Overview
Easiware is designed to simplify service operations with intuitive and customizable tools. While its robust analytics and automation capabilities are a strength, its limited scalability for larger enterprises can be a drawback. Overall, Easiware supports meaningful customer satisfaction through centralized request handling and contextual insights.
Overall Rating
Based on 11 users reviews
4.5
Rating Distribution
Positive
91%
Neutral
9%
Negative
0%
Starting Price
Custom
Easiware Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Easiware?
Easiware is a cloud-based customer relationship management (CRM) platform tailored for small to mid-sized businesses across industries like retail, e-commerce, and cosmetics. It focuses on simplifying customer service operations by offering intuitive, customizable solutions for omnichannel communication. Easiware addresses challenges such as fragmented customer interactions and inefficient service workflows, helping teams enhance efficiency and customer satisfaction.
Easiware Pricing
The Easiware price ranges in the following two packages:
- Standard: 50€/per user/month
- Tailor: custom quote
Disclaimer: Prices are subject to change.
Easiware Integrations
Easiware software seamlessly integrates with various business applications, including:
- Ringover
- Twilio
- X
- Adobe Commerce
- Shopify
- Botmind
- Smart Tribune
Who Is Easiware For?
The software is for businesses of all sizes across various industries, such as:
- Food
- Cosmetic
- Retail
- E-commerce
- Media
- Public sector
- Real estate
Is Easiware Right For You?
With its focus on operational simplicity and personalized support, Easiware is recognized as a leading CRM option for businesses seeking to centralize and streamline customer service processes. Its customer-first approach positions it as a valuable tool for improving service quality and engagement, as well as a scalable and secure solution.
Still not sure about Easiware software? Contact our support team at (661) 384-7070 and get expert assistance regarding any further queries.
Easiware Features
Easiware centralizes all customer communication across multiple channels, such as email, chat, and social media, into one interface. It streamlines service operations, enabling teams to manage and respond to requests efficiently.
The software provides valuable insights into customer interactions by storing detailed customer profiles. It helps service teams better understand customer needs and preferences, leading to more personalized interactions. It improves customer satisfaction and stronger, long-term customer relationships.
Users can automate and track customer requests from start to finish, enabling teams to prioritize and resolve them more efficiently. By streamlining request processing, businesses can reduce response times and enhance service quality to ensure that customers receive timely and accurate support.
The software provides detailed analytics on customer service performance. These reports help managers track KPIs, identify trends, and improve operational efficiency. The benefit is data-driven decision-making that optimizes service quality and resource allocation.
Easiware integrates AI to automate repetitive tasks like response suggestions and ticket routing. It reduces manual workload, allowing agents to focus on more complex issues. The AI-driven approach boosts productivity, accelerates service delivery, and provides customers with faster resolutions.
