how they interact. They can choose whether to wait for an agent, request a callback, or leave a voicemail. For our channel partners, they are routed to the appropriate agent based on their area code and email, creating a personalized experience that saves time.
Cons
While the Analytics and reporting provide essential information, I think it could benefit from additional improvements for better functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Printing, 1-10 employees
More than a year
“Beware of trick-sale upgrades”
Pros
In the start, the software seemed promising with no limitations. However I feel like I was tricked into an upgrade and a new 2-year contract, despite our previous agreement. The solution we have now is similar to the original but at a higher price. If we hadn't conducted a test with the call center, we would not have faced this increased price per agent or been locked into a renewed binding period. Despite multiple attempts to discuss this with the sales team, I was referred to an account manager who knew nothing about our deal and was unable to help. Although Dixa claims to focus on customer service, our experience has led us to find an alternative solution, though we still have to pay for the software we can no longer use.
Cons
We initially used Dixa for managing sales support emails from various countries, and while it did the job, we faced occasional issues with email attachments not being processed correctly, leading to confusion. We also tested phone routing with our call center but delays in communication caused the trial to fail. To make matters worse, we were suddenly hit with a price increase per agent and an extended two-year contract after the test.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
2
Functionality
2
Civil Engineering, 500+ employees
More than a year
“Fraud alert”
Pros
The features of this software were decent, and the setup process was mostly painless.
Cons
The customer support is extremely unhelpful and often blamed us for issues with their own integrations. They have no ideas what's going on. We also had trouble getting our ported number back after canceling the service, and despite canceling 6 months ago, they still tried to charge us. I highly recommend against porting your number, as they seem to use it to keep you locked in.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Frequently Asked Questions
Does Dixa offer an API?
Yes, Dixa provides API access.
What language does Dixa support?
Dixa supports multiple languages, including Spanish, Turkish, Thai, Swedish, Russian, Romanian, Portuguese, Polish, Norwegian (Bokmål), Lithuanian, Latvian, Korean, Japanese, Italian, Icelandic, Hungarian, German, French, Finnish, Estonian, Dutch, Danish, Chinese (Simplified), and English.
Does Dixa offer a mobile app?
Yes, Dixa offers a mobile app for iOS and Android devices and is also accessible through various web browsers.
What other apps does Dixa integrate with?
The software boasts a variety of third-party integrations, including DigitalGenius, Easy Pay, HubSpot, Median, Microsoft Dynamics 365, DeepL, Fivetran, GitHub, Jira, Shopify, Salesforce, and WooCommerce.
What types of pricing plans does Dixa offer?
The Dixa cost includes four pricing plans: Essential at $49, Growth at $109, Ultimate at $169, and a Custom option available upon request. All plans require at least seven seats, and monthly, quarterly, or semi-annual billing incurs extra fees. While a free trial is available, users are welcome to request a detailed analysis of the Dixa price.
Who are the typical users of Dixa?
Dixa software is used by a wide range of industries and sectors, including fintech and insurtech, pet care and food, health and wellness, baby and kids' supplies, food and grocery, transport and mobility, fashion and design, logistics and delivery, and furniture and interior.
What level of support does Dixa offer?
Dixa provides support through 24/7 live representative assistance, chat, email/help desk, phone support, a knowledge base, and FAQs/forums.