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Overview
INSIDE is an extensive customer service platform that delivers agentic AI chatbots and live chat with real-time customer visualization and omnichannel messaging that drive conversions. While the platform may need to combine searching and researching capabilities, it boosts self-service rates and powers proactive, data-driven engagement.
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Starting Price
Custom
INSIDE Specifications
Live Chat
Omnichannel Support
Email Management
Customer Service Automation Software
What Is INSIDE?
INSIDE is a cloud-based customer service platform that combines autonomous and co-pilot chatbots, live chat, video, and omnichannel messaging to replicate in-store service online. It visualizes customer journeys in real time, surfaces data cues and sentiment, and routes interactions across web chat, social messaging and text channels. The platform handles knowledge-base queries, flags VIPs, supports virtual selling and shoppable video, and delivers analytics to measure chat revenue and conversion uplift.
INSIDE Pricing
INSIDE Integrations
INSIDE software integrates with a wide range of apps, including:
- Microsoft 365 software
- Zendesk Suite
- Salesforce
- Shopify software
- Magento
- Twilio software
Who Is INSIDE For?
INSIDE is suitable for the following sectors:
- Luxury retail
- Higher education
- Office and tech retail
- Home furnishings
- Jewelry
- Automotive
- Travel
Is INSIDE Right For You?
INSIDE software is suitable for businesses aiming to deliver personalized, in-context customer service across web and social channels while increasing online conversions. It automates routine interactions with an ‘Agentic AI’ that resolves most inquiries, provides AI co-pilot support for agents, and supplies live video to convert high-value visitors.
Still not sure if INSIDE is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
INSIDE Features
INSIDE handles over 90% of conversations autonomously by using the company knowledge base and generative AI to answer queries. It provides a co-pilot mode that assists human agents with suggested responses and contextual information.
The software displays real-time customer journey data and animated avatars, so agents view context and intent before engaging. It enables proactive outreach using data cues, live sentiment, and dynamic links to guide conversations.
The system unifies conversations across web chat, social messaging, SMS, email, and voice for end-to-end handling. It routes messages, creates tickets, and provides full channel transparency for agent workflows.
The system streams live or pre-recorded video with interactive add-to-cart and chat-to-agent features to support selling events. It enables agents to demonstrate products via video and convert viewers directly within the session.
