“affordable but missing features”

Pros

Getting started with it is very easy and the setup process doesn't take much effort at all. It's also much more affordable than a lot of other business phone services out there.

Cons

Quite a few useful features are still absent which would make the platform more beneficial overall. It does offer automatic texts for missed calls but the character limit is so restrictive that you can barely include much in the message.

“terrible support and data misuse”

Pros

This has been the worst service I've dealt with and it doesn't even deserve one star. The customer service is awful and there's also improper use of your personal data.

Cons

Customer service and support are among the worst and the way they treat users is terrible. Paying for something you can't even use makes the whole experience even more frustrating.

“weak features”

Pros

Service felt very limited and below par which is why we chose to move over to QUO. QUO offers a much better app, more settings and options and uses AI instead of voicemail to manage calls after business hours.

Cons

The service was too basic and not up to standard so we ended up switching to QUO. Their app is far better, they provide more settings and options and they use AI rather than voicemail to handle calls outside business hours.

“wrong number sharing issue”

Pros

I assumed the price meant I was paying for a reliable, quality service but that turned out not to be the case. I definitely should not be getting calls from other businesses.

Cons

My phone number ended up being used by other business owners and when I canceled the annual subscription, there was no refund.

“fast call routing benefits”

Pros

This tool is quick and it keeps things moving efficiently. Calls are forwarded straight to my phone number which helps me pick them up right away.

Cons

After setting up a new extension, it started receiving calls meant for other extensions and that ended up disrupting their daily workflow.

“helpful call handling assistant”

Pros

Once you get familiar with it, it's very user-friendly and almost works like having a secretary or answering service. I also really appreciate not having to rush to the phone every single time.

Cons

At first, setting up the extensions was a bit confusing. The desktop login and figuring out how to forward calls also took some trial and error because there's a small learning curve.

“Reliable business calling anywhere”

Pros

Running business calls and messages from anywhere has been really convenient with this service. Getting everything set up was easy and having a dedicated business number without needing any extra hardware is a big plus. It helps keep all communication professional and well organized, whether I'm at the office or out and about. Call quality has been dependable too which has made day-to-day use even better.

Cons

Okay so, my only real complaint is with a few minor interface details. The app icon and overall look feel a little outdated and I'd prefer a more modern, polished design. It doesn't get in the way of how the app works but visually it could definitely be cleaner. Aside from that, I haven't run into any actual performance problems.

“reliable call routing”

Pros

It's been an excellent match for our construction and home improvement company. For EmberBuild, having a dedicated business number and call routing gives us a much more professional presence and it helps ensure we don't miss client calls while we're out on job sites. The voicemail-to-email feature has been particularly useful for keeping track of project inquiries and following up on scheduling faster.

Cons

The only downside was a slight learning curve when setting up custom greetings and voicemail flows. After everything is configured, it works very well but a more visual setup option would make the process even better.

“Hours wasted and still unresolved”

Pros

The support team is courteous, the hold times are reasonable and the representatives genuinely seem to want to help.

Cons

Even after about six calls and over six hours spent on the phone altogether, the issue still was not resolved. After more than a week of trying, I ended up having to cancel.

“great tool”

Pros

A big plus is how well it cuts down spam from the website phone number. Most of the calls I get are robocalls and since about 95% of them aren't even local, they usually just hang up and move on.

Cons

My only real complaint is that the basic plan comes with just one extension. If it included more than that, it would feel a lot more worth it for the price.

“mobile-friendly platform”

Pros

Using this on my cell phone has been a big plus. I definitely don't want to carry two phones around so having everything in one place is really convenient. I can also send text messages from my computer which saves time and it's helpful to grab screenshots and move them straight into my client files for the COA.

Cons

Web interface really needs work. It feels pretty dull and I wish the design were cleaner and more polished. Another frustrating issue is with incoming calls, when I answer, it can take 20 to 30 seconds for my phone to fully pick up and take over the call.

“reliable app that delivers”

Pros

After using it for the past 2 years, I can honestly say it's been amazing. The app is really simple to navigate and unlike a lot of others, it actually does what it's supposed to do.

Cons

It does cost a little more than some alternatives but the option to pay yearly definitely helps. Aside from that, I really haven't run into any problems.

“Months of texting red tape”

Pros

One thing that did work well was being able to send texts, reach different employees through their extensions and use the visual voicemail feature.

Cons

The biggest frustration was losing texting because of Federal Communications Commission anti-spam requirements tied to 7-digit phone numbers. There was so much red tape involved and it ended up taking months of website changes before we could get texting working again.

“worse app”

Pros

Things were actually fine up until a couple of months ago and before that I really didn't have any problems with it.

Cons

Over the last couple of months, they've made the app much worse while also raising the price. Now I have to log in with my email every single time I want to check who called me which was never required before and it's extremely inconvenient. At this point I'm going to have to find another provider. On top of that, the texting feature has never worked.

“false advertising”

Pros

Honestly, there's nothing positive I can point to here. The product was falsely advertised since it doesn't actually support bulk texting and contacts have to be uploaded one by one. On top of that, customer service was awful.

Cons

Pretty much everything about this was disappointing. They refused to issue a refund, the software is hard to use and it doesn't even provide basic instructions to get started. The biggest letdown is that bulk texting isn't available at all.

“texting outage with no refund”

Pros

Customer service was decent at first, right up until we tried to cancel after losing the ability to send text messages.

Cons

Stay away from this company. They rolled out a company-wide SMS registration process and during that time we couldn't send any text messages at all. I spent hours with support and nothing was ever fixed. Their response was that it was beyond their control and that we just had to wait for approval. After about a month of waiting, I ended up moving my number to another provider. Then when I tried to cancel, they told me refunds weren't available. We were stuck paying for the full year even though a key part of the package, texting, wasn't working.

“affordable with superb voice quality”

Pros

The pricing is very budget-friendly and the voice quality has been excellent.

Cons

It would be better with chat support and right now it's only available in the USA and Canada.

“Multiple patient threads work perfectly”

Pros

Being able to text several patients at once and keep multiple conversations going at the same time has been really helpful. It's also nice that voicemail lines can be separated which keeps communication much more organized.

Cons

One thing that's missing is the option to create text message templates to send out.

“all-in-one calling convenience”

Pros

Using this platform feels very easy and I really appreciate having everything in one place, not just text messaging but also the ability to receive audio calls and voicemails. It also helps a lot that you can set up multiple users and lines without much hassle.

Cons

From time to time, there were technical issues where the software would fail to connect. It seemed to happen most often when two users were trying to use it at the same time.

“Quick extension setup”

Pros

Getting new extensions configured with this was really easy which I appreciated a lot.

Cons

At times, recording messages was a bit frustrating because the first one or two words would get clipped when played back.