Last Updated
Overview
Easiware is designed to simplify service operations with intuitive and customizable tools. While its robust analytics and automation capabilities are a strength, its limited scalability for larger enterprises can be a drawback. Overall, Easiware supports meaningful customer satisfaction through centralized request handling and contextual insights.
Overall Rating
Based on 11 users reviews
4.5
Rating Distribution
Positive
91%
Neutral
9%
Negative
0%
Starting Price
Custom
Easiware Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is Easiware?
Easiware is a cloud-based customer relationship management (CRM) platform tailored for small to mid-sized businesses across industries like retail, e-commerce, and cosmetics. It focuses on simplifying customer service operations by offering intuitive, customizable solutions for omnichannel communication. Easiware addresses challenges such as fragmented customer interactions and inefficient service workflows, helping teams enhance efficiency and customer satisfaction.
Easiware Pricing
The Easiware price ranges in the following two packages:
- Standard: 50€/per user/month
- Tailor: custom quote
Disclaimer: Prices are subject to change.
Easiware Integrations
Easiware software seamlessly integrates with various business applications, including:
- Ringover
- Twilio
- X
- Adobe Commerce
- Shopify
- Botmind
- Smart Tribune
Who Is Easiware For?
The software is for businesses of all sizes across various industries, such as:
- Food
- Cosmetic
- Retail
- E-commerce
- Media
- Public sector
- Real estate
Is Easiware Right For You?
With its focus on operational simplicity and personalized support, Easiware is recognized as a leading CRM option for businesses seeking to centralize and streamline customer service processes. Its customer-first approach positions it as a valuable tool for improving service quality and engagement, as well as a scalable and secure solution.
Still not sure about Easiware software? Contact our support team at (661) 384-7070 and get expert assistance regarding any further queries.
Easiware Features
Centralization Of Channels
Easiware centralizes all customer communication across multiple channels, such as email, chat, and social media, into one interface. It streamlines service operations, enabling teams to manage and respond to requests efficiently.
Customer Knowledge
The software provides valuable insights into customer interactions by storing detailed customer profiles. It helps service teams better understand customer needs and preferences, leading to more personalized interactions. It improves customer satisfaction and stronger, long-term customer relationships.
Processing Of Requests
Users can automate and track customer requests from start to finish, enabling teams to prioritize and resolve them more efficiently. By streamlining request processing, businesses can reduce response times and enhance service quality to ensure that customers receive timely and accurate support.
Reporting
The software provides detailed analytics on customer service performance. These reports help managers track KPIs, identify trends, and improve operational efficiency. The benefit is data-driven decision-making that optimizes service quality and resource allocation.
Artificial Intelligence
Easiware integrates AI to automate repetitive tasks like response suggestions and ticket routing. It reduces manual workload, allowing agents to focus on more complex issues. The AI-driven approach boosts productivity, accelerates service delivery, and provides customers with faster resolutions.
Pros And Cons of Easiware
Pros
Efficient handling of customer claims
Centralization of communication channels
Facilitates daily performance reporting
Customizable response templates
Simplified training and onboarding process
Cons
Some functionalities are not modifiable or adaptable, according to some software users
Some developments require integrator intervention
Inability to respond to emails from certain marketplaces
Easiware Reviews
Total 11 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars27%
3
Stars9%
2
Stars0%
1
Stars0%
Share your experience
Specific developments require the involvement of an integrator, which can multiply contacts, though the service remains efficient., 51-100 employees
More than a year
“Our successful and lasting collaboration with Easiware”
Pros
Easiware CRM is easy to use, ergonomic, and reliable. The teams (Customer Service, Outsourced contact center, etc) can easily handle it, and no special technical skills are required for day-to-day operations, such as request management, cloud operation and report creation.
Cons
Specific developments require the involvement of an integrator, which can multiply contacts, though the service remains efficient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Some base features are occasionally not modifiable or adaptable, but this happens rarely., 500+ employees
More than a year
“A flexible solution!”
Pros
Centralizing and unifying our customers' data across multiple brands is a game-changer. The 360 vision and seamless connection to all our tools via APIs are crucial, as is the omnichannel processing and KPIs and the dynamic, available, and agile support team is cherry on top.
Cons
Some base features are occasionally not modifiable or adaptable, but this happens rarely.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
While the solution provides autonomy with full assistance as a customer, we would appreciate more availability from support for standard requests., 51-100 employees
More than a year
“Easiware partnership experience”
Pros
The ease of implementation and the many features that can be added, from website connectors to more, make the tool incredibly flexible.
Cons
While the solution provides autonomy with full assistance as a customer, we would appreciate more availability from support for standard requests.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Easiware offer an API?
No, Easiware doesn’t provide an API.
What language does Easiware support?
Easiware supports English and French languages.
Does Easiware have a mobile app?
No, Easiware does not have a mobile app.
What type of pricing plans does Easiware offer?
The Easiware price starts at 50€/per user/month for the Standard plan alongside a Tailored plan.
Who are the typical users of Easiware?
The typical users of Easiware are those in the retail, media, food, e-commerce, cosmetics, and real estate industries.
What level of support does Easiware offer?
Easiware offers support through phone, email, helpdesk, a knowledge base, and training courses.