Grade.us Reviews

“Helps keep customers satisfied”

Pros

This software helps keep customers satisfied and makes review management much more organized.

Cons

I really don't see any downside to this software because it's very useful for handling reviews. I even recommend that all of my partners use it.

“Would recommend it”

Pros

It's a truly essential piece of software and honestly feels one of a kind. It helps businesses as well as the general public efficiently analyze customer or target-audience feedback on a given post, making it much easier to reach a reliable decision.

Cons

I haven't noticed any real downsides with this software. Because of that, I would absolutely recommend it to anyone.

“Effective review management”

Pros

It is a recommended software because it helps manage reviews more effectively. It is also easy to access and not very expensive.

Cons

Can't think of any downsides.

“Great for reputation management”

Pros

Very effective for reputation management. The platform helps businesses handle reviews through a white-label solution built for digital agencies and it also delivers real results for clients.

Cons

I have not run into any drawbacks and I would definitely recommend it to others.

“Top marketing and management platform”

Pros

It's one of the best marketing and management platforms for agencies, marketers and SEO specialists who want to automate collecting more positive online reviews and help businesses build a stronger presence.

Cons

It's a really strong marketing and management product overall and I'd definitely recommend it. I haven't had any issues with it.

“Feels professional”

Pros

Everything about it feels very professional and it's simple as well as flexible to use when creating content. I'd definitely recommend it.

Cons

It did not give me any trouble at all.

“Powerful tool for client promotion”

Pros

This is an incredibly powerful piece of software. It has made it much easier for us to promote our services as well as those of our clients through the platform.

Cons

No issues. It's a flawless solution in my view. I would definitely recommend it.

“Awesome client management platform”

Pros

It's a really strong platform for customer experience and client management. A very good piece of software that helps you grow quickly and is simple to use.

Cons

It works well for me overall.

“Impressive branding management product”

Pros

It is an impressive branding management product and it performs very well when it comes to helping businesses with practical solutions. The platform also offers strong community management tools which makes it even more useful for companies looking to manage their presence effectively.

Cons

It's a very solid and flexible product overall and honestly I haven't run into any problems with it.

“Fantastic revenue-boosting platform”

Pros

This is a really solid platform that businesses can use without much hassle to help generate revenue. That's definitely one of its best features.

Cons

I haven't run into many issues with it although the platform does occasionally slow down or lag at times.

“Broken review links and poor support”

Pros

At first, the platform was simple to work with. Lately though, review requests often don't appear properly when sent by text to mobile phones. On top of that, Grade.us no longer has phone support and the support team is slow to reply and doesn't really address the actual issue. Messages get passed from one agent to another and sometimes my questions are left unanswered for days.

Cons

A big problem is the mobile review requests. Sometimes the links never show up on customers' phones at all and other times the links appear but just open a static URL when clicked. That makes the whole review request feature pretty pointless if it doesn't function correctly. When I reached out to support about it, they kept bringing up Facebook even though the issue had nothing to do with Facebook.

“Amazing whitelabel options”

Pros

The whitelabel options have been a big win for me and the platform is very simple to use. On top of that, the pricing feels really reasonable for what it offers.

Cons

I'd still love to see stronger integration options. It already shares reviews to Facebook and Twitter but adding LinkedIn and Instagram would make it even better. I also wish the texting feature were a bit more user-friendly.

“Pulls reviews from different sites”

Pros

it pulls together reviews from a wide range of rating sites into a single place.

Cons

The only thing I wish it had is a free plan since there isn't one available. That said, it's such a valuable tool that I'm still happy to pay for it.

“Incredible review funnel page”

Pros

The review funnel page with shareable links is outstanding and it's better than any other option I've come across.

Cons

I'm genuinely satisfied with the tools as they stand and a lot of the frustrations I dealt with before have been addressed in later updates.

“Pricing makes sense”

Pros

After comparing it with a bunch of other platforms, the pricing feels well thought out. It's not the lowest-cost option but it's set at a level where my agency can still make a healthy profit without charging clients unreasonable fees. On top of that, the agency-focused tools are genuinely useful for building out a reputation marketing business. They also offer a ton of free, really valuable content that helps a lot. Support has been another big plus. They have live chat which is something I consider essential for most software I use in my business. I've reached out a few times and even though I'm not a customer yet, the responses were fast and the team was very friendly.

Cons

A few parts do require a little digging before everything clicks so there's a small learning curve in places. That said, the documentation is strong enough to cover those gaps. At this point, I honestly haven't come across anything I truly dislike but if that changes later, I'd update my thoughts.

“Solid infrastructure”

Pros

The platform is built on a solid infrastructure and the uptime has been consistently strong. It delivers on what it promises and works the way it's supposed to.

Cons

The pricing is on the high side, especially once exchange rates come into play. Support is only available during head office business hours which isn't very convenient for users in other parts of the world. It's also somewhat rigid when it comes to configuration which makes white-labeling more difficult compared with some other options I've reviewed.

“Friendly features”

Pros

Right away, it was clear this platform has a lot of user-friendly features that help get the job done when the goal is to generate and publish positive online reviews. The customer support has been consistently excellent which makes a big difference. The pricing is also set up well for agencies, leaving room to make a solid profit without needing a huge amount of ongoing effort. Having worked with other products before, this one feels like it was built by a team that genuinely cares about doing things the right way.

Cons

The learning curve felt a bit steeper than I expected. The dashboard isn't instantly obvious so it takes some memorization to remember where things are and what each tab does. The product definitely works but you do have to put in some effort to get comfortable with the layout.

“Quick setup and handy plugin”

Pros

Getting started was fast, the setup was simple and having a plugin makes the product even more convenient to use.

Cons

I honestly haven't run into any downsides with this product.

“Extremely flexible”

Pros

The campaign customization is one of the best parts of using it. It gives plenty of flexibility to tailor things the way I want.

Cons

Account setup could use more support, especially when managing a lot of locations. It would help a lot to build one setup and duplicate it across the others instead of copying and pasting everything manually. Extra guidance with the design and image-upload part of the setup would have been useful too.

“Covers the basics well”

Pros

It does exactly what we need for our clients and covers the key things we were looking for. The platform is fairly simple to use and the white-labeling option is a big plus.

Cons

If you handle the white labeling on your own, you need a bit of experience to set it up properly. That said, it was still pretty simple for our technical guy.