FixMe.IT
Last Updated
Overview
FixMe.IT delivers instant remote desktop control for IT professionals. While it lacks native Mac and mobile technician consoles, its connection stability and unlimited session limits are exceptional. The platform offers robust branding options and unattended access, making it a cost-effective choice for Windows-centric teams.
FixMe.IT Specifications
- Live Chat
- Analytics And Reporting
- CRM Integration
- Ticket Management
FixMe.IT Features
On-Demand Remote Support
Instantly connect to any remote desktop using a generated Client ID. This feature enables technicians to view and control client screens in real-time to resolve issues quickly. It simplifies the connection process, eliminating the need for complex firewall configurations or pre-installed software.
Unattended Access Management
Configure and manage up to 150 unattended computers per seat for after-hours maintenance. This tool allows IT teams to access servers or office machines when no user is present. It ensures continuous availability for critical updates and troubleshooting without disrupting client workflows.
Multi-Session Handling
Manage multiple remote support sessions simultaneously within a single interface. Technicians can switch between different clients using tabs, improving efficiency during high-volume support periods. This capability allows support staff to multitask effectively, reducing wait times and increasing overall service throughput.
Secure File Transfer
Send and receive files between local and remote computers using drag-and-drop functionality. This feature streamlines the transfer of documents, patches, or scripts needed for repairs. It ensures data is transmitted securely via encrypted channels, protecting sensitive information during the support process.
Session Recording And Reporting
Capture video footage of support sessions and generate detailed activity reports. This feature aids in auditing, training, and billing verification by maintaining an accurate log of work performed. It enhances accountability and provides managers with visibility into technician performance and client interactions.
Pros And Cons of FixMe.IT
Pros
Fast and reliable connection speeds
Cost-effective per-seat pricing model
Easy three-step connection process
Cons
Lacks built-in video conference capabilities
Does not support Mac or Android
FixMe.IT Reviews
Total 50 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars84%
4
Stars16%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Computer Networking, N/A employees
Less than a year
“Compassionate customer support”
Pros
The support has been compassionate and timely in a stressful work environment. All my questions were answered, my needs were taken care of and the team went above and beyond.
Cons
It is hard for me to define issues that do not exist. After forty years as an IT support and service delivery professional, I do business with this company because I found a vendor that is on top of its game and maintains such a high level of customer service discipline that few can match or even come close to this standard.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer & Network Security, N/A employees
Less than a year
“Simple installer setup”
Pros
Setup is simple and easy to manage. The automatically generated installer link is probably my favorite feature.
Cons
The lack of file transfer abilities is an issue for me and I also cannot access it through the web.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, N/A employees
More than a year
“Quick learning process”
Pros
Anyone could learn to use it very quickly. It took me around 10 minutes to understand the process and once you press Connect, you're ready to go.
Cons
Because it is so simple, it does not have a lot of features. One of the biggest things I wished for was Mac OS support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does FixMe.IT have a mobile app?
No, FixMe.IT does not currently offer a mobile app for technicians to conduct support sessions.
Who are the typical users of FixMe.IT?
FixMe.IT is ideal for a wide range of industries and sectors, including Information Technology and Computer and Network Security, where rapid technical resolution is paramount. It also supports operational efficiency in the Automotive, Mining and Metals, and Logistics and Supply Chain sectors.
Does FixMe.IT offer an API?
No, FixMe.IT does not have an API available.
What language does FixMe.IT support?
FixMe.IT is available in English.
What types of pricing plans does FixMe.IT offer?
FixMe.IT offers a singular subscription plan for $32.50/user/month. For a custom FixMe.IT cost, contact us.
What other apps does FixMe.IT integrate with?
The software supports integration with multiple practice management software. However, the vendor has not specified the names of any third-party applications.
What level of support does FixMe.IT offer?
FixMe.IT offers support via email, phone, and a knowledge base.