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Overview
Feefo’s Net Promoter Score (NPS®) lets you measure customer loyalty in real-time and quickly identify unhappy customers. While deploying the software may require some setup effort, its automated alerts, review widgets, and social-sharing tools make it easier to build trust and boost conversion rates.
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Starting Price
Custom
Feefo Specifications
- Analytics And Reporting
- Customer Feedback Surveys
- Customer Profiles
- Self-Service Portal
What Is Feefo?
Feefo is a cloud-based review and feedback management platform that enables businesses to collect, analyze, and publicly display verified customer reviews and ratings. It offers multi-channel feedback collection to gather authentic sentiment, helping boost business growth. It effortlessly showcases verified reviews on the client website, thereby building credibility, improving customer satisfaction, and driving conversions. By turning genuine feedback into actionable insights, Feefo helps organizations of all sizes enhance service quality and build trust.
Feefo Pricing
The Feefo cost plans are based on a subscription model. Here are the details of its bundles:
- Essential Plan: £149/month + VAT
- Enhanced Plan: £299/month + VAT
- Bespoke: Custom pricing
Disclaimer: The pricing is subject to change.
Feefo Integrations
The software supports integration with multiple platforms, such as:
- Ometria
- Shopify software
- Upzelo
- Zapier software
Who Is Feefo For?
Feefo is ideal for a range of sectors, including:
- Automotive
- Finance
- Insurance
- Retail
Is Feefo Right For You?
Are you struggling with unverified reviews that undermine trust because of inconsistent feedback collection? It leads to lower sales and lost revenue. Feefo offers a powerful solution that helps gather and display verified reviews through structured feedback collection. The vendor provides analytics and NPS®-based loyalty tracking, turning customer sentiment into actionable business data. Ariete leveraged Feefo software to improve product development and increase conversions, turning feedback into a strategic asset rather than just a list of star ratings.
Still not sure about Feefo? Contact our support team at (661) 384-7070 for further guidance.
Feefo Features
Feefo Analytics Essentials
It offers a dashboard that consolidates customer feedback data, service scores, response rates, and star-rating breakdowns into one place. You can filter by product or campaign and export results to inform strategic decisions or spot quality issues early.
Feedback Request Manager
Feedback request manager lets you schedule and send tailored feedback invitations at key touchpoints, such as first use or service fulfillment. This ensures feedback is collected when customers are most engaged, improving response rates and giving a full picture of the customer journey.
Review Booster
Feefo features a review booster that lets you launch new products with momentum by engaging real users to try items and provide honest, verified reviews. This builds early social proof, boosts trust among potential buyers, and accelerates conversions for product launches.
Client Pages
It helps create a public, branded reviews page for your business, displaying aggregated star ratings, your company logo, and links to your site/socials. This helps amplify social proof, improve SEO, and increase visitor trust through visible customer satisfaction.
Custom Questions
Custom questions feature enables you to extend standard review forms with bespoke fields (e.g., open-text, ratings, product attributes, etc.). It lets you gather deeper, context-rich customer insights, such as preferences, demographics, or product usage feedback.
Pros And Cons of Feefo
Pros
Offers feedback collection and analysis to support strategic business goals
Easy online portal navigation
Presents personalized review pages to enhance customer engagement
Cons
Limited brand recognition outside the UK
The interface can feel clunky for team members
Feefo Reviews
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Frequently Asked Questions
Does Feefo offer an API?
Yes, Feefo offers API & webhook access.
Does Feefo have a mobile app?
No. Feefo does not have a dedicated mobile app.
What language does Feefo support?
Feefo is primarily available in English.
What other apps does Feefo integrate with?
Feefo integrates with tools such as Zapier, Upzolo, Shopify, Facebook, and automation platforms.
Who are the typical users of Feefo?
Typical users are businesses from retail, e-commerce, travel, hospitality, automotive, and professional services.
What level of support does Feefo offer?
It offers support via phone, knowledge base, and live chat.
What types of pricing plans does Feefo offer?
The Feefo price offers Essential Plan, Enhanced Plan, and Bespoke enterprise-level plans. Request a personalized Feefo pricing quote for your business.