Infoset: Pricing, Free Demo & Features

Name: Infoset
Rating: 4 (1 reviews)

Last Updated Sep 2, 2026

Overview

Infoset centralizes support, sales, and call-center operations through unified communication tools. Its automation and multichannel capabilities streamline daily workflows and improve team responsiveness. Documentation gaps may hinder user workflows; however, the platform’s organized structure and cloud scalability help teams maintain consistent performance across growing communication demands.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Infoset Specifications

Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics And Reporting
Self-Service Portal
Call Center Management
Customer Profiles
Queue Management
Email Management

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What Is Infoset?

Infoset is a cloud-based customer engagement and operations platform designed for support, sales, and call-center teams. It centralizes communication across voice, email, live chat, and ticketing to streamline customer interactions. The software offers features such as a virtual call center, omnichannel support, live chat with automation, and CRM pipeline tools.

Infoset helps teams manage high-volume inquiries, automate workflows, and maintain unified customer records, improving response times, and overall service efficiency.

Infoset Pricing

Infoset pricing offers the following plans:

CRM - ₺1100/month
Call Center - ₺3600/month
Enterprise Hub - Custom pricing

The software offers a 14-day free trial as well. Request a custom Infoset cost quote for your business.

Disclaimer: The pricing is subject to change.

Infoset Integrations

The software integrates with the following third-party applications, including:

Segment
Google Analytics
Fathom
Amplitude analytics
Plausible
SimplyAnalytics
Commento

Request a Infoset demo to understand its features and potential compatibility.

Who Is Infoset For?

Infoset software serves a wide range of industries and sectors, including:

Customer service
Call centers
E-commerce
SaaS companies
Telecommunications
Financial services
Healthcare

Is Infoset Right For You?

Are you looking for a unified cloud-based customer support and call-center solution that brings every communication channel under one roof? Infoset solves the common pain points of fragmented tools and disparate customer data. It helps with eliminating delays, missed messages, and scattered workflows.

Infoset offers compliance with major privacy and data protection standards, including the General Data Protection Regulation (GDPR), demonstrating its commitment to secure personal data handling.

With robust security measures and cloud scalability, Infoset ensures your infrastructure can grow as your customer base expands while keeping data safe and accessible.

Still not sure if Infoset is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.

Infoset Features

Virtual Call Center

Infoset’s virtual call center feature enables teams to manage inbound and outbound calls through a cloud-based interface without physical hardware. It supports agent assignments, call controls, monitoring, and global accessibility, helping businesses maintain consistent communication quality and handle higher call volumes with improved operational efficiency.

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Omnichannel Support

The platform unifies interactions across email, WhatsApp Business, Facebook, Instagram, Twitter, and Telegram, ensuring all conversations flow into a single dashboard. This consolidation allows support teams to track customer history, reduce response delays, and provide cohesive service regardless of the channel a customer chooses.

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Infoset Chatbot

Infoset features automated response flows that handle common customer questions, collect lead information, and route conversations to agents when necessary. These tools lessen the manual workload on support teams, increase availability outside business hours, and help organizations maintain efficient, round-the-clock engagement.

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Call Routing And IVR

Advanced call routing and IVR systems guide callers through structured menus and distribute calls to appropriate agents or departments. This setup minimizes wait times, prevents misdirected calls, and ensures customers reach the right resource quickly, ultimately enhancing overall service accuracy and call-handling performance.

See How It Works

Pros And Cons of Infoset

A quick look at Infoset's strengths and weaknesses to
help you decide if it's the right fit

Pros

Centralizes customer conversations across all channels
Enhances support availability with automated responses
Reduces misrouted calls and customer wait times

Cons

Requires stable internet for optimal performance
May overwhelm beginners with extensive capabilities

Infoset Reviews

Insights from real users on Infoset’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Alper B.

Computer Software, 11-50 employees

Less than 6 months

4.0

June 2022

“Helpful alerts and sales tracking”

Pros

The alert reminders and to-do list make it easier to take action at the right time. I can also review daily and weekly sales stage progress which helps keep improvements on track. On top of that, having a single platform to monitor segmented sales stages is really useful.

Cons

There are occasional connection issues and the customization options for exported Excel reports are a bit limited.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 1 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What language does Infoset support?

Infoset supports the English, German, French, Italian, and many more other languages.

What other apps does Infoset integrate with?

The software integrates with third-party applications such as Segment, Google Analytics, Fathom, Amplitude, Plausible, SimplyAnalytics, and Commento.

Who are the typical users of Infoset?

Infoset serves a variety of industries, including customer service, call centers, e-commerce, SaaS companies, telecommunications, financial services, and healthcare.

Does Infoset have a mobile app?

Yes, Infoset offers a mobile app.

What level of support does Infoset offer?

Infoset provides support via email, and live chat.

Does Infoset offer an API?

No, Infoset does not provide API access.

What types of pricing plans does Infoset offer?

Infoset pricing includes three plans: CRM at ₺1100 per month, Call Center at ₺3600 per month, and an Enterprise Hub plan available with custom pricing. Request a custom Infoset price quotation.