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Overview
InfoCision connects brands with customers through tech-enabled outsourcing and advanced contact center solutions. While the customer support time may vary during peak hours, its proprietary ‘InfoRoute’ technology and high agent retention rate ensures superior service quality. Overall, InfoCision’s advanced routing makes it a strategic choice for high-volume engagement.
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Starting Price
Custom
InfoCision Specifications
- Omnichannel Support
- Call Center Management
- Analytics and Reporting
- Automated responses and Chatbots
What Is InfoCision?
InfoCision is a leading contact center solution combining proprietary software with professional outsourcing services. It serves as an extension of your brand, utilizing the InfoRoute platform to dynamically route calls and the Omni solution for seamless multi-channel engagement. Designed for organizations requiring scalable inbound and outbound support, it helps businesses maximize ROI and maintain consistent customer relationships across phone, chat, and text without managing internal teams.
InfoCision Pricing
InfoCision Integrations
Who Is InfoCision For?
InfoCision software is ideal for a wide range of industries and sectors, including:
- Religious fundraising
- Political fundraising
- Health and human services
- Telecommunications
- Media
- Consumer services
- Business services
Is InfoCision Right For You?
InfoCision is the best fit for organizations that need to scale their customer engagement without the overhead of building an internal contact center. Its standout feature, the InfoRoute platform, ensures every call is directed to the most qualified agent based on data-driven logic. With awards for contact center excellence, this solution bridges the gap between technology and human connection, solving the problem of fragmented customer experiences.
Still doubtful if InfoCision is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.
InfoCision Features
InfoRoute Dynamic Routing
This proprietary platform manages your multi-destination call routing needs by using advanced logic. It distributes incoming calls based on time zones, percentage allocations, or specific customer demographics, ensuring that every interaction is handled by the most suitable agent for the task.
Omni-Channel Network
The Omni solution unifies customer interactions across various digital and traditional channels. It allows your business to engage audiences seamlessly via chat, text (SMS), email, and social media, ensuring a consistent brand voice and faster resolution times across all touchpoints.
Business Intelligence
InfoCision utilizes robust data analytics to transform raw metrics into actionable insights. By creating adaptable models based on your program’s performance, this feature helps optimize agent efficiency and campaign strategies to ensure your business reaches its peak operational potential.
Virtual Desktop Infrastructure
To support a flexible workforce, this secure Work at Home technology provides agents with a compliant virtual environment. It ensures that remote staff have access to the same robust tools and security protocols as on-site employees, maintaining high service standards from anywhere.
R3 Rapid Response Routing
This feature is designed to speed up callback times and capture leads while they are hottest. R3 technology prioritizes immediate follow-up on inquiries, significantly increasing conversion rates by connecting potential customers with agents the moment interest is shown.
Pros And Cons of InfoCision
Pros
Flexible and reliable work and software
Meet key KPIs and offer solutions
Provides expertise to fill talent gaps
Cons
System navigation can be difficult
Security patches while maintenance may arrive inconsistently
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Frequently Asked Questions
Does InfoCision offer an API?
Yes, InfoCision does offer an API.
What level of support does InfoCision offer?
InfoCision offers support via email, phone, and ticketing system for sales, careers and existing employees.
Does InfoCision have a mobile app?
No, InfoCision does not offer a dedicated mobile app.
What other apps does InfoCision integrate with?
It integrates with ERP and CRM systems.
What language does InfoCision support?
The platform interface primarily supports English language.
What types of pricing plans does InfoCision offer?
InfoCision offers multiple custom pricing plans to its users. Get a detailed InfoCision cost breakdown tailored to your specific requirements.
Who are the typical users of InfoCision?
Typical users include hospitals, faith-based, political advocacy, and media sectors.