InfoCision

What Is InfoCision?

InfoCision is a global BPO and contact center provider. It combines proprietary software with professional outsourcing services. The solution is built for both commercial and nonprofit organizations. Inbound and outbound programs run as an extension of your brand. It includes dynamic call routing, agent training, multi-channel engagement, lead generation, customer retention, fundraising, and donor engagement.

Live agents work alongside AI-based tools. These include intelligent IVR, AI-assisted performance evaluation, and real-time caller insights. Inbound support runs 24/7. Flexible staffing models adjust for seasonal demand or year-round programs. Overall, InfoCision is designed for organizations who need scalable inbound and outbound support. It allows businesses to maintain consistent customer relationships.

What Is InfoCision Best For?

The company is recognized for ‘InfoVoice’. It is a voice automation platform powered by AI. It picks up all incoming calls, so you don’t lose out on opportunities during busy periods. ‘InfoVoice’ understands natural speech - unlike traditional IVR. Customers just talk; the system identifies the intent and responds to the request. Or transfers it to a human agent with the full context. It works 24/7/365 - qualifying leads, booking appointments and taking payments, without adding headcount.

How Much Does InfoCision Cost?

The software's price is estimated to start at $1,500–$3,000/month. Actual costs varies; it depends on the number of agents, features selected, call volume, size of the business, and more.

Additionally, users may also incur potential extra costs. The following figures are estimates and may vary based on provider terms and requirements.

• Implementation And Configuration: $5,000–$20,000
• Custom CRM/API Integrations: $5,000–$25,000
• Data Migration And Cleanup: $5,000–$25,000
• Custom Workflow Configuration: $3,000–$15,000
• Advanced Reporting Configuration: $3,000–$10,000
• Telecom And Number Porting: $1,000–$5,000
• High-Volume Calling Charges: $0.02–$0.08/minute
• Predictive Dialer Configuration: $2,000–$10,000
• Dedicated Agent Staffing: $3,000–$6,000/agent/month

The opinions of users regarding InfoCision's pricing are often divided. Scale plays a major role. For a full-service BPO, some people think the base price is fair. Others point out that other expenses, such as advanced reporting settings and custom integrations, might raise the overall cost.

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

InfoCision Integrations

Multiple ERP and CRM software can be integrated with the software. Additionally, it interfaces with various call center software.

How Does InfoCision Work?

Here’s how users can navigate the software:

• Log in to your InfoCision account to access your dashboard
• Set up your campaign by selecting the type of support you need - inbound, outbound, or omnichannel
• Connect your existing CRM or systems so data flows into InfoCision's platform
• Configure call routing rules so calls reach the right team or virtual agent
• Assign agents to your account - whether shared, dedicated, or a hybrid mix
• Launch your campaign and start handling live calls, chats, or texts
• Track performance through real-time dashboards as calls come in
• Review call quality scores and coaching feedback generated by ‘InfoCoach’
• Adjust staffing or routing as call volume changes over time

Who Is InfoCision For?

InfoCision software is ideal for a wide range of industries and sectors, including:

• Automotive
• Banking and financial institutions
• Fundraising
• Government
• Healthcare
• Home improvement
• Logistics
• Real estate
• Tourism
• Energy and utilities companies

InfoCision Use Cases

Based on our analysis of InfoCision software's current capabilities, we have identified key scenarios where this software works well:

1. Nonprofits Managing Donor Fatigue And Lapsed Giving

It’s often a challenge for nonprofits to keep donors engaged over time. Donor fatigue sets in and gives drops off. InfoCision employs outreach techniques that are specifically designed for fundraising and donor engagement. It specializes in outbound nonprofit fundraising, donor upgrades, and lapsed reactivation programs. This encourages ongoing support - rather than one-time gifts. This works for organizations that need outbound calling handled by agents trained in donor communication - not just a generic sales script repackaged for a cause.

2. Businesses With Seasonal Or Unpredictable Call Volume

Seldom does call volume remain constant. During calm times, some companies overstaff. Then, as demand increases, they lag behind. InfoCision supports flexible staffing options - such as shared, dedicated, or hybrid models. It adapts to changes in volume. Additionally, ‘InfoVoice's’ virtual agents can instantaneously scale to handle unlimited calls at once. This is ideal for companies that require flexibility without maintaining a sizable internal staff all year round.

3. Organizations Needing Consistent Quality Across Every Call

Only a small portion of calls are manually reviewed. This way many issues go unnoticed. InfoCision's ‘InfoCoach’ solution, powered by Supervize AI, steps in here. 100% of voice calls, chats, and emails are analyzed by this tool. Each is then given a score based on quality, compliance, and buying signals. This is important for businesses that require quality control throughout all interactions, not just occasional spot checks.

4. Companies Losing Leads To Slow Response Times

A lead goes cold fast. Wait too long to follow up and the prospect is already with a competitor. InfoCision’s proprietary R3 technology-based ‘Speed to Lead’ program drives immediate engagement with new leads. That increases the chance of conversion before that window closes. This is for companies that have a direct correlation between response time and close rates, especially in crowded, competitive markets.

Is InfoCision Right For You?

It's challenging to handle growing call numbers. This is especially tough when a constant level of service quality has to be maintained – particularly when an internal workforce is overworked.

InfoCision combines AI-powered tools with real agents to address this. This increases capacity without increasing the number of employees. Its agents lean mostly full-time, with a strong retention rate. This results in a steady, experienced service. The business has operations in Puerto Rico, Mexico, El Salvador, the Philippines, and more than thirty states in the U.S. This provides it a multilingual, geographically varied reach.

The platform uses appropriate administrative, technical, and physical security measures. This helps protect personal information from unauthorized access or misuse.

Still doubtful if InfoCision is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.