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Overview
INSIDE is an extensive customer service platform that delivers agentic AI chatbots and live chat with real-time customer visualization and omnichannel messaging that drive conversions. While the platform may need to combine searching and researching capabilities, it boosts self-service rates and powers proactive, data-driven engagement.
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Starting Price
Custom
INSIDE Specifications
- Live Chat
- Omnichannel Support
- Email Management
- Customer Service Automation Software
What Is INSIDE?
INSIDE is a cloud-based customer service platform that combines autonomous and co-pilot chatbots, live chat, video, and omnichannel messaging to replicate in-store service online. It visualizes customer journeys in real time, surfaces data cues and sentiment, and routes interactions across web chat, social messaging and text channels. The platform handles knowledge-base queries, flags VIPs, supports virtual selling and shoppable video, and delivers analytics to measure chat revenue and conversion uplift.
INSIDE Pricing
INSIDE Integrations
INSIDE software integrates with a wide range of apps, including:
- Microsoft 365 software
- Zendesk Suite
- Salesforce
- Shopify software
- Magento
- Twilio software
Who Is INSIDE For?
INSIDE is suitable for the following sectors:
- Luxury retail
- Higher education
- Office and tech retail
- Home furnishings
- Jewelry
- Automotive
- Travel
Is INSIDE Right For You?
INSIDE software is suitable for businesses aiming to deliver personalized, in-context customer service across web and social channels while increasing online conversions. It automates routine interactions with an ‘Agentic AI’ that resolves most inquiries, provides AI co-pilot support for agents, and supplies live video to convert high-value visitors.
Still not sure if INSIDE is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
INSIDE Features
Autonomous AI Chatbot
INSIDE handles over 90% of conversations autonomously by using the company knowledge base and generative AI to answer queries. It provides a co-pilot mode that assists human agents with suggested responses and contextual information.
Live Chat
The software displays real-time customer journey data and animated avatars, so agents view context and intent before engaging. It enables proactive outreach using data cues, live sentiment, and dynamic links to guide conversations.
Omnichannel Experience
The system unifies conversations across web chat, social messaging, SMS, email, and voice for end-to-end handling. It routes messages, creates tickets, and provides full channel transparency for agent workflows.
Virtual Selling
The system streams live or pre-recorded video with interactive add-to-cart and chat-to-agent features to support selling events. It enables agents to demonstrate products via video and convert viewers directly within the session.
Pros And Cons of INSIDE
Pros
Offers Agentic AI to achieve high self-resolution rates
Provides real-time customer visualization and journey cues
Enables omnichannel messaging across major social platforms
Supports AI multi-language translation
Cons
Updates may slow down implementation time
Extensive capabilities may initially overwhelm users
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Frequently Asked Questions
Does INSIDE offer an API?
Yes, INSIDE does offer an API.
Does INSIDE have a mobile app?
No, INSIDE does not offer a mobile app.
What level of support does INSIDE offer?
INSIDE offers support through email and form submission.
What other apps does INSIDE integrate with?
INSIDE software integrates with a wide range of apps, including Microsoft 365 software, Zendesk Suite, Facebook, Salesforce, Shopify software, Magento, Twilio software, and more.
What language does INSIDE support?
INSIDE software supports more than 27 languages including English and more.
What types of pricing plans does INSIDE offer?
The vendor offers customized pricing plans according to different business needs. Get a customized INSIDE cost breakdown for your business today.
Who are the typical users of INSIDE?
The typical users of INSIDE include sectors like luxury retail, higher education, office and tech retail, home furnishings, jewelry, automotive, and travel.