Helpwise Reviews

“I appreciate Helpwise for my team

Pros

Helpwise is really efficient for our team. The colorful tags help us stay organized and the internal notes/discussions make it easy for my team to collaborate on tickets. We use both the inbox and chat support features daily and are generally very happy with the tool. It's easy to use and their support team is always quick and helpful. I've recommended Helpwise to other companies. It also offers many integrations, which we use to connect with our CRM and project management tool.

Cons

Sometimes it can be a bit buggy like when searching under a specific tag and it doesn't always work. However the support team is always quick to fix this when I bring it up and they respond very fast!

“A thorough product with strong customer support

Pros

Unlike many other tools, Helpwise is so simple to understand and train the team on. My team adopted it with no issues. The support is always quick to respond and reliable in fixing any problems as soon as possible.

Cons

Occasionally the platform faces loading issues and other minor glitches but Helpwise support always addresses and fixes them promptly.

“Remarkable focus on client needs

Pros

The way this tool manages tickets perfectly matches our needs for handling emails and texts.

Cons

There's a continuous need to refresh the website.

“We experienced a delay with incoming emails, but the issue was quickly resolved

Pros

I love how easy and userfriendly the interface is and it keeps the workflow smooth without interruptions.

Cons

It would be helpful if there were features to mark important emails or address them more easily.

“The only solution we've found that meets our unique business requirements

Pros

Helpwise's team is friendly, responsive and provides quick solutions when we reach out. Our organization consists of 18 (and growing) individual SaaS brands and Helpwise is the only customer support solution we've found that can support our needs for separating brand assets within a single account. We're excited to keep growing with it and provide excellent support to our users.

Cons

A few things we'd like Helpwise to improve in the future: I'd love to see AI-powered response suggestions based on past tickets and Help Center articles. Additionally, more reporting options for our KPIs would be great as we'd like to drill down into numbers to impact response and resolution times. The Help Center options are not very advanced, and it would be nice to see more customization options, potentially with AI assistance and multi-language support.

“User-friendly and cost-effective customer service platform, perfect for growing teams

Pros

The interface is simple, similar to Gmail but more powerful. It improves client communication and response times and the customer support team is helpful and caring. Our team uses it daily, and so far, it's the best solution we have found. The migration to it was super easy and it integrated seamlessly with our existing systems like Jira.

Cons

Some features can feel rough around the edges, but that just gives the Helpwise team more opportunities to shine.

“I'm still in the process of learning

Pros

The chat box lets us communicate with people in the same inbox and share information easily.

Cons

One thing is that it doesn't have video tutorials to help understand the features.

“Solid product

Pros

The interface is easy to use and the customer support is great.

Cons

Sorting and searching capabilities could use some improvements.

“Outstanding customer service platform

Pros

The app is super lightweight, which helps us move quickly. The support from their team is outstanding, always helpful and responsive. We evaluated many options and I highly recommend this app for anyone looking for a universal inbox and an effective customer service solution. I also love the integration with JustCall.

Cons

There are a lot of small bugs but the team fixes them quickly. The mobile app could use some improvements, though.

“Consistently great support whenever I contact them

Pros

I've reached out with several technical support questions and each time, I've received helpful responses.

Cons

There's a need for more email-specific information, such as to/from addresses, to be returned with the conversation API.