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Overview
ITSM 365 helps businesses automate service processes through omnichannel support, asset tracking, and flexible low-code tools. While mastering its deep customization options requires some initial focus, the platform effectively ensures transparent workflows and faster resolutions. Overall, it is a robust solution for service providers and internal departments seeking operational efficiency.
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Starting Price
7,500
rubles/month
ITSM 365 Specifications
Ticket Management
Omnichannel Support
Analytics and Reporting
Escalation Management
What Is ITSM 365?
ITSM 365 is a cloud-based service desk platform designed to automate internal IT support and external customer service. Catering to service companies, outsourcing providers, and internal departments like HR or facilities, it delivers solutions for omnichannel request handling, financial control, and asset management. The system operates on a low-code basis, enabling adaptable workflows for diverse business needs. With a focus on streamlining operations, the software supports organizations in maintaining high service standards and operational transparency.
ITSM 365 Pricing
ITSM 365 cost is structured around the Support and Outsource plans which have the same pricing and packages:
- Start: 7,500 rubles/month
- Lite: 15,000 rubles/month
- Standard: 30,000 rubles/month
- Enterprise: 60,000 rubles/month
Disclaimer: The pricing is subject to change.
ITSM 365 Integrations
The software supports integration with multiple systems and platforms, such as:
- Telegram
- TeamViewer
- PowerBI
- Jira software
- 1C: Enterprise
Who Is ITSM 365 For?
ITSM 365 is ideal for a wide range of industries and sectors, including:
- Real estate management
- Transport telematics
Is ITSM 365 Right For You?
This software could be the ideal choice if you need a secure, scalable service‑desk solution that brings transparency and efficiency to your support operations. ITSM 365 stores data in certified Tier III/IV, PCI DSS and ISO‑27001 cloud data centers, with backups and data‑replication to protect your information. Already adopted by over 7,700 IT specialists across 800+ projects, it supports growing teams while centralizing support, asset and process management under one roof.
Still doubtful if ITSM 365 is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
ITSM 365 Features
This feature enables users to centralize requests from email, phone, and messengers into a single interface. ITSM 365 software supports automatic registration, routing based on client or service type, and status tracking. Users can also manage tasks with checklists and monitor progress via Kanban boards to ensure timely resolution.
The platform provides a dedicated portal and mobile app for clients to manage their requests. ITSM 365 allows users to maintain a detailed directory of client organizational structures and contacts. This feature also supports service level agreements (SLAs) and contract management, ensuring clear rules and responsibilities for customer interactions.
This feature enables businesses to streamline workflows by automatically classifying requests and assigning responsible staff. ITSM 365 supports automated responses for common queries and status updates triggered by specific conditions. Users can also schedule recurring requests linked to objects or equipment, ensuring that routine maintenance and tasks are never overlooked.
The software empowers users to control financial aspects by tracking contract balances and analyzing profitability. It enables the maintenance of multiple price lists and the calculation of costs for works and materials. Additionally, users can generate and print branded invoices and completion acts directly within the system.
Users can make data-driven decisions using customizable dashboards that visualize key performance metrics. The platform offers tools to monitor overall company health, track SLA compliance by client, and evaluate employee efficiency. ITSM 365 allows for the export of reports and detailed analysis of service quality and operational trends.
