Gladly Software Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Gladly Software?
Overview
Gladly software stands out as the only AI-powered customer service solution designed with a focus on people rather than tickets. The software centralizes the customer as the core priority. It consolidates all customer interactions — whether agent-led or AI-driven — across multiple channels into a continuous, lifelong conversation. This approach fosters more personalized experiences and empowers support teams to deliver exceptional service tailored to individual customer needs.
Gladly Software Pricing
The Gladly software price model offers tailored ranges specific to each business.
Gladly Software Integrations
The software supports diverse third-party integrations, including:
- Shopify
- Medallia Agent Connect
- Klaviyo
- Agyle Time
- Big Commerce
- Magento
Who Is Gladly Software For?
Gladly software supports serves customer services in various industries, including:
- E-commerce
- Retail
- Airlines
- Hospitality
Is Gladly Software Right For You?
Gladly software provides its users with an AI-oriented customer service facility designed to enhance brand-customer interactions in today's dynamic market. By centering on customers rather than tickets, it fosters personalized, seamless experiences across channels. Trusted by brands like Nordstrom and Warby Parker, Gladly boosts ROI and customer satisfaction while streamlining operations for competitive advantage.
Are you still unsure about Gladly software? Contact our team at (661) 384-7070 for expert guidance on any further queries.
Gladly Software Features
It enables effective management of customer-centric tasks. It facilitates collaboration among teammates and supports quick reminders. Also, it ensures seamless communication, task assignment, progress tracking, and proactive engagement. Overall, it aims to manage different tasks efficiently within a unified system.
See How It WorksGladly software enhances staffing efficiency by utilizing customer data to make informed decisions. It provides real-time visibility into agent activities, optimizes cross-channel staffing, and enables immediate adjustments. The feature ensures adequate coverage for incoming customer requests.
See How It WorksThis innovative AI feature simplifies customer interactions by providing engaging, conversational responses to routine queries. It frees up live agents for complex tasks. It supports the ability to integrate seamlessly with different platforms to offer multi-channel support.
See How It WorksWith real-time customer recognition, agents access a comprehensive view of customer details, including preferences, purchase history, and relationships. It enables personalized service and streamlines interactions, while enhancing efficiency and customer satisfaction with its flexible integrations.
See How It WorksGladly software offers a unified view of customer interactions across all channels. It enhances contextualization and personalization with features like AI-powered responses, conversation history, customer activity insights, and internal notes. Such timeline display tools streamline communication and improve service efficiency.
See How It Works