FixMe.IT Reviews

Pros

The support has been compassionate and timely in a stressful work environment. All my questions were answered, my needs were taken care of and the team went above and beyond.

Cons

It is hard for me to define issues that do not exist. After forty years as an IT support and service delivery professional, I do business with this company because I found a vendor that is on top of its game and maintains such a high level of customer service discipline that few can match or even come close to this standard.

Pros

Setup is simple and easy to manage. The automatically generated installer link is probably my favorite feature.

Cons

The lack of file transfer abilities is an issue for me and I also cannot access it through the web.

Pros

Anyone could learn to use it very quickly. It took me around 10 minutes to understand the process and once you press Connect, you're ready to go.

Cons

Because it is so simple, it does not have a lot of features. One of the biggest things I wished for was Mac OS support.

Pros

Setting up and using the platform is extremely easy, while the pricing is cost-effective. Unattended access and strong security are also major advantages.

Cons

I don't like that it lacks a free tier like some alternatives and it also has no mobile support.

Pros

The interface is basic and easy to use so users generally don't have much trouble setting up remote sessions.

Cons

The user management was an issue for me although this has been resolved in their successor product.

Pros

It's easy to use, fast, reliable and appears to be secure.

Cons

For me, the functionality and pricing plan are the main concerns although it leaves little else to be desired.

Pros

Both consultants and clients can use it with very little effort. Connecting to a remote machine is as simple as having the remote user visit a website and provide the consultant with a numeric code. Unattended access is another excellent feature, allowing a consultant to access a remote device with one-time permission without requiring the user to be present. Over the years, I have never experienced a failure when loading or running it on a Windows machine.

Cons

From time to time, I need to support Mac machines but it only supports Windows devices.

Pros

This application has saved our company a significant amount of money. We previously had to drive to customer sites for simple issues but now those problems can often be resolved remotely.

Cons

I really can't think of anything that I am unhappy with.

Pros

A great solution for remote support and server management.

Cons

The yearly licensing and color scheme are the main things I would change.

Pros

The platform is easy to use, affordable and simple to deploy.

Cons

For me, 2FA takes too long and file transfers can also take a bit of time.

Pros

Supporting customers has become much faster and easier. Enhanced permissions and the ability to install an unattended client are especially useful, while color-coded machine statuses provide a quick visual overview of which devices are online and active.

Cons

This tool ticks all the boxes for me. The main improvement I would like is a mobile app that would allow me to access it while I'm on the go.

Pros

It's a great product for supporting a team of remote agents.

Cons

It is becoming more expensive for us.

Pros

It is an easy-to-use product that gets the job done. We mainly use it for remote support and it works great for us.

Cons

Switching between screens can be tough so having hotkeys to change the screen I'm viewing would make things easier for me.

Pros

For my end users, the ease of access is really helpful and makes things easy for them.

Cons

From my experience, there really isn't anything negative about the solution.

Pros

My first impression was that it is easy to use and offers good customization.

Cons

A copy-and-paste function similar to Microsoft Remote Desktop would be useful for me. It also seems like there have not been many advancements made to this version.

Pros

Its setup is really easy. The end user installs the unattended exe or uses a secure code to connect and then we can access the system whenever we need to.

Cons

Mac and Android are not supported at this time and I cannot send remote commands to the PC other than reboots.

Pros

Ease of use is what I like most. I mainly train groups of 4+ programmers and have been using it for around 3 years. The way each student can interact with my instructor screen sometimes makes me smile because it feels quite magical. In my opinion, this type of training is better than one-on-one face-to-face training since we both have control of my screen with dual keyboards and mice.

Cons

Honestly, the name can be embarrassing when I'm teaching a financial house or other organization. I also often look for software that can support many simultaneous or concurrent clients and if it were cheaper, I would consider it. So far, I haven't.

Pros

This tool is pretty simple to use and has a very user-friendly interface. I can keep things organized easily and it works very efficiently for me.

Cons

Waiting for the MFA email can sometimes take too long for me. I would prefer having an SMS or authenticator app option.

Pros

It is simple to use and easy for me to direct my users to. This also gives me much more flexibility with my scheduling and driving.

Cons

Getting users to see my chats at the beginning of a support session is my biggest issue. Still, I can simply jump over to their screen and open the chat window.

Pros

Setting it up and deploying it is easy and my users can install it without much trouble.

Cons

I haven't come across any cons with this software.