Last Updated
Overview
Grasshopper offers a cloud-based virtual phone system that helps small businesses and entrepreneurs manage calls, texts, and voicemails efficiently. Despite occasional call quality issues reported by some users, its easy setup, dedicated business numbers, and auto-attendant features make it a reliable choice for professional communication.
Grasshopper Specifications
- CRM Integration
- Analytics and Reporting
- Call Center Management
- Phone support
Grasshopper Features
Extra Numbers And Extensions
Grasshopper allows businesses to scale smoothly by adding new numbers and extensions without replacing existing systems. The platform helps teams manage growing communication needs, supporting efficient call distribution as companies expand and ensuring every department or staff member remains reachable.
Virtual Receptionist
The software provides a virtual receptionist that professionally answers and routes incoming calls, helping small businesses create a polished customer experience. It reduces manual workload, supports consistent call handling, and ensures callers receive timely guidance even when staff members are unavailable.
Call Blasting
Grasshopper offers call blasting capabilities that ring multiple phones simultaneously, improving response times for customer inquiries. The platform increases availability during busy periods, minimizes missed calls, and ensures the next available team member can quickly connect with callers who need immediate assistance.
Digital Listings Management
The platform helps businesses maintain accurate and consistent information across major online directories. Grasshopper updates essential details like operating hours, contact numbers, and physical locations, strengthening online visibility and reducing confusion for customers searching for reliable and up-to-date business data.
Voice Studio
Grasshopper includes a professional voice studio service that creates high quality, custom recorded greetings for business phone systems. The feature enhances brand presentation, improves caller impressions, and ensures every interaction begins with a clear, polished introduction that reflects the company’s professionalism.
Pros And Cons of Grasshopper
Pros
Professional business phone number without extra hardware
Voicemail transcription saves time on messages
Multiple numbers and extensions support business growth
Cons
Customer support response times may vary
Copy-pasting often does not work properly in chat feature
Grasshopper Reviews
Total 70 reviews
3.5
All reviews are from verified customers
Rating Distribution
5
Stars39%
4
Stars26%
3
Stars9%
2
Stars6%
1
Stars21%
Share your experience
Milena C.
Construction, N/A employees
Less than 6 months
“affordable but missing features”
Pros
Getting started with it is very easy and the setup process doesn't take much effort at all. It's also much more affordable than a lot of other business phone services out there.
Cons
Quite a few useful features are still absent which would make the platform more beneficial overall. It does offer automatic texts for missed calls but the character limit is so restrictive that you can barely include much in the message.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
6
Functionality
4
Francisco R.
Transportation/Trucking/Railroad, N/A employees
Less than 6 months
“terrible support and data misuse”
Pros
This has been the worst service I've dealt with and it doesn't even deserve one star. The customer service is awful and there's also improper use of your personal data.
Cons
Customer service and support are among the worst and the way they treat users is terrible. Paying for something you can't even use makes the whole experience even more frustrating.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Anonymous
Sports, N/A employees
Less than a year
“weak features”
Pros
Service felt very limited and below par which is why we chose to move over to QUO. QUO offers a much better app, more settings and options and uses AI instead of voicemail to manage calls after business hours.
Cons
The service was too basic and not up to standard so we ended up switching to QUO. Their app is far better, they provide more settings and options and they use AI rather than voicemail to handle calls outside business hours.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
1
Frequently Asked Questions
Does Grasshopper have a mobile app?
Yes, Grasshopper offers a dedicated mobile app for both iOS and Android.
What language does Grasshopper support?
Grasshopper software primarily supports English.
What other apps does Grasshopper integrate with?
Grasshopper integrates with Skype for Business and Google Voice.
What types of pricing plans does Grasshopper offer?
Grasshopper price starts at $18/month with the True Solo plan, followed by the Solo Plus plan at $32/month, and the Small Business plan at $70/month, offering scalable options to suit different business sizes and communication needs. Get a detailed Grasshopper cost breakdown to make an informed decision.
Does Grasshopper offer an API?
Information about an API is currently unspecified by the vendor.
What level of support does Grasshopper offer?
Grasshopper offers support via a knowledge base, free training, community forums, and an online contact form.
Who are the typical users of Grasshopper?
Grasshopper features are used by solopreneurs, small business owners, consultants, marketing agencies, eCommerce sellers, and service-based professionals seeking professional business communication.