iReview: Pricing, Free Demo & Features

Name: iReview
Rating: 5 (2 reviews)

Last Updated Sep 2, 2026

Overview

iReview centralizes review monitoring and reporting, allowing businesses to track performance and respond promptly. Support documentation may not cover all scenarios, yet its AI-generated replies and customizable surveys provide actionable insights for restaurants, fitness centers, and service-based companies.

Overall Rating

Based on 2 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

iReview Specifications

Analytics And Reporting
Customer Feedback Surveys
Customer Profiles
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Escalation Management
Self-Service Portal

View All Specifications

What Is iReview?

iReview is designed to help businesses efficiently manage and monitor customer reviews. It offers automated review requests via email or SMS, making it easy to collect feedback and boost online reputation. The platform also provides real-time review monitoring, allowing businesses to respond promptly and improve customer satisfaction. With analytics dashboards, companies can track trends and measure performance, helping them make informed decisions. iReview supports businesses of all sizes looking to enhance their customer engagement and visibility.

iReview Pricing

Businesses can choose from the following iReview price plans:

All features: $99/month/location
All features + AI Autoresponder: $119/month/location
All features + Let us manage your reviews: $199/month/location

Request a personalized iReview pricing quote for your business today!

Disclaimer: The pricing is subject to change.

iReview Integrations

The software supports integration with multiple systems and platforms, such as:

Book a free iReview demo to learn more about its integration capabilities.

Who Is iReview For?

IReview software is ideal for a wide range of industries and sectors, including:

Hospitality
Information technology and services
Transportation
Restaurants
Animation
Insurance

Is iReview Right For You?

If you are looking for a powerful reputation management solution that helps you gather, manage, and promote customer reviews with ease, iReview might be the perfect fit. It solves major pain points such as low review response rates and scattered feedback tracking, while offering secure, scalable performance for growing businesses. The platform follows industry standard data protection practices and partners with leaders like Google Cloud and IFA.

Trusted by major brands including McDonald’s, Anytime Fitness, Dunkin’, and Chick-fil-A, iReview stands out as a dependable choice for businesses seeking streamlined customer engagement and improved online credibility.

Still doubtful if iReview is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

iReview Features

Competitor Analysis

This feature enables businesses to compare their performance with competitors across review platforms. It highlights strengths, reveals improvement areas, and supports strategic decisions, helping companies refine their customer experience and better understand their overall market position.

See How It Works

Quick Replies

This feature provides ready-made response templates that streamline customer communication. It helps teams reply faster, maintain consistent messaging, and reduce manual effort, allowing businesses to address feedback efficiently and strengthen relationships with their customers.

See How It Works

Forms And Surveys

This feature allows businesses to create and distribute customizable forms and surveys. It supports collecting valuable customer insights, identifying service gaps, and making informed decisions based on accurate feedback gathered across different touchpoints.

See How It Works

AI Responses

This feature uses artificial intelligence to generate automated, context-aware replies. It helps teams save time, maintain personalization in communication, and scale reputation management efforts by crafting suitable responses for different types of customer reviews.

See How It Works

Keyword Purpose

This feature identifies important terms within customer reviews to categorize feedback effectively. It reveals sentiment trends, highlights recurring themes, and offers actionable insights that help businesses respond strategically and enhance their overall service quality.

See How It Works

Pros And Cons of iReview

A quick look at iReview's strengths and weaknesses to
help you decide if it's the right fit

Pros

Fetches reviews from all existing platforms
Replies to all reviews from one place
Improves online ratings and customer reputation

Cons

Software interface requires improvements, seems somewhat dated
Limited customization options reduce workflow flexibility

iReview Reviews

Insights from real users on iReview’s features,
performance, and overall experience.

Total 2 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Riad B.

Information Technology and Services, 11-50 employees

Less than a year

5.0

December 2022

“Top-notch technical support”

Pros

The management system has been excellent and the review site makes it really helpful to sort through and filter quality reviews. Their technical support team has also been fantastic whenever needed.

Cons

Everything has been working perfectly with them and I haven't run into any issues with iReview.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Mustafe H.

Hospitality, 1-10 employees

Less than a year

5.0

December 2022

“Friendly UI”

Pros

Right from the start, the UI feels friendly and simple to use. It pulls in reviews from all the major platforms, lets me respond to everything from one place, flags reviews that need urgent attention with tags and even helps me keep an eye on how competitors are performing.

Cons

I haven't run into any downsides. iReview covers everything a hospitality business needs.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 2 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does iReview offer an API?

The vendor has not specified any information regarding its API availability.

Who are the typical users of iReview?

iReview features serve businesses in hospitality, information technology and services, transportation, restaurants, animation, and insurance, helping them manage and respond to reviews efficiently.

Does iReview have a mobile app?

Yes, iReview offers mobile apps for both iOS and Android Platforms.

What other apps does iReview integrate with?

The software supports integrations with Clover, Mailchimp, NCR, Twilio, and Constant Contact.

What types of pricing plans does iReview offer?

iReview offers All features: $99/month/location, All features + AI Autoresponder: $119/month/location, and All features + Let us manage your reviews: $199/month/location plans. Get in touch for a personalized iReview cost estimate.

What language does iReview support?

The software is available in English, French, Italian, Spanish, and German.

What level of support does iReview offer?

iReview offers support through phone, email and contact form.