INSIDE: Pricing, Free Demo & Features

Name: INSIDE
Rating: 5 (1 reviews)

Last Updated Sep 1, 2026

Overview

INSIDE is an extensive customer service platform that delivers agentic AI chatbots and live chat with real-time customer visualization and omnichannel messaging that drive conversions. While the platform may need to combine searching and researching capabilities, it boosts self-service rates and powers proactive, data-driven engagement.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

INSIDE Specifications

Live Chat
Omnichannel Support
Email Management
Customer Service Automation Software
Ticket Management
CRM Integration
Canned Responses
Analytics and Reporting
Customer Feedback Surveys
Escalation Management

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What Is INSIDE?

INSIDE is a cloud-based customer service platform that combines autonomous and co-pilot chatbots, live chat, video, and omnichannel messaging to replicate in-store service online. It visualizes customer journeys in real time, surfaces data cues and sentiment, and routes interactions across web chat, social messaging and text channels. The platform handles knowledge-base queries, flags VIPs, supports virtual selling and shoppable video, and delivers analytics to measure chat revenue and conversion uplift.

INSIDE Pricing

INSIDE pricing varies according to different business requirements. Get an INSIDE price customized to your business requirements and budget.

INSIDE Integrations

INSIDE software integrates with a wide range of apps, including:

Book a free INSIDE demo to explore/learn more about the integration arrangements.

Who Is INSIDE For?

INSIDE is suitable for the following sectors:

Luxury retail
Higher education
Office and tech retail
Home furnishings
Jewelry
Automotive
Travel

Is INSIDE Right For You?

INSIDE software is suitable for businesses aiming to deliver personalized, in-context customer service across web and social channels while increasing online conversions. It automates routine interactions with an ‘Agentic AI’ that resolves most inquiries, provides AI co-pilot support for agents, and supplies live video to convert high-value visitors.

Still not sure if INSIDE is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.

INSIDE Features

Autonomous AI Chatbot

INSIDE handles over 90% of conversations autonomously by using the company knowledge base and generative AI to answer queries. It provides a co-pilot mode that assists human agents with suggested responses and contextual information.

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Live Chat

The software displays real-time customer journey data and animated avatars, so agents view context and intent before engaging. It enables proactive outreach using data cues, live sentiment, and dynamic links to guide conversations.

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Omnichannel Experience

The system unifies conversations across web chat, social messaging, SMS, email, and voice for end-to-end handling. It routes messages, creates tickets, and provides full channel transparency for agent workflows.

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Virtual Selling

The system streams live or pre-recorded video with interactive add-to-cart and chat-to-agent features to support selling events. It enables agents to demonstrate products via video and convert viewers directly within the session.

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Pros And Cons of INSIDE

A quick look at INSIDE's strengths and weaknesses to
help you decide if it's the right fit

Pros

Offers Agentic AI to achieve high self-resolution rates
Provides real-time customer visualization and journey cues
Enables omnichannel messaging across major social platforms
Supports AI multi-language translation

Cons

Updates may slow down implementation time
Extensive capabilities may initially overwhelm users

INSIDE Reviews

Insights from real users on INSIDE’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

CPC

Cherry Paula C.

Electrical/Electronic Manufacturing, N/A employees

5.0

October 2020

“engaging platform”

Pros

One thing that really stood out to me is how interactive it is for agents. It feels completely different from other platforms built for the same purpose and it never came across as boring. It is a little expensive but they are clearly improving in the areas that matter to us and that was exactly what I was hoping to see.

Cons

Each time I use it, it tends to consume quite a bit of bandwidth. At times it slows down my connection although it does not happen every single time.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What other apps does INSIDE integrate with?

INSIDE software integrates with a wide range of apps, including Microsoft 365 software, Zendesk Suite, Facebook, Salesforce, Shopify software, Magento, Twilio software, and more.

What language does INSIDE support?

INSIDE software supports more than 27 languages including English and more.

Does INSIDE offer an API?

Yes, INSIDE does offer an API.

Does INSIDE have a mobile app?

No, INSIDE does not offer a mobile app.

Who are the typical users of INSIDE?

The typical users of INSIDE include sectors like luxury retail, higher education, office and tech retail, home furnishings, jewelry, automotive, and travel.

What level of support does INSIDE offer?

INSIDE offers support through email and form submission.

What types of pricing plans does INSIDE offer?

The vendor offers customized pricing plans according to different business needs. Get a customized INSIDE cost breakdown for your business today.