It can be challenging to establish custom relationships within the system., 1-10 employees
Less than a year
“Great tool to schedule our work”
Pros
The possibility to link it with my Magento CMS, telephony tool (3CX) and carrier tracking tool (Boxia) is great. Also the availability of live statistics makes it easier to adjust our operations accordingly.
Cons
It can be challenging to establish custom relationships within the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
It would be helpful if we could search for a ticket by keywords and forward emails. Some developments require intervention from an integrator., 11-50 employees
More than a year
“A solid CRM solution”
Pros
The interface is user friendly. The support is responsive and efficient, and the centralization of contact channels is very convenient. There are numerous reporting possibilities with multiple KPIs and the ability to customize response templates is a real bonus.
Cons
It would be helpful if we could search for a ticket by keywords and forward emails. Some developments require intervention from an integrator.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
No issues at the moment! Everything is fine., 500+ employees
More than a year
“A top-tier partner”
Pros
In addition to the simple interface for managing customer relationships, we truly appreciate the support from a company that has in depth expertise in customer relations.
Cons
No issues at the moment! Everything is fine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
It's just that the development phases can be quite time consuming., 11-50 employees
More than a year
“Such an easy to use software”
Pros
The tool is very very userfriendly and customizable, and it fully caters to the specific needs of each user.
Cons
It's just that the development phases can be quite time consuming.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
The Siegrid download link for attached documents expires after a certain period, and requests do not include the history of the DM., 51-100 employees
More than a year
“How I use Easiware every day”
Pros
Ergonomics of the software are fantastic, with easy-to-use icons and seamless processing. Multicriteria searches and customizable templates are excellent features.
Cons
The Siegrid download link for attached documents expires after a certain period, and requests do not include the history of the DM.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
While the solution provides autonomy with full assistance as a customer, we would appreciate more availability from support for standard requests., 51-100 employees
More than a year
“Easiware partnership experience”
Pros
The ease of implementation and the many features that can be added, from website connectors to more, make the tool incredibly flexible.
Cons
While the solution provides autonomy with full assistance as a customer, we would appreciate more availability from support for standard requests.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Some base features are occasionally not modifiable or adaptable, but this happens rarely., 500+ employees
More than a year
“A flexible solution!”
Pros
Centralizing and unifying our customers' data across multiple brands is a game-changer. The 360 vision and seamless connection to all our tools via APIs are crucial, as is the omnichannel processing and KPIs and the dynamic, available, and agile support team is cherry on top.
Cons
Some base features are occasionally not modifiable or adaptable, but this happens rarely.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Specific developments require the involvement of an integrator, which can multiply contacts, though the service remains efficient., 51-100 employees
More than a year
“Our successful and lasting collaboration with Easiware”
Pros
Easiware CRM is easy to use, ergonomic, and reliable. The teams (Customer Service, Outsourced contact center, etc) can easily handle it, and no special technical skills are required for day-to-day operations, such as request management, cloud operation and report creation.
Cons
Specific developments require the involvement of an integrator, which can multiply contacts, though the service remains efficient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
The search functionality could be improved as several bookings can be easily overlooked., 500+ employees
More than a year
“Need a bit more improvement”
Pros
The ability to build daily reports for tracking performance is a highlight of the system.
Cons
The search functionality could be improved as several bookings can be easily overlooked.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Honestly there isn't much to complain about, but there is a slight slowness observed at times., 101-500 employees
More than a year
“Great support and availability”
Pros
The ease of handling, great support, visual appeal and the data and reporting features offered by the tool have all been beneficial.
Cons
Honestly there isn't much to complain about, but there is a slight slowness observed at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Sometimes it's hard for me to find clear instructions on how to use the program., 500+ employees
More than a year
“Helpful for managing claims”
Pros
I use Easiware daily and it has significantly helped me manage customer claims efficiently.
Cons
Sometimes it's hard for me to find clear instructions on how to use the program.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
10
Functionality
6