Dixa provides a customer experience platform designed for consumer brands, converting customer service into a growth engine. Utilizing AI, customer data, and smooth integration enhances revenue and loyalty. However, customers have expressed concerns about the lengthy notice period required for contract termination.
Dixa Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Dixa?
Overview
Dixa software is a customer friendship platform designed to strengthen brand-customer relationships through seamless, engaging conversations. It enables teams to provide instant support across phone, email, chat, and Facebook Messenger from a single interface. Features like intelligent routing, real-time performance stats, customer recognition, and automation ensure optimal service. All interactions are queued and assigned to the right agents, with data transformed into real-time analytics.
Dixa Pricing
- Essential: $49
- Growth: $109
- Ultimate: $169
- Custom: Request a quote
All pricing plans require a minimum of 7 seats. Billing on a monthly, quarterly, or semi-annual basis will include an additional surcharge on the listed annual prices. A free trial is also available. Get a detailed Dixa cost estimate to make a valuable decision for your business.
Disclaimer: The pricing is subject to change.
Dixa Integrations
The software's diverse third-party integrations include:
- DigitalGenius
- Easy pay
- DeepL
- Fivetran
- GitHub
- Jira
- HubSpot
- Median
- Microsoft Dynamics 365
- Shopify
- Salesforce
- WooCommerce
Who Is Dixa For?
Dixa software serves various industries and sectors, including:
- Ecommerce
- Fintech & Insurtech
- Pet care & food
- Health & wellness
- Baby & kids' supplies
- Food & grocery
- Transport & mobility
- Fashion & design
- Logistics & delivery
- Furniture & interior
Is Dixa Right For You?
Dixa is highly regarded for its task automation, streamlined communication, and user-friendly interface, enhancing service quality. Its integration capabilities consolidate various channels into one platform, enabling efficient customer support and personalized experiences. Dixa also offers valuable analytics for performance insights, making it a worthwhile choice for businesses looking to improve customer engagement.
Are you still unsure about Dixa? Call our team at (661) 384-7070 for expert guidance on your questions.
Dixa Features
The Drag & Drop Flow Builder enables users to design and update service flows independently without needing IT support. This visual tool simplifies workflow adjustments, offering clarity on routing and the impact of changes on customer inquiries.
See How It WorksWith AI-Driven Intelligent Routing, customer inquiries can be automatically prioritized based on factors like VIP status, lifetime value, or churn risk. This approach helps ensure every customer reaches the right agent promptly.
See How It WorksDixa displays essential customer data from external platforms, like CRM or eCommerce systems, alongside inquiries. This feature enables agents to deliver personalized service without switching between systems for details.
See How It WorksThe platform offers agents a complete visual history of each customer interaction, eliminating the need for customers to repeat information. This feature ensures seamless continuity across conversations, enhancing customer experience and support consistency.
See How It WorksDixa's reporting and analytics feature provides an omnichannel view of team and agent performance through intuitive dashboards. Users toggle between overarching trends and specific data points, quickly identifying outliers to investigate issues, like prolonged assignment times, with ease.
See How It Works