Gladly Software Reviews

“Allows us to communicate with clients properly

Pros

Gladly helps my team review our communication with customers more efficiently, which makes it easier for us to have more tailored and targeted discussions.

Cons

It can feel a bit overwhelming because there are so many features. Also I feel like it would help if the UI was more customizable to make things easier to manage.

“Impressive, but there's room to grow

Pros

It has been a huge help having all the customer data in one place.

Cons

One downside is that routing calls to other places and then having them come back to Gladly can be a bit of a hassle.

“Gladly is easy to use

Pros

As someone in customer service, it is so easy to use and I'm glad it helps with customer communications too.

Cons

I have nothing to mention when it comes to cons.

“Improves workflow!!

Pros

I am very happy with the app, even though I am hoping it gets even better, but it's already made things a lot easier for me. I can see call logs, emails and notes all in one spot, which makes it so much easier for me to follow up on any request.

Cons

Sometimes it crashes and I do wish it was more integrated with my company's systems to make things run smoother.

“Great features, awesome experience

Pros

Gladly makes it pretty easy for us to work with different communication channels when talking to customers.

Cons

It can get a little slow sometimes but it usually gets fixed pretty quickly.

“Has improved our customer interactions

Pros

It has quickly become my go to tool for getting things done. I use it to organize tickets, chatting with people and making phone calls. Plus it is user-friendly and just a great tool for keeping everything in order.

Cons

Gladly is great for handling interactions through chat and phone, though I think the way it shows activity history could use some improvement.

“Works the best for me

Pros

The fact that Gladly works seamlessly with my other programs is a huge win for me. Plus it is a must-have in my office because it coordinates so many activities and the user interface is also highly easily. Time-saving features is also invaluable, being able to switch between tasks quickly has saved me and my team hours we would have otherwise spent switching between tabs or notes. So yes this is definitely one of the features I can't live without.

Cons

I do not have many complaints, but it would be nice to add some lighthearted touches to the design. It could help lift the mood for me and my coworkers, especially when we're dealing with irate customers. Plus a distinct layout would also help keep things fresh for employees during slower times.

“Visually appealing and user-friendly

Pros

I love how simple and easy it is to use. The integration of all channels like phone, SMS, chat or email is a big plus. We can quickly attend to any customer concern by just reading the previous message without having to jump between different tabs. Plus, I love the green color which is one of the reasons why Gladly's design stands out for me. Not only it is eye-catching but also easy to read.

Cons

The only issue I have noticed is that you can only open one tab at a time. If I try to open another, the whole thing crashes. Also, if you have two tabs open, the call will automatically drop after ringing twice. Oh, and it did be nice to add a picture to the taskbar since we use it a lot to assign tickets to different departments.

“Supporting customers is simpler with Gladly

Pros

Well it is great that Gladly automatically records calls and we can stop the recording whenever we need to. Also it makes it easy for us to keep track of every call and we can even listen to other calls for monitoring if needed. Super helpful!

Cons

Everything about it is great and very helpful. I honestly don't dislike anything.

“Reliable one!!!

Pros

Gladly is really great because it's one of our main connection with customers, and it makes it so easy for us to reach out to them as well.

Cons

There is just one thing I do not like and that is the ringtone whenever I get a phone call.

“One of the most trusted platforms out there

Pros

What I like most about Gladly is how it keeps a single, continuous conversation across all channels. We can see the entire conversation history with the customer in one place, no matter which channel it happened on. It helps provide more context, reduce repetition, offer faster responses and adds a personal touch for the customer.

Cons

While there may be some errors when exporting data, it really improves the platform's reporting features, making it a much more powerful tool for everyone.