HappyFox Reviews

“Decent ticketing system, poor KB user interface

Pros

The support ticketing system works really well, and the system functions as expected.

Cons

The Knowledge Base editor is frustrating as compared to Zendesk. You have to publish an article before you can preview it, and saving a page exits you from the one you're working on. Unlike Zendesk, where you can easily switch between viewing and editing a page, saving and previewing on the fly, this system forces you out of the page for those actions. The KB interface is not user-friendly.

“User-friendly solution for faster communication

Pros

HappyFox has made ticketing reliable, providing incredible and quick support that is always accessible.

Cons

it does a great job of keeping customer conversations going and maintaining consistency.

“Happyfox is a efficient app

Pros

It helps manage customer support tickets efficiently, ensuring timely resolution and preventing issues from falling through the cracks. The software automates repetitive tasks and allows for custom workflows, reducing manual work and improving overall efficiency.

Cons

There's a bit of a learning curve for users who aren't familiar with ticketing systems or customer support software. Pricing can also be a factor for small or startup businesses since it's based on the number of agents or users.

“Ideal for ticketing systems

Pros

HappyFox has been a game-changer for us. Task management became much easier after installation, and we can effectively manage and resolve client requests. The user interface is great and customer support was excellent during installation and troubleshooting.

Cons

I don't have much to point out here but I would suggest adding insights on ticket performance, such as how many tickets were closed within a specific time and who was the most effective performer. This would help improve team performance.

“Loved the customisation features

Pros

The best thing about HappyFox help desk is how easy it is to customize. You can personalize the help desk homepage and customize options and dropdown menus for users when submitting a ticket.

Cons

It would be great to have an alerts button for recent tickets that I've been tagged on. Currently, there's no notifications tab to see all tickets with recent activity related to me.

“Such an easy and budget friendly app

Pros

We switched to HappyFox from another product and it gave us everything we needed at half the cost.

Cons

There were a few UI controls we wanted but didn't want to pay extra for, but it's a small sacrifice for the savings we're getting.

“good ticketing solution

Pros

The software is affordable and user-friendly. I like it�

Cons

There are fewer integrations available such as the inability to link asset management to the system.

“It's amazing

Pros

Customer service was excellent during setup and it's easy to make changes. Most importantly, it's simple for our end-users to navigate.

Cons

We haven't experienced any cons yet; our experience has been great so far.

“A better way to handle product issues

Pros

It's easy to learn and raising tickets doesn't involve complex steps. Email notifications are very helpful when managing SLAs.

Cons

I like the product and how it works.

“HappyFox helped us scale quickly!

Pros

The ease of use, scalability, price, support, and integrations are all great, and the tools make sense.

Cons

There's nothing I dislike about Happy fox.

“Simple yet effective

Pros

It's a straightforward platform that is easy to use, and administration is simple.

Cons

It's somewhat limited in features, but not by much.

“Excellent tool with great support

Pros

I've had a great experience with HappyFox team members since starting the free trial. We are now signing a contract because we were so impressed. The service has been excellent and the platform offers a lot of features that can grow with us.

Cons

It's a bit challenging to set up if you're not in IT or engineering, but the support team helped me, and I'll have access to support as we add more features.

“Fully customizable to suit every need

Pros

It's highly adaptable. We could add the fields we needed, incorporate branding, and use canned responses. It also supports tickets created through phone, email and social media.

Cons

Setting it up was difficult, but the team was really helpful.

“Stylish and user-friendly design

Pros

The look and feel were excellent, the trial onboarding was professionally handled and the customer service was the best I've experienced.

Cons

The trial version was slow, which may have been due to the servers the trials were running on, but it was noticeable and caused some frustration.