Dixa

Dixa

11 Review(s)

Overview

Dixa provides a customer experience platform designed for consumer brands, converting customer service into a growth engine. Utilizing AI, customer data, and smooth integration enhances revenue and loyalty. However, customers have expressed concerns about the lengthy notice period required for contract termination.

Overall Rating

Based on 11 users reviews

4

Rating Distribution

Positive

82%

Neutral

9%

Negative

9%

Starting Price
Custom

What Is Dixa?

Overview

Dixa software is a customer friendship platform designed to strengthen brand-customer relationships through seamless, engaging conversations. It enables teams to provide instant support across phone, email, chat, and Facebook Messenger from a single interface. Features like intelligent routing, real-time performance stats, customer recognition, and automation ensure optimal service. All interactions are queued and assigned to the right agents, with data transformed into real-time analytics.

Dixa Pricing

The Dixa price model comprises four unique plans, including:
  • Essential: $49
  • Growth: $109
  • Ultimate: $169
  • Custom: Request a quote

All pricing plans require a minimum of 7 seats. Billing on a monthly, quarterly, or semi-annual basis will include an additional surcharge on the listed annual prices. A free trial is also available. Get a detailed Dixa cost estimate to make a valuable decision for your business.

Disclaimer: The pricing is subject to change.

Dixa Integrations

The software's diverse third-party integrations include:

Schedule a free Dixa demo to learn more about its integration tools.

Who Is Dixa For?

Dixa software serves various industries and sectors, including:

  • Ecommerce
  • Fintech & Insurtech
  • Pet care & food
  • Health & wellness
  • Baby & kids' supplies
  • Food & grocery
  • Transport & mobility
  • Fashion & design
  • Logistics & delivery
  • Furniture & interior

Is Dixa Right For You?

Dixa is highly regarded for its task automation, streamlined communication, and user-friendly interface, enhancing service quality. Its integration capabilities consolidate various channels into one platform, enabling efficient customer support and personalized experiences. Dixa also offers valuable analytics for performance insights, making it a worthwhile choice for businesses looking to improve customer engagement.

Are you still unsure about Dixa? Call our team at (661) 384-7070 for expert guidance on your questions.

Pros And Cons of Dixa

Pros

  • Helps manage multiple communication channels (phone, email, chat) in one platform

  • Offers built-in analytics features

  • Facilitates quick onboarding process

  • The drag-and-drop flow builder enables users to create and modify workflows

Cons

  • Limited automation features

  • Inefficient reporting and data export capabilities

Frequently Asked Questions

Yes, Dixa provides API access.

Dixa supports multiple languages, including Spanish, Turkish, Thai, Swedish, Russian, Romanian, Portuguese, Polish, Norwegian (Bokmål), Lithuanian, Latvian, Korean, Japanese, Italian, Icelandic, Hungarian, German, French, Finnish, Estonian, Dutch, Danish, Chinese (Simplified), and English.

Yes, Dixa offers a mobile app for iOS and Android devices and is also accessible through various web browsers.

The software boasts a variety of third-party integrations, including DigitalGenius, Easy Pay, HubSpot, Median, Microsoft Dynamics 365, DeepL, Fivetran, GitHub, Jira, Shopify, Salesforce, and WooCommerce.

The Dixa cost includes four pricing plans: Essential at $49, Growth at $109, Ultimate at $169, and a Custom option available upon request. All plans require at least seven seats, and monthly, quarterly, or semi-annual billing incurs extra fees. While a free trial is available, users are welcome to request a detailed analysis of the Dixa price.

Dixa software is used by a wide range of industries and sectors, including fintech and insurtech, pet care and food, health and wellness, baby and kids' supplies, food and grocery, transport and mobility, fashion and design, logistics and delivery, and furniture and interior.

Dixa provides support through 24/7 live representative assistance, chat, email/help desk, phone support, a knowledge base, and FAQs/forums.