Gladly Software

Gladly Software

Claimed

Claimed

Last Updated Sep 10, 2025

Overview

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. 

Overall Rating

Based on 11 users reviews

4.6

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

What Is Gladly Software?

Overview

Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai. 

Gladly Software Pricing

Gladly’s pricing is tailored to your business needs. To understand the value Gladly can deliver, request a custom quote that reflects your goals for service efficiency, personalization, and scale.

Gladly Software Integrations     

Gladly seamlessly connects with a wide range of third-party tools to streamline operations and personalize every conversation. Our most popular integrations include:

  • Shopify
  • Medallia Agent Connect
  • Klaviyo
  • Agyle Time
  • Big Commerce
  • Magento
Schedule a demo to see how these integrations work inside the platform.

Who Uses Gladly?

Gladly is purpose-built for modern B2C brands across industries where customer loyalty and experience matter most, including:

  • B2C
  • Ecommerce
  • Retail
  • Airlines
  • Hospitality

Whether your customers shop, fly, or stay with you, Gladly helps you serve them better.

Is Gladly Software Right For You?

Gladly is designed for brands that refuse to compromise. With Customer AI at its core, Gladly transforms service from a cost center into a loyalty engine—driving down operational costs while elevating every customer experience. Leading brands like Nordstrom and Warby Parker rely on Gladly to build lifelong relationships and scale support without sacrificing quality.

Call us at  (661) 384-7070 for a quick overview and expert advice.

Pros And Cons of Gladly Software

Pros

  • Offers centralized communication

  • Automated features significantly enhance productivity

  • User-friendly interface

  • Streamlines customer conversations through AI functionality

Cons

  • Occasional low response times, according to some users

  • The process of viewing and handling attachments can be cumbersome

Frequently Asked Questions

Gladly software offers various support options, including email/help desk, chat, a forum, and a knowledge base.

Gladly software serves a range of industries, including retail, e-commerce, airlines, and hospitality.

The Gladly software cost structure is customizable for each business. Request a tailored estimate of Gladly software price for your company.

The software has diverse third-party integrations, such as Shopify, Medallia Agent Connect, Klaviyo, Agyle Time, Big Commerce, and Magento.

Gladly software offers a mobile app for iOS and Android devices.

Gladly software supports English.

Yes, Gladly software provides API access.