Gladly Software Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Gladly Software?
Overview
Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai.
Gladly Software Pricing
Gladly’s pricing is tailored to your business needs. To understand the value Gladly can deliver, request a custom quote that reflects your goals for service efficiency, personalization, and scale.
Gladly Software Integrations
Gladly seamlessly connects with a wide range of third-party tools to streamline operations and personalize every conversation. Our most popular integrations include:
- Shopify
- Medallia Agent Connect
- Klaviyo
- Agyle Time
- Big Commerce
- Magento
Schedule a demo to see how these integrations work inside the platform.
Who Uses Gladly?
Gladly is purpose-built for modern B2C brands across industries where customer loyalty and experience matter most, including:
- B2C
- Ecommerce
- Retail
- Airlines
- Hospitality
Whether your customers shop, fly, or stay with you, Gladly helps you serve them better.
Is Gladly Software Right For You?
Gladly is designed for brands that refuse to compromise. With Customer AI at its core, Gladly transforms service from a cost center into a loyalty engine—driving down operational costs while elevating every customer experience. Leading brands like Nordstrom and Warby Parker rely on Gladly to build lifelong relationships and scale support without sacrificing quality.
Want to learn more? Request a personalized demo today.
Gladly Software Features
It enables effective management of customer-centric tasks. It facilitates collaboration among teammates and supports quick reminders. Also, it ensures seamless communication, task assignment, progress tracking, and proactive engagement. Overall, it aims to manage different tasks efficiently within a unified system.
See How It WorksGladly software enhances staffing efficiency by utilizing customer data to make informed decisions. It provides real-time visibility into agent activities, optimizes cross-channel staffing, and enables immediate adjustments. The feature ensures adequate coverage for incoming customer requests.
See How It WorksThis innovative AI feature simplifies customer interactions by providing engaging, conversational responses to routine queries. It frees up live agents for complex tasks. It supports the ability to integrate seamlessly with different platforms to offer multi-channel support.
See How It WorksWith real-time customer recognition, agents access a comprehensive view of customer details, including preferences, purchase history, and relationships. It enables personalized service and streamlines interactions, while enhancing efficiency and customer satisfaction with its flexible integrations.
See How It WorksGladly software offers a unified view of customer interactions across all channels. It enhances contextualization and personalization with features like AI-powered responses, conversation history, customer activity insights, and internal notes. Such timeline display tools streamline communication and improve service efficiency.
See How It Works