FixMe.IT Reviews

Pros

The price is very cost-effective for me and the efficiency is great. It connects almost every time and once connected, the experience is excellent. Using it on other PCs is easy, training people to use it is simple and getting new PCs connected is a snap.

Cons

I would like Mac remote access although it is not essential to my business. A mobile app would also be nice but is not necessary for me. I occasionally have connections hang when connecting to a PC and sometimes it takes a while to establish the connection. Very rarely, it will not connect at all even when the software is installed.

Pros

When there is a problem with my PC, it is easy to use and can help me get the support I need.

Cons

The interface looks a bit old to me although I find it quite practical.

Pros

This product has literally changed the way I do business. I used to go onsite for every issue, big or small but now I can remote into my customers' computers and fix whatever is going on. I can see what my customer wants me to see, access the computers I need and work on them after hours. Having this has made my life so much easier.

Cons

Honestly, there is literally nothing I dislike about this product. It has everything I need and want for this type of work.

Pros

What I liked most about the software was the security and help it provided for my computer when needed.

Cons

The cost is the main issue for me. I think the program should be cheaper especially for helping fix problems and errors on my computer.

Pros

With this product, my IT support staff could view an error and fix it from a distance. I could save a screenshot of the error and show it to them or give them a live demonstration through the application so they could complete my task quickly. Otherwise, I would have had to share huge screenshots that might exceed the email limit.

Cons

I only learned about this tool after our IT support staff used it and recommended that I use it. I don't find that very supportive from a marketing perspective. It would be great if the tool were advertised more clearly to customers who need this type of solution.

Pros

Unattended client lets me access my more troublesome clients while I can leave icons on the desktops of the rest which works well for how I manage remote access.

Cons

It is limited to Windows-based machines and there is no iOS or Android Expert client that would let me manage my clients from my smartphone or tablet.

Pros

Aability to view all users by office is very useful. I can see whether they are logged in, working or idle and setup is very easy. The low bandwidth also lets me help users from my PC through a phone hotspot when needed.

Cons

Don't have any cons with the product.

Pros

Over the years, I have seen this product develop and while there are always alternatives, nothing gets my business done day to day quite like it. The file transfer feature is the best I have experienced and clients can connect easily without issues. It is easy, fairly priced and works well.

Cons

Having support for more operating systems would be helpful for us. We have to use other products because they work with Mac, Linux and Raspbian and I wish this one was available on them too.

Pros

The ease of use really stands out and I can also set it up so I can log in when users are not around.

Cons

The lack of Mac compatibility has become a bigger issue for us over time. It is becoming an increasingly important requirement and needs to be addressed soon.

Pros

With this, the client can watch what the technician is doing and it works reasonably well even on a poor rural broadband connection. I can also see from the dashboard which connections were made by team members.

Cons

Getting older or less technical users to run the client can be difficult for me especially since lockdown meant connecting with home-working users who no longer had a coworker nearby to help them. Starting a session can sometimes take 20 minutes. A simple click-and-go option for the client would be a huge improvement. The lack of Mac support is also a major limitation and forces us to use two products. Having a limit on the number of unattended clients I can store is another tough point.