FixMe.IT Reviews

Pros

I find it to be an excellent software for remote assistance. Our technicians use it to connect remotely and solve different software issues and they find it very good and easy to use.

Cons

Nothing in particular although it sometimes loses the connection which may actually be caused by our internet connection.

Pros

One thing I liked most about it was how easy and simple it was to use. The software had a clean interface so I could navigate it and understand the features easily. The remote desktop worked smoothly and reliably when I connected to clients' computers. I also found the file transfer feature convenient for quickly and securely sharing files during remote sessions. Overall, the simple design and remote access features were the best parts of my experience.

Cons

Compared with other remote support tools, I found the availability of additional features somewhat limited. Remote access and support work well but features such as session recording, remote reboot and multi-monitor support are not as strong as I would like.

Pros

It is very useful for remote assistance and I find that it includes all the functions needed for this type of work.

Cons

Having many alternatives on the market, including products from much more well-known companies, is one consideration for me.

Pros

As a customer, I found the software very simple and user-friendly for remote control and support. Technicians connect to my computer when I need assistance and I have found it to be very fast and easy to use.

Cons

The website and overall design look a little outdated to me. Improving the visual appearance would be the main change I would suggest.

Pros

For me, this is a reliable, secure and flexible remote support tool with a wide range of features. It is easy to use, flexible and scalable, reliable and secure and offers many useful features at an affordable price.

Cons

A strong internet connection is important when I use it and compatibility can also be an issue with certain operating systems, devices and software. Limited integrations with other software and tools can also restrict its usefulness for some businesses.

Pros

Fast and secure connections are a big benefit for me. It uses high-performance servers and secure encryption protocols to keep connections between remote computers fast and secure, helping reduce downtime and prevent data breaches.

Cons

For technicians who need to provide remote support while away from their desks, the lack of mobile support can be limiting. I would also like built-in video conferencing because communicating with clients during remote sessions can otherwise be difficult.

Pros

The video quality when sharing my screen is very good and the connection stays consistent and works fast. For me, the price is worth it because of the connection speed and new users can install and configure it easily.

Cons

Apple Mac is not supported so it is limited to Windows users. I also find it a little pricey and we still have issues with multiple-screen workstations.

Pros

It is so easy to use that even our end users can find it, open it and provide the code to start a session. I also find the cost very reasonable.

Cons

Keeping things basic is actually one of the things I like although it means there are fewer advanced features. It helps keep the cost down and makes the software very easy for me to use.

Pros

I have been using it for a few years now and would recommend it to anyone looking for remote support or IT Service Management. Over the past 2 years, I have used the service to help many customers and usually get back to them within 30 minutes. The experience has always been very friendly and their customer service team is ready to help with IT problems. I highly recommend it.

Cons

After a connection is lost, getting reconnected can take a really long time for me. We experienced many connection problems because the application could not get full authorization from the operating system.

Pros

It is by far the most practical way to connect to a remote desktop and it offers great features for remote support.

Cons

The features and functions work quite well for me but I cannot say the same about the support side.

Pros

The ease of use for my customers is what I really like. Whenever they need help, there is no problem using this tool.

Cons

Since I don't use it very often, a cheaper subscription would work better for me.

Pros

The first time I used it years ago, I was blown away. I had no idea something like this even existed and it was so convenient to log someone in and work on our software or computer instead of going through steps over the phone.

Cons

I don't see any cons with this software.

Pros

One thing I like about this software is the number of tools users have to address different technical issues.

Cons

Compared with other remote support systems, I find this software relatively costly.

Pros

For me, the format and program were very easy to use and the whole thing felt very user-friendly.

Cons

There really wasn't anything about the program that I didn't like.

Pros

When my clients need help, I can assist them immediately which makes things much easier for me.

Cons

Being able to fit the screen to my monitor like I can with Remote Desktop would be helpful. I have to use the controls to switch between screens and scroll through them when the monitors are different sizes.

Pros

With people's computers, I have never had an issue connecting remotely.

Cons

Sometimes it kicks me out when I log off a PC although other times it works fine.

Pros

Basically, I like everything about it. The client can download and install it very easily and it just works. For me, it has been a very great product.

Cons

The main features I find missing are the ability to print to my local printer from the client PC and the ability to blank the client PC screen. Some of the information I access is confidential.

Pros

Guiding a customer into a remote session is easy and the features available make it simple for me to assist the client.

Cons

After a session ends, I would like the screen to be locked automatically.

Pros

Ease of use is a big benefit and my customers like it as well.

Cons

I honestly find nothing wrong with this product. It is a great product for me and I intend to continue using it.

Pros

Compared with other services offering the same functionality, I find it easier to use and less complicated. It is also easy to configure and use with non-IT users as guests.

Cons

Mobile device support would be useful and I sometimes experience connectivity problems. Other than that, it does what I need it to do.