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Overview
Invoca is an extensive customer service platform that delivers AI conversation intelligence and ‘Signal AI’ to surface high-value calls and optimize campaign ROI. While the platform’s ‘AI Signals’ setup may require some time and effort, it offers data-driven call routing, analytics, and AI quality management.
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Starting Price
Custom
Invoca Specifications
Phone Support
Call Center Management
Analytics And Reporting
Automated Responses And Chatbots
What Is Invoca?
Invoca is a cloud-based customer service platform that provides enterprise call tracking, conversation intelligence, and AI analytics that attribute calls to marketing activity and extract intent from voice interactions. It transforms call audio into signals and transcripts, applies AI to identify winning call moments, and produces metrics used for campaign optimization and contact-center coaching. The platform also delivers real-time alerts, call routing, and conversation summaries to convert callers into measurable revenue.
Invoca Pricing
Invoca pricing varies according to the following customized plans:
- Pro Plan
- Enterprise Plan
- Elite Plan
- Performance Professional Plan
- Performance Enterprise Plan
Disclaimer: The pricing is subject to change.
Invoca Integrations
Invoca software integrates with a wide range of apps, including:
- Genesys
- Google Campaign Manager
- Innovid
- Segment
- StackAdapt
- Contentsquare
- iSpot
Who Is Invoca For?
Invoca is suitable for the following sectors:
- Automotive
- Finance
- Healthcare
- Insurance
- Retail
- Telecom
- Travel and hospitality
Is Invoca Right For You?
Invoca software is suitable for businesses aiming to convert phone interactions into measurable marketing and contact-center revenue. It improves campaign ‘ROI’ with AI-driven call attribution, surfaces coaching opportunities with conversation analytics, and automates routing and alerts to increase conversion rates. The platform also supports multi-location operations and enterprise compliance.
Still not sure if Invoca is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Invoca Features
Invoca engages customers with AI messaging agents that extend conversation intelligence beyond voice into messaging channels. It delivers real-time signals and context to route and prioritize conversational interactions for marketing and contact centers.
The software tracks inbound phone calls using dynamic, trackable numbers to attribute calls to specific marketing experiences and campaigns. It provides real-time alerts and reporting to optimize ad campaigns and measure marketing-driven revenue.
The system applies ‘Signal AI’ and ‘ML’ to transcribe audio, surface intent and detect high-value call moments such as conversions or objection signals. It produces conversation analytics including sentiment, keyword signals, and AI call summaries to drive coaching and campaign optimization.
The platform orchestrates call routing, conversational IVRs, transcriptions, recordings and interaction workflows across marketing and contact center channels. It enables quality management, agent coaching, and lost-sale recovery through recorded interactions and analytics.
