Helpwise software by SaaS Labs empowers teams with easy collaboration and fast response times. Despite occasional loading issues, it streamlines shared inbox management and ensures efficient team collaboration. It is trusted by growing organizations and integrates effortlessly with CRM, enhances communication, and offers top-of-the-line support for an intuitive, efficient experience.

Helpwise Specifications

Ticket Management

Live Chat

Omnichannel Support

CRM Integration

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What Is Helpwise Software?

Overview

Helpwise software by SaaS Labs is a powerful suite of solutions aimed at enhancing team synergy and simplifying customer support. It is perfect for businesses of all sizes and helps teams manage emails, chats, and support tickets with ease. It offers an intuitive shared inbox, seamless integrations with CRMs, and quick-response customer support, ensuring smooth communication across teams. Helpwise software is a tailor-made solution for companies looking to improve response times, organize workflows, and deliver exceptional customer service.

Helpwise Software Pricing

Helpwise software pricing is available through three plans as mentioned below:

  • Standard: $15/user/month (Min. 2 & Max. 10 users)
  • Premium: $29/user/month (Min. 2 users)
  • Advanced: $49/user/month (Min. 3 users)
A 7-day free trial is also offered, along with a customization option with add-ons. You can get pricing according to your business requirements.

Disclaimer: The pricing is subject to change.

Helpwise Software Integrations

Helpwise software integrates with over 60 different apps. Some of the renowned apps are mentioned below:

  • HubSpot
  • Zapier
  • Slack
  • Stripe
  • Zendesk
  • Salesforce
  • QuickBooks
Learn more about its integrations through a free Helpwise software demo.

Who Is Helpwise Software For?

Helpwise software is for customer support, sales, client servicing, operations, legal, and HR teams and is used in industries/sectors such as:

  • Saas
  • Insurance
  • E-commerce
  • Real estate
  • Travel
  • Logistics
  • Guest management

Is Helpwise Software Right For You?

Helpwise software is definitely the perfect option if you are looking for a simple, all-in-one support platform that helps you improve team collaboration, automate routine tasks, and streamline communication across multiple channels. Helpwise software brings tools that are helpful in enhancing efficiency and ultimately elevating customer satisfaction.

Still unsure whether Helpwise software is the right choice for your business? Connect with our professional customer support team at (661) 384-7070 for further guidance.

Helpwise Features

This feature unites all customer messages across email, social media, and chat into one inbox. It helps teams quickly respond and ensures no query slips through the cracks, streamlining communication and improving response times.

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It automates repetitive tasks like assigning tickets and tagging conversations. It frees up your team's time, allowing them to focus on urgent issues while the software handles routine tasks efficiently, boosting overall productivity.

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This feature helps integrate voice support directly into Helpwise software, providing a seamless experience for handling calls. It enables your team to manage phone support alongside other communication channels without switching between tools, enhancing customer interactions.

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Helpwise software offers this essential feature to empower users to engage with customers in real-time via a live chat widget on your website. It helps instantly address customer concerns, capture leads, and improve engagement, offering fast, efficient support.

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Analytics & Reports is a valuable feature that assists users in tracking team performance with in-depth analytics. It provides actionable insights to optimize support processes, improve response times, and boost customer satisfaction, ensuring your team works more effectively and efficiently.

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Pros and Cons of Helpwise

Pros

  • Streamlined shared inbox management
  • Helps improve response times
  • Seamless client communication management
  • Easy to implement and use

Cons

  • Occasional bugs and glitches
  • Mobile app needs improvement
  • Platform has occasional loading issues

Helpwise Reviews

Overall Rating

4.7

10 Review(s)

Rating Distribution

5

star

(7)

4

star

(3)

3

star

2

star

1

star

September 2024

I appreciate Helpwise for my team

Kassandra M.

Platform Operations

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Helpwise is really efficient for our team. The colorful tags help us stay organized and the internal notes/discussions make it easy for my team to collaborate on tickets. We use both the inbox and chat support features daily and are generally very happy with the tool. It's easy to use and their support team is always quick and helpful. I've recommended Helpwise to other companies. It also offers many integrations, which we use to connect with our CRM and project management tool.

Cons

Sometimes it can be a bit buggy like when searching under a specific tag and it doesn't always work. However the support team is always quick to fix this when I bring it up and they respond very fast!

September 2024

A thorough product with strong customer support

Dhruv U.

Product

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Unlike many other tools, Helpwise is so simple to understand and train the team on. My team adopted it with no issues. The support is always quick to respond and reliable in fixing any problems as soon as possible.

Cons

Occasionally the platform faces loading issues and other minor glitches but Helpwise support always addresses and fixes them promptly.

August 2024

Remarkable focus on client needs

Sharlene S.

Operations

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Pros

The way this tool manages tickets perfectly matches our needs for handling emails and texts.

Cons

There's a continuous need to refresh the website.

Frequently Asked Questions

Yes, Helpwise software offers an API.