Last Updated
Overview
HappyFox Help Desk is a versatile ticket management software that consolidates customer inquiries from multiple channels. With a user-friendly interface and automation features, it serves over 12,000 companies worldwide. Although some users find setup challenging, the support team provides effective assistance for a smooth onboarding experience.
Overall Rating
Based on 14 users reviews
4.7
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
HappyFox Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is HappyFox?
Overview
HappyFox software is a cloud-based customer relationship management solution that offers help desk and ticketing services to various industries, including software, education, travel, media, energy, and retail. It prioritizes and organizes tickets according to set criteria, ensuring relevant management. Customizable email templates assist in handling repetitive queries, while each ticket maintains a log of actions taken for team transparency.
HappyFox Pricing
The HappyFox pricing model comprises two tiers that offer unique plans, including:
Agent-Based Pricing
- Basic: $14/agent/month
- Team: $69/agent/month
- Pro: $119/agent/month
- Enterprise PRO: Custom Quote
Un-Limited Agents
- Growth: $1,999/month
- Scale: $ 3,999/month
- Scale Plus: $5,999/month
- Ultimate: Custom Quote
Disclaimer: The pricing is subject to change.
HappyFox Integrations
The software's diverse third-party integrations include:
- HappyFox Chat
- Salesforce
- Aircall
- Microsoft Teams
- Slack
Who Is HappyFox For?
HappyFox software serves various industries and sectors, including:
- Education
- IT services
- Non-Profit organizations
- Airlines
- Retail
- Telecom
- Healthcare
- Real Estate
- Travel
- Government
Is HappyFox Right For You?
HappyFox Help Desk is a valuable choice for enterprises owing to its omnichannel ticketing, customizable workflows, and powerful automation tools. It offers tailored solutions, SLA management, and real-time reporting supported by a dedicated team. Its extensive knowledge base and seamless integration ensure efficient implementation and scalability for improved support operations.
Are you still unsure about HappyFox? Call our team at (661) 384-7070 for expert guidance on your questions.
HappyFox Features
Ticketing System
HappyFox offers an intuitive ticketing system that allows support agents to manage, prioritize, and resolve customer requests across channels easily. It also helps automate workflows, track assets, and leverage a self-service knowledge base for efficient support.
Task Management
HappyFox offers an intuitive ticketing system that allows support agents to The platform allows users to plan tasks for efficient workflow, set due dates, assign agents, and use templates. It facilitates easy tracking of all pending tasks, receiving due-date alerts, and getting notified on incomplete tasks before closing parent tickets.
Help Desk Reports
HappyFox enables businesses to monitor, analyze, and improve support performance with detailed reports on ticket inflow, agent activity, CSAT, SLA compliance, and custom fields. Optimize workflows and track key metrics for enhanced customer support.
Automation
With HappyFox, businesses can enhance support operations by automating ticket assignments, SLA tracking, responses, and notifications. This approach minimizes costs and errors, increases productivity, and consistently improves customer satisfaction.
Satisfaction Survey
The software empowers businesses to gather and analyze customer satisfaction with customizable survey templates, automated triggers, and CSAT tracking by agents and departments. By integrating SurveyMonkey, users filter low-rated tickets and drive continuous support improvements.
Pros And Cons of HappyFox
Pros
All communications (emails, social media messages, voice calls) are converted into trackable tickets
Highly customizable home page and ticket options
Users can add necessary fields, branding, and canned responses
Easy tracking of key metrics like first response time
Cons
The knowledge base editor is difficult to use
Lack of an alert button for recently tagged tickets
HappyFox Reviews
Total 14 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars71%
4
Stars29%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Computer Software, 51-100 employees
Less than 6 months
“Decent ticketing system, poor KB user interface”
Pros
The support ticketing system works really well, and the system functions as expected.
Cons
The Knowledge Base editor is frustrating as compared to Zendesk. You have to publish an article before you can preview it, and saving a page exits you from the one you're working on. Unlike Zendesk, where you can easily switch between viewing and editing a page, saving and previewing on the fly, this system forces you out of the page for those actions. The KB interface is not user-friendly.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
8
Functionality
6
Maritime, 51-100 employees
More than a year
“User-friendly solution for faster communication”
Pros
HappyFox has made ticketing reliable, providing incredible and quick support that is always accessible.
Cons
it does a great job of keeping customer conversations going and maintaining consistency.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 101-500 employees
More than a year
“Happyfox is a efficient app”
Pros
It helps manage customer support tickets efficiently, ensuring timely resolution and preventing issues from falling through the cracks. The software automates repetitive tasks and allows for custom workflows, reducing manual work and improving overall efficiency.
Cons
There's a bit of a learning curve for users who aren't familiar with ticketing systems or customer support software. Pricing can also be a factor for small or startup businesses since it's based on the number of agents or users.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
What level of support does HappyFox offer?
HappyFox provides support through chat, phone, email/help desk, FAQs/forums, a knowledge base, and 24/7 live representative assistance.
Who are the typical users of HappyFox?
HappyFox software is used by a wide range of industries and sectors, including education, IT services, non-profit organizations, airlines, retail, telecom, healthcare, real estate, travel, and government.
What types of pricing plans does HappyFox offer?
The HappyFox cost includes an engaging pricing model with two tiers. Agent-based plans start at just $14 per agent per month, and unlimited agent options start at $1,999. These plans are tailored to fit any business's needs and growth trajectory. Users are welcome to request a detailed analysis of the HappyFox price.
What other apps does HappyFox integrate with?
The software boasts a variety of third-party integrations, including HappyFox Chat, Aircall, Microsoft Teams, Salesforce, Slack, and Facebook.
Does HappyFox offer a mobile app?
Yes, HappyFox offers a mobile app for iOS and Android devices.
What language does HappyFox support?
HappyFox supports multiple languages including Arabic, Albanian, Bulgarian, Chinese (Simplified), Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hindi, Hungarian, Japanese Italian, Korean, Norwegian, Polish, Romanian, Portuguese, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish and Ukrainian.
Does HappyFox offer an API?
Yes, HappyFox provides API access.