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Overview
FixMe.IT delivers instant remote desktop control for IT professionals. While it lacks native Mac and mobile technician consoles, its connection stability and unlimited session limits are exceptional. The platform offers robust branding options and unattended access, making it a cost-effective choice for Windows-centric teams.
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Starting Price
Custom
FixMe.IT Specifications
- Live Chat
- Analytics And Reporting
- CRM Integration
- Ticket Management
What Is FixMe.IT?
FixMe.IT is a cloud-based remote desktop application designed for IT support providers and help desks. It enables technicians to connect to remote computers instantly for on-demand assistance or manage unattended machines. With features like session recording, multi-window control, and drag-and-drop file transfer, the software simplifies technical troubleshooting. It allows small and mid-sized businesses to maintain secure, stable connections with clients worldwide.
FixMe.IT Pricing
Disclaimer: The pricing is subject to change.
FixMe.IT Integrations
Who Is FixMe.IT For?
FixMe.IT is ideal for a wide range of industries and sectors, including:
- Information technology
- Automotive
- Mining and metals
- Computer and network security
- Financial services
- Logistics and supply chain
Is FixMe.IT Right For You?
FixMe.IT is an excellent choice for MSPs and IT help desks that primarily support Windows environments and require a lightweight, budget-friendly solution. Its standout per-seat licensing model offers unlimited sessions, making it highly scalable for growing teams. If your operations demand reliable, high-speed connections without the bloat of complex enterprise suites, this software delivers exceptional value. However, cross-platform requirements may limit its utility.
Still doubtful if FixMe.IT is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
FixMe.IT Features
On-Demand Remote Support
Instantly connect to any remote desktop using a generated Client ID. This feature enables technicians to view and control client screens in real-time to resolve issues quickly. It simplifies the connection process, eliminating the need for complex firewall configurations or pre-installed software.
Unattended Access Management
Configure and manage up to 150 unattended computers per seat for after-hours maintenance. This tool allows IT teams to access servers or office machines when no user is present. It ensures continuous availability for critical updates and troubleshooting without disrupting client workflows.
Multi-Session Handling
Manage multiple remote support sessions simultaneously within a single interface. Technicians can switch between different clients using tabs, improving efficiency during high-volume support periods. This capability allows support staff to multitask effectively, reducing wait times and increasing overall service throughput.
Secure File Transfer
Send and receive files between local and remote computers using drag-and-drop functionality. This feature streamlines the transfer of documents, patches, or scripts needed for repairs. It ensures data is transmitted securely via encrypted channels, protecting sensitive information during the support process.
Session Recording And Reporting
Capture video footage of support sessions and generate detailed activity reports. This feature aids in auditing, training, and billing verification by maintaining an accurate log of work performed. It enhances accountability and provides managers with visibility into technician performance and client interactions.
Pros And Cons of FixMe.IT
Pros
Fast and reliable connection speeds
Cost-effective per-seat pricing model
Easy three-step connection process
Cons
Lacks built-in video conference capabilities
Does not support Mac or Android
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Frequently Asked Questions
Does FixMe.IT have a mobile app?
No, FixMe.IT does not currently offer a mobile app for technicians to conduct support sessions.
Does FixMe.IT offer an API?
No, FixMe.IT does not have an API available.
What language does FixMe.IT support?
FixMe.IT is available in English.
What types of pricing plans does FixMe.IT offer?
FixMe.IT offers a singular subscription plan for $32.50/user/month. For a custom FixMe.IT cost, contact us.
Who are the typical users of FixMe.IT?
FixMe.IT is ideal for a wide range of industries and sectors, including Information Technology and Computer and Network Security, where rapid technical resolution is paramount. It also supports operational efficiency in the Automotive, Mining and Metals, and Logistics and Supply Chain sectors.
What other apps does FixMe.IT integrate with?
The software supports integration with multiple practice management software. However, the vendor has not specified the names of any third-party applications.
What level of support does FixMe.IT offer?
FixMe.IT offers support via email, phone, and a knowledge base.