icon-search
HappyFox

HappyFox

Last Updated Jan 28, 2025

Overview

HappyFox Help Desk is a versatile ticket management software that consolidates customer inquiries from multiple channels. With a user-friendly interface and automation features, it serves over 12,000 companies worldwide. Although some users find setup challenging, the support team provides effective assistance for a smooth onboarding experience.

Overall Rating

Based on 14 users reviews

4.7

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

What Is HappyFox?

Overview

HappyFox software is a cloud-based customer relationship management solution that offers help desk and ticketing services to various industries, including software, education, travel, media, energy, and retail. It prioritizes and organizes tickets according to set criteria, ensuring relevant management. Customizable email templates assist in handling repetitive queries, while each ticket maintains a log of actions taken for team transparency.

HappyFox Pricing

The HappyFox pricing model comprises two tiers that offer unique plans, including:

Agent-Based Pricing

  • Basic: $14/agent/month
  • Team: $69/agent/month
  • Pro: $119/agent/month
  • Enterprise PRO: Custom Quote

Un-Limited Agents

  • Growth: $1,999/month
  • Scale: $ 3,999/month
  • Scale Plus: $5,999/month
  • Ultimate: Custom Quote
Get a detailed HappyFox cost estimate to make a valuable decision for your business.

Disclaimer: The pricing is subject to change.

HappyFox Integrations

The software's diverse third-party integrations include:  

Schedule a free HappyFox demo to learn more about its integration tools.

Who Is HappyFox For?                            

HappyFox software serves various industries and sectors, including:

  • Education
  • IT services
  • Non-Profit organizations
  • Airlines
  • Retail
  • Telecom
  • Healthcare
  • Real Estate
  • Travel
  • Government

Is HappyFox Right For You?

HappyFox Help Desk is a valuable choice for enterprises owing to its omnichannel ticketing, customizable workflows, and powerful automation tools. It offers tailored solutions, SLA management, and real-time reporting supported by a dedicated team. Its extensive knowledge base and seamless integration ensure efficient implementation and scalability for improved support operations.

Are you still unsure about HappyFox? Call our team at (661) 384-7070 for expert guidance on your questions.

Pros And Cons of HappyFox

Pros

  • All communications (emails, social media messages, voice calls) are converted into trackable tickets

  • Highly customizable home page and ticket options

  • Users can add necessary fields, branding, and canned responses

  • Easy tracking of key metrics like first response time

Cons

  • The knowledge base editor is difficult to use

  • Lack of an alert button for recently tagged tickets

Frequently Asked Questions

HappyFox provides support through chat, phone, email/help desk, FAQs/forums, a knowledge base, and 24/7 live representative assistance.

HappyFox software is used by a wide range of industries and sectors, including education, IT services, non-profit organizations, airlines, retail, telecom, healthcare, real estate, travel, and government.

The HappyFox cost includes an engaging pricing model with two tiers. Agent-based plans start at just $14 per agent per month, and unlimited agent options start at $1,999. These plans are tailored to fit any business's needs and growth trajectory. Users are welcome to request a detailed analysis of the HappyFox price.

The software boasts a variety of third-party integrations, including HappyFox Chat, Aircall, Microsoft Teams, Salesforce, Slack, and Facebook.

Yes, HappyFox offers a mobile app for iOS and Android devices.

HappyFox supports multiple languages including Arabic, Albanian, Bulgarian, Chinese (Simplified), Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hindi, Hungarian, Japanese Italian, Korean, Norwegian, Polish, Romanian, Portuguese, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish and Ukrainian.

Yes, HappyFox provides API access.