Infobip: Pricing, Free Demo & Features

Name: Infobip
Rating: 4.5 (2 reviews)

Last Updated Sep 1, 2026

Overview

Infobip serves as a comprehensive customer service software and communications platform that unifies client interactions. While multiple tools can overwhelm new users, its global carrier connections and omnichannel capability significantly outperform competitors. Overall, Infobip’s ability to centralize complex communication channels makes it a strategic asset for scaling support.

Overall Rating

Based on 2 users reviews

4.5

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Infobip Specifications

Live Chat
Omnichannel Support
CRM Integration
Analytics and Reporting
Automated responses and Chatbots
Call Center Management
Customer Profiles
Email management
Phone support
Ticket Management

View All Specifications

What Is Infobip?

Infobip is a cloud-based communications platform that empowers businesses to build connected customer experiences across all stages of the journey. It serves enterprises seeking to orchestrate interactions through a single interface, ensuring seamless connectivity without fragmented silos. The solution allows teams to create personalized messaging campaigns and automate support flows using intelligent routing. By leveraging global connectivity, organizations can maintain continuous engagement and improve satisfaction rates efficiently across borders.

Infobip Pricing

Infobip offers multiple plans for the users according to their needs which include:

Conversations: From €39/seat
Moments: From €49/month
Answers: From €99/month

Request a personalized Infobip price estimate for your business today!

Disclaimer: The pricing is subject to change.

Infobip Integrations

The software supports integration with multiple systems and platforms, such as:

Salesforce
Microsoft Dynamics 365
HubSpot
Shopify
Oracle
Zoho CRM
Zapier

Watch the Infobip demo to learn more about its integration arrangements.

Who Is Infobip For?

Infobip software is ideal for a wide range of industries and sectors, including:

Retail and ecommerce
Banking and finance
Healthcare services
Transportation and logistics
Travel and hospitality
Telecommunications
On-demand services

Is Infobip Right For You?

If your organization requires carrier-grade reliability paired with extensive channel support, this platform is an excellent fit. It stands out for its programmable communications capability, allowing developers to embed real-time voice and video into apps. Recognized as a Leader in the Gartner Magic Quadrant for CPaaS, it solves the problem of fragmented communication. This solution ensures you reach customers on their preferred apps globally.

Still doubtful if Infobip is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.

Infobip Features

Conversations Contact Center

This digital-first cloud contact center solution provides agents with a unified workspace to handle inquiries. It aggregates interactions from various channels into a single view, preventing context switching and data loss. Managers can utilize real-time analytics to monitor agent performance and optimize support workflows efficiently.

See How It Works

Answers Chatbot Building

The platform includes an intelligent chatbot building interface that enables businesses to automate routine support queries. Users can design conversational flows using a drag-and-drop editor without needing extensive coding knowledge. This feature helps reduce operational costs by handling repetitive questions and ensuring 24/7 customer availability.

See How It Works

Moments Customer Engagement

This feature focuses on orchestrating omnichannel campaigns to boost customer engagement and retention. It allows marketers to send contextual messages triggered by specific user behaviors or events. By delivering relevant content at the right time, businesses can nurture relationships and drive higher conversion rates across the customer lifecycle.

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People Customer Data Platform

The software offers a centralized customer data platform that unifies profile information from multiple sources. It creates a 360-degree view of every client, enabling highly personalized communication strategies. Support teams can access this data instantly to understand customer history and provide more tailored and empathetic assistance.

See How It Works

Omnichannel Communication Capability

Businesses can connect with customers on their preferred platforms, including WhatsApp, Viber, SMS, and Email. This capability ensures that messages are delivered reliably through a vast network of direct carrier connections. It eliminates the friction of switching between different apps, providing a smooth and consistent user experience.

See How It Works

Pros And Cons of Infobip

A quick look at Infobip's strengths and weaknesses to
help you decide if it's the right fit

Pros

Intuitive interface and smooth campaign scheduling
Straightforward API with excellent documentation
Marketing features like delivery staggering are strong

Cons

User interface updates are infrequent
Customer support response times can vary

Infobip Reviews

Insights from real users on Infobip’s features,
performance, and overall experience.

Total 2 reviews

4.5

All reviews are from verified customers

Rating Distribution

Stars

50%

Stars

50%

Stars

Share your experience

Darshan S.

Marketing and Advertising, N/A employees

4.0

August 2022

“reliable support and clear reporting”

Pros

One of the biggest strengths of this platform is the customer support and service. The team is very helpful with integrations and any other setup or process we need. The interface looks good and the reporting and billing are presented very clearly. We use it regularly for SMS and email marketing campaigns and recently we also added the WhatsApp integration which has been useful.

Cons

There is nothing major to point out as a drawback. The only thing I'd really like to see is some special offers or benefits for long-time customers like us.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Christopher T.

Logistics and Supply Chain, N/A employees

5.0

December 2020

“simple sms that just works”

Pros

Right now I'm only using the SMS feature and it's incredibly easy to use.

Cons

One thing that would make it even better is having the top-up function connected to a payment gateway so credit card or debit card top-ups are supported.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 2 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What other apps does Infobip integrate with?

It integrates with Salesforce, Microsoft Dynamics, HubSpot, Shopify, Oracle, Zoho, and Zapier.

Does Infobip have a mobile app?

Yes, Infobip does offer a dedicated mobile app for iOS and Android users.

What types of pricing plans does Infobip offer?

Infobip offers module-based pricing for its main products: Conversations from €39/seat, Moments from €49/month, and Answers from €99/month. Get a detailed Infobip cost breakdown tailored to your specific requirements.

Who are the typical users of Infobip?

Typical users include retail, banking, healthcare, logistics, travel, telecom, and on-demand services.

What level of support does Infobip offer?

Infobip offers 24/7 technical support, customer success managers, and professional services.

Does Infobip offer an API?

Yes, Infobip does offer an API.

What language does Infobip support?

The platform interface supports English, Spanish, Arabic, Italian, Japanese, Korean, and Portuguese.