ITSM 365

This feature enables users to centralize requests from email, phone, and messengers into a single interface. ITSM 365 software supports automatic registration, routing based on client or service type, and status tracking. Users can also manage tasks with checklists and monitor progress via Kanban boards to ensure timely resolution.

The platform provides a dedicated portal and mobile app for clients to manage their requests. ITSM 365 allows users to maintain a detailed directory of client organizational structures and contacts. This feature also supports service level agreements (SLAs) and contract management, ensuring clear rules and responsibilities for customer interactions.

This feature enables businesses to streamline workflows by automatically classifying requests and assigning responsible staff. ITSM 365 supports automated responses for common queries and status updates triggered by specific conditions. Users can also schedule recurring requests linked to objects or equipment, ensuring that routine maintenance and tasks are never overlooked.

The software empowers users to control financial aspects by tracking contract balances and analyzing profitability. It enables the maintenance of multiple price lists and the calculation of costs for works and materials. Additionally, users can generate and print branded invoices and completion acts directly within the system.

Users can make data-driven decisions using customizable dashboards that visualize key performance metrics. The platform offers tools to monitor overall company health, track SLA compliance by client, and evaluate employee efficiency. ITSM 365 allows for the export of reports and detailed analysis of service quality and operational trends.