Grade.us Reviews

“Outdated dashboard and surprise fees”

Pros

Pricing was fairly reasonable, the APIs were solid enough and they covered a good range of review sites.

Cons

The dashboard feels outdated, their Zapier integration is limited and there's no support for the API. On top of that, they can double your license fees without warning and roll out new terms without notifying you.

“Outstanding customer service”

Pros

Using it as a white-label review and reputation platform has been a very positive experience. The customer support team is outstanding and was incredibly patient while I was getting familiar with the system and dashboard. The dashboard itself is user-friendly and the reporting feature is clear, precise and useful. It's a solid tool to offer to clients and entering review requests is quick and efficient.

Cons

It has recently increased its pricing. In my view, it sits on the higher end of the price range for white-label review and reputation platforms. It also doesn't seem to offer the ability to request customer surveys which feels like a missing feature. That's something I expect will become more important over time so hopefully they add it in the future.

“Constant breakages and weak support”

Pros

Having Facebook and Google reviews pulled into one place, with the ability to reply to them from a single dashboard, is the one part that works well.

Cons

The platform doesn't support deep linking for native mobile apps which is a big limitation. On top of that, it keeps breaking far too often, leading to frustrated clients and email support hasn't been helpful when issues come up.

“Brings in reviews consistently”

Pros

Everything about it does exactly what I need. Even as someone who isn't very tech-savvy, I can use it without any trouble and it helps me bring in reviews consistently with very little effort.

Cons

The customization options aren't quite as flexible as I'd prefer but it's still an amazing product that I honestly can't do without.

“Helpful support and clear guidance”

Pros

Right from the start, the customer service was excellent. The rep gave me a quick training session and clearly explained what works best in the market which was really helpful. They also took the time to walk me through the software's capabilities in more detail so I had a much better understanding of what it can do.

Cons

Pricing has gone up several times over the past year.

“Unexpected price hike”

Pros

I was on this software for more than two years and during that time it worked really well.

Cons

After those two years, they suddenly doubled the price of my plan without any notice.

“Fairly priced”

Pros

Compared with other tools on the market, the pricing is really good. It works very well and they've continued adding new features which is always nice to see in a product that keeps improving.

Cons

There really isn't anything negative to point out. It did exactly what we needed it to do so it's definitely worth checking out and comparing with other options to see if it's the right fit for you.

“Ideal for a small company”

Pros

Getting started with it is very simple. It lets you decide which review sites you want to highlight and choose exactly who receives the invitation which is really useful. For a small company, it works especially well.

Cons

It's not a highly advanced platform but it does what it's supposed to do for a fair monthly price. I don't use it very often though I also haven't heard about any problems with it.

“Best value for the price”

Pros

After comparing a lot of review management platforms, it has easily been the best option for the price. We white-label it and resell it to our clients and it gives us every feature we were looking for without the higher cost of other tools. The platform is also user-friendly so it's not difficult to work with day to day.

Cons

There really aren't any major problems for me. Once in a while, it takes a bit of searching to find a specific function but most of the time I'm able to figure it out without much trouble.

“Effective and well-structured platform”

Pros

I like how simply it helps generate reviews on the sites businesses actually need to focus on. For agencies, it also creates a practical service to offer clients and adds another revenue stream. The platform itself is clean, simple, effective and very user-friendly. It stays out of the way where it should, while still offering enough customization to keep everything on brand. On top of that, the support and training are excellent. I genuinely love both the software and what it allows us to offer.

Cons

If I could change one thing, sure, I'd make it free but that applies to pretty much everything. Beyond that, I honestly don't have many complaints. The one real issue for my market is that Zillow reviews are not tracked properly which is a pretty big problem since I work mostly with real estate agents. That said, it may be something outside of their control but it still affects my use case.

“Free trial available”

Pros

It's a useful platform for reviewing your marketing and there's a free trial so you can test it out first.

Cons

It could use a few more features but even as it is now, it still works fine.

“Useful CRM integrations”

Pros

Having everything in one dashboard has been a big win for me. The platform scans how a business shows up online and also cleans up business listings which ended up being valuable bonuses I wasn't even expecting. It has definitely helped me bring in new reviews for local clients which boosts their online reputation and helps them show up better on Google Maps and in nearby searches. It also connects with a wide range of retail and medical CRMs which is a huge plus. On top of that, SMS and MMS options are available too if your plan includes them.

Cons

Every once in a while and only rarely, it would stop working for me. That may have been user error on my side but I really want something that can just run on its own without needing attention. The good news is the customer support team has been excellent and whenever something came up, they fixed it quickly and were always friendly about it.

“Responsive support staff”

Pros

Once I got used to how it works, the platform became pretty simple to use. The customer support team also responds much faster now which has made the overall experience a lot better.

Cons

There's definitely a lot to learn at first but I'm slowly getting the hang of it.

“Packed with useful features”

Pros

It worked really well for me and I used it for more than a year. Getting everything set up was simple and using it day to day was simple too.

Cons

The price is a bit on the expensive side. That said, it includes all the extra features and capabilities that a lot of other services don't offer so I still felt it was worth paying for.

“More real reviews for clients”

Pros

Running a marketing company, this gives us a solid way to help our customers generate more genuine reviews.

Cons

It does feel a little expensive when you look at how many features are included.

“Valuable service for clients”

Pros

It helps me provide a really valuable service to my clients.

Cons

They could respond faster to billing questions.

“Well laid out”

Pros

The platform has a really clean layout and feels very user-friendly. It's hands down the best option for my clients.

Cons

I'd love to see the software offer more ways to market reviews beyond just Facebook and Twitter.

“Review invites are effective”

Pros

Clients have no trouble using it and the platform actually does what it's supposed to do. When you send out the review invites, the reviews really do come in.

Cons

Honestly, there's not much to complain about. They've continued making updates and improvements that help the functionality even more.

“Perfect fit for reputation goals”

Pros

This platform gives us exactly what we need to achieve our online reputation goals.

Cons

We haven't run into anything we dislike or feel needs improvement.

“Dependable customer service”

Pros

After testing several review management platforms, we ended up staying with it because the customer service has been reliable and the software is simple to use. It helps businesses collect more positive reviews while reducing the impact of negative ones. Setting up profiles is fast and there's plenty of room to customize them. It's also useful that each account can have its own profile and permission settings. Another feature I appreciate is the option to send automated reports to specific email addresses.

Cons

What could be better is how they communicate platform updates and changes. At times, a feature gets added or moved within the admin area without much notice so you end up having to look around to figure out where it went.