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Gladly software empowers B2C companies to prioritize meaningful, ongoing conversations with customers. While users seek improved logout controls to manage remote team adherence, the software unifies all interactions for easier tracking. Gladly software enables seamless engagement across channels, enhancing agent empowerment and fostering customer loyalty through positive experiences.

Gladly Software Specifications

Ticket Management

Live Chat

Omnichannel Support

CRM Integration

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What Is Gladly Software?

Overview

Gladly software stands out as the only AI-powered customer service solution designed with a focus on people rather than tickets. The software centralizes the customer as the core priority. It consolidates all customer interactions — whether agent-led or AI-driven — across multiple channels into a continuous, lifelong conversation. This approach fosters more personalized experiences and empowers support teams to deliver exceptional service tailored to individual customer needs.

Gladly Software Pricing

The Gladly software price model offers tailored ranges specific to each business.

Get a detailed Gladly software cost estimate to make a suitable decision for your organization.

Gladly Software Integrations     

The software supports diverse third-party integrations, including:

  • Shopify
  • Medallia Agent Connect
  • Klaviyo
  • Agyle Time
  • Big Commerce
  • Magento
Schedule a free Gladly software demo to learn more about its integration tools.

Who Is Gladly Software For?

Gladly software supports serves customer services in various industries, including:        

  • E-commerce
  • Retail
  • Airlines
  • Hospitality

Is Gladly Software Right For You?

Gladly software provides its users with an AI-oriented customer service facility designed to enhance brand-customer interactions in today's dynamic market. By centering on customers rather than tickets, it fosters personalized, seamless experiences across channels. Trusted by brands like Nordstrom and Warby Parker, Gladly boosts ROI and customer satisfaction while streamlining operations for competitive advantage.

Are you still unsure about Gladly software? Contact our team at (661) 384-7070 for expert guidance on any further queries.

Gladly Software Features

It enables effective management of customer-centric tasks. It facilitates collaboration among teammates and supports quick reminders. Also, it ensures seamless communication, task assignment, progress tracking, and proactive engagement. Overall, it aims to manage different tasks efficiently within a unified system.

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Gladly software enhances staffing efficiency by utilizing customer data to make informed decisions. It provides real-time visibility into agent activities, optimizes cross-channel staffing, and enables immediate adjustments. The feature ensures adequate coverage for incoming customer requests.

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This innovative AI feature simplifies customer interactions by providing engaging, conversational responses to routine queries. It frees up live agents for complex tasks. It supports the ability to integrate seamlessly with different platforms to offer multi-channel support.

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With real-time customer recognition, agents access a comprehensive view of customer details, including preferences, purchase history, and relationships. It enables personalized service and streamlines interactions, while enhancing efficiency and customer satisfaction with its flexible integrations.

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Gladly software offers a unified view of customer interactions across all channels. It enhances contextualization and personalization with features like AI-powered responses, conversation history, customer activity insights, and internal notes. Such timeline display tools streamline communication and improve service efficiency.

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Pros and Cons of Gladly Software

Pros

  • Offers centralized communication
  • Automated features significantly enhance productivity
  • User-friendly interface
  • Streamlines customer conversations through AI functionality

Cons

  • Occasional low response times, according to some users
  • The process of viewing and handling attachments can be cumbersome

Gladly Software Reviews

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Frequently Asked Questions

Gladly software offers various support options, including email/help desk, chat, a forum, and a knowledge base.