Invoca
Last Updated
Overview
Invoca is an extensive customer service platform that delivers AI conversation intelligence and ‘Signal AI’ to surface high-value calls and optimize campaign ROI. While the platform’s ‘AI Signals’ setup may require some time and effort, it offers data-driven call routing, analytics, and AI quality management.
Invoca Specifications
- Phone Support
- Call Center Management
- Analytics And Reporting
- Automated Responses And Chatbots
Invoca Features
AI Messaging Agent
Invoca engages customers with AI messaging agents that extend conversation intelligence beyond voice into messaging channels. It delivers real-time signals and context to route and prioritize conversational interactions for marketing and contact centers.
Call Tracking
The software tracks inbound phone calls using dynamic, trackable numbers to attribute calls to specific marketing experiences and campaigns. It provides real-time alerts and reporting to optimize ad campaigns and measure marketing-driven revenue.
Artificial Intelligence
The system applies ‘Signal AI’ and ‘ML’ to transcribe audio, surface intent and detect high-value call moments such as conversions or objection signals. It produces conversation analytics including sentiment, keyword signals, and AI call summaries to drive coaching and campaign optimization.
Interaction Management
The platform orchestrates call routing, conversational IVRs, transcriptions, recordings and interaction workflows across marketing and contact center channels. It enables quality management, agent coaching, and lost-sale recovery through recorded interactions and analytics.
Pros And Cons of Invoca
Pros
Provides ‘Signal AI’ conversation analytics
Offers real-time ‘PreSense’ insights for agents
Enhances quality management and coaching
Maximizes brand revenue
Cons
It may offer limited granular controls to set permissions at client level
The platform's dashboards may require some improvement
Invoca Reviews
Total 15 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars20%
3
Stars7%
2
Stars0%
1
Stars7%
Share your experience
Not Specified, N/A employees
“Helpful support team but dull complicated platform”
Pros
From my perspective people and staff are really helpful and pleasant to work with.
Cons
It's not very user-friendly. There are lots of bells and whistles but doing some simple tasks can still be difficult.
Rating Distribution
Ease of use
3
Value for money
5
Customer Support
7
Functionality
5
Not Specified, N/A employees
“Poor customer service throughout”
Pros
There isn't a single thing I can say I liked about this company. The customer service was extremely poor.
Cons
no cons from my point of view.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
3
Functionality
1
Not Specified, N/A employees
“powerful calling and tracking tools”
Pros
Navigating the menus and filters feels really easy and the calling features, including call tracking and voice calls, help simplify the entire buying process. The click-to-call function is especially useful and works very efficiently. Features like API access, keyword tracking, ROI tracking and IVR are some of the strongest parts of this software.
Cons
A few capabilities are still missing compared with other tools in the same category, such as CRM, lead capture, multi-campaign support, performance metrics and website analysis.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Frequently Asked Questions
What types of pricing plans does Invoca offer?
The vendor offers customized pricing plans according to different business needs. It offers a Pro Plan, an Enterprise Plan, an Elite Plan, a Performance Professional Plan, and a Performance Enterprise Plan. All these plans offer customized pricing. Get a customized Invoca cost breakdown for your business today.
What language does Invoca support?
Invoca software supports English, French, and Spanish.
What level of support does Invoca offer?
Invoca offers support through phone number and form submission.
What other apps does Invoca integrate with?
Invoca software integrates with a wide range of apps including Genesys, Google Campaign Manager, Innovid, Segment, StackAdapt, Contentsquare, iSpot, and more.
Does Invoca offer an API?
Yes, Invoca does offer an API.
Who are the typical users of Invoca?
The typical users of Invoca include sectors like automotive, finance, healthcare, insurance, retail, telecom, and travel and hospitality.
Does Invoca have a mobile app?
No, Invoca does not offer a mobile app.