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Overview
Infoset centralizes support, sales, and call-center operations through unified communication tools. Its automation and multichannel capabilities streamline daily workflows and improve team responsiveness. Documentation gaps may hinder user workflows; however, the platform’s organized structure and cloud scalability help teams maintain consistent performance across growing communication demands.
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Starting Price
Custom
Infoset Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is Infoset?
Infoset is a cloud-based customer engagement and operations platform designed for support, sales, and call-center teams. It centralizes communication across voice, email, live chat, and ticketing to streamline customer interactions. The software offers features such as a virtual call center, omnichannel support, live chat with automation, and CRM pipeline tools.
Infoset helps teams manage high-volume inquiries, automate workflows, and maintain unified customer records, improving response times, and overall service efficiency.
Infoset Pricing
Infoset pricing offers the following plans:
- CRM - ₺1100/month
- Call Center - ₺3600/month
- Enterprise Hub - Custom pricing
Disclaimer: The pricing is subject to change.
Infoset Integrations
The software integrates with the following third-party applications, including:
- Segment
- Google Analytics
- Fathom
- Amplitude analytics
- Plausible
- SimplyAnalytics
- Commento
Who Is Infoset For?
Infoset software serves a wide range of industries and sectors, including:
- Customer service
- Call centers
- E-commerce
- SaaS companies
- Telecommunications
- Financial services
- Healthcare
Is Infoset Right For You?
Are you looking for a unified cloud-based customer support and call-center solution that brings every communication channel under one roof? Infoset solves the common pain points of fragmented tools and disparate customer data. It helps with eliminating delays, missed messages, and scattered workflows.
Infoset offers compliance with major privacy and data protection standards, including the General Data Protection Regulation (GDPR), demonstrating its commitment to secure personal data handling.
With robust security measures and cloud scalability, Infoset ensures your infrastructure can grow as your customer base expands while keeping data safe and accessible.
Still not sure if Infoset is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Infoset Features
Infoset’s virtual call center feature enables teams to manage inbound and outbound calls through a cloud-based interface without physical hardware. It supports agent assignments, call controls, monitoring, and global accessibility, helping businesses maintain consistent communication quality and handle higher call volumes with improved operational efficiency.
The platform unifies interactions across email, WhatsApp Business, Facebook, Instagram, Twitter, and Telegram, ensuring all conversations flow into a single dashboard. This consolidation allows support teams to track customer history, reduce response delays, and provide cohesive service regardless of the channel a customer chooses.
Infoset features automated response flows that handle common customer questions, collect lead information, and route conversations to agents when necessary. These tools lessen the manual workload on support teams, increase availability outside business hours, and help organizations maintain efficient, round-the-clock engagement.
Advanced call routing and IVR systems guide callers through structured menus and distribute calls to appropriate agents or departments. This setup minimizes wait times, prevents misdirected calls, and ensures customers reach the right resource quickly, ultimately enhancing overall service accuracy and call-handling performance.
