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Overview
Invoca is an extensive customer service platform that delivers AI conversation intelligence and ‘Signal AI’ to surface high-value calls and optimize campaign ROI. While the platform’s ‘AI Signals’ setup may require some time and effort, it offers data-driven call routing, analytics, and AI quality management.
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Starting Price
Custom
Invoca Specifications
- Phone Support
- Call Center Management
- Analytics And Reporting
- Automated Responses And Chatbots
What Is Invoca?
Invoca is a cloud-based customer service platform that provides enterprise call tracking, conversation intelligence, and AI analytics that attribute calls to marketing activity and extract intent from voice interactions. It transforms call audio into signals and transcripts, applies AI to identify winning call moments, and produces metrics used for campaign optimization and contact-center coaching. The platform also delivers real-time alerts, call routing, and conversation summaries to convert callers into measurable revenue.
Invoca Pricing
Invoca pricing varies according to the following customized plans:
- Pro Plan
- Enterprise Plan
- Elite Plan
- Performance Professional Plan
- Performance Enterprise Plan
Disclaimer: The pricing is subject to change.
Invoca Integrations
Invoca software integrates with a wide range of apps, including:
- Genesys
- Google Campaign Manager
- Innovid
- Segment
- StackAdapt
- Contentsquare
- iSpot
Who Is Invoca For?
Invoca is suitable for the following sectors:
- Automotive
- Finance
- Healthcare
- Insurance
- Retail
- Telecom
- Travel and hospitality
Is Invoca Right For You?
Invoca software is suitable for businesses aiming to convert phone interactions into measurable marketing and contact-center revenue. It improves campaign ‘ROI’ with AI-driven call attribution, surfaces coaching opportunities with conversation analytics, and automates routing and alerts to increase conversion rates. The platform also supports multi-location operations and enterprise compliance.
Still not sure if Invoca is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Invoca Features
AI Messaging Agent
Invoca engages customers with AI messaging agents that extend conversation intelligence beyond voice into messaging channels. It delivers real-time signals and context to route and prioritize conversational interactions for marketing and contact centers.
Call Tracking
The software tracks inbound phone calls using dynamic, trackable numbers to attribute calls to specific marketing experiences and campaigns. It provides real-time alerts and reporting to optimize ad campaigns and measure marketing-driven revenue.
Artificial Intelligence
The system applies ‘Signal AI’ and ‘ML’ to transcribe audio, surface intent and detect high-value call moments such as conversions or objection signals. It produces conversation analytics including sentiment, keyword signals, and AI call summaries to drive coaching and campaign optimization.
Interaction Management
The platform orchestrates call routing, conversational IVRs, transcriptions, recordings and interaction workflows across marketing and contact center channels. It enables quality management, agent coaching, and lost-sale recovery through recorded interactions and analytics.
Pros And Cons of Invoca
Pros
Provides ‘Signal AI’ conversation analytics
Offers real-time ‘PreSense’ insights for agents
Enhances quality management and coaching
Maximizes brand revenue
Cons
It may offer limited granular controls to set permissions at client level
The platform's dashboards may require some improvement
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Frequently Asked Questions
What types of pricing plans does Invoca offer?
The vendor offers customized pricing plans according to different business needs. It offers a Pro Plan, an Enterprise Plan, an Elite Plan, a Performance Professional Plan, and a Performance Enterprise Plan. All these plans offer customized pricing. Get a customized Invoca cost breakdown for your business today.
Does Invoca offer an API?
Yes, Invoca does offer an API.
What other apps does Invoca integrate with?
Invoca software integrates with a wide range of apps including Genesys, Google Campaign Manager, Innovid, Segment, StackAdapt, Contentsquare, iSpot, and more.
What language does Invoca support?
Invoca software supports English, French, and Spanish.
What level of support does Invoca offer?
Invoca offers support through phone number and form submission.
Does Invoca have a mobile app?
No, Invoca does not offer a mobile app.
Who are the typical users of Invoca?
The typical users of Invoca include sectors like automotive, finance, healthcare, insurance, retail, telecom, and travel and hospitality.