Last Updated
Overview
Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right.
Gladly Software Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
Gladly Software Features
Task Management
It enables effective management of customer-centric tasks. It facilitates collaboration among teammates and supports quick reminders. Also, it ensures seamless communication, task assignment, progress tracking, and proactive engagement. Overall, it aims to manage different tasks efficiently within a unified system.
Workforce Management
Gladly software enhances staffing efficiency by utilizing customer data to make informed decisions. It provides real-time visibility into agent activities, optimizes cross-channel staffing, and enables immediate adjustments. The feature ensures adequate coverage for incoming customer requests.
Answer Threads
This innovative AI feature simplifies customer interactions by providing engaging, conversational responses to routine queries. It frees up live agents for complex tasks. It supports the ability to integrate seamlessly with different platforms to offer multi-channel support.
Customer Profile
With real-time customer recognition, agents access a comprehensive view of customer details, including preferences, purchase history, and relationships. It enables personalized service and streamlines interactions, while enhancing efficiency and customer satisfaction with its flexible integrations.
Conversation Timeline
Gladly software offers a unified view of customer interactions across all channels. It enhances contextualization and personalization with features like AI-powered responses, conversation history, customer activity insights, and internal notes. Such timeline display tools streamline communication and improve service efficiency.
Pros And Cons of Gladly Software
Pros
Offers centralized communication
Automated features significantly enhance productivity
User-friendly interface
Streamlines customer conversations through AI functionality
Cons
Occasional low response times, according to some users
The process of viewing and handling attachments can be cumbersome
Gladly Software Reviews
Total 11 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars36%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Haocheng
Education, 500+ employees
Less than a year
“Allows us to communicate with clients properly”
Pros
Gladly helps my team review our communication with customers more efficiently, which makes it easier for us to have more tailored and targeted discussions.
Cons
It can feel a bit overwhelming because there are so many features. Also I feel like it would help if the UI was more customizable to make things easier to manage.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
7
Ayishatu
Healthcare, 11-50 employees
Less than a year
“Impressive, but there's room to grow”
Pros
It has been a huge help having all the customer data in one place.
Cons
One downside is that routing calls to other places and then having them come back to Gladly can be a bit of a hassle.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Jenelyn
Customer Service, 500+ employees
More than a year
“Gladly is easy to use”
Pros
As someone in customer service, it is so easy to use and I'm glad it helps with customer communications too.
Cons
I have nothing to mention when it comes to cons.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does Gladly software offer?
Gladly software offers various support options, including email/help desk, chat, a forum, and a knowledge base.
Who are the typical users of Gladly software?
Gladly software serves a range of industries, including retail, e-commerce, airlines, and hospitality.
What types of pricing plans does Gladly software offer?
The Gladly software cost structure is customizable for each business. Request a tailored estimate of Gladly software price for your company.
What other apps does Gladly software integrate with?
The software has diverse third-party integrations, such as Shopify, Medallia Agent Connect, Klaviyo, Agyle Time, Big Commerce, and Magento.
Does Gladly software offer a mobile app?
Gladly software offers a mobile app for iOS and Android devices.
What language does Gladly software support?
Gladly software supports English.
Does Gladly software offer an API?
Yes, Gladly software provides API access.