Khoros

Pros

Mobile responsiveness is definitely a plus and being able to handle a lot of tasks right from my phone makes it very convenient to use on the go.

Cons

It feels very technical to work with, Aurora takes a long time to be delivered and the cost is higher than I expected.

Pros

Right away the metrics dashboard stood out and has been incredibly useful for pulling meaningful insights. It's been put together really well.

Cons

The downside is the ROI feels pretty low because the platform is expensive and there were no updates to the communities side for a couple of years after several acquisitions shifted the focus toward social media support. It's definitely a powerful and flexible platform but there's a trade-off, you either need an internal development team to handle it or have to rely on their technical consultants which adds even more cost.

Pros

Platform covers a lot of ground and comes packed with features. It supports all the core discussion formats we need, from ideation and knowledge bases to general discussions and more. Over the years we've used it, downtime has been virtually nonexistent which has been a big plus. The customer success team is also excellent and really helps you get as much value from the product as possible.

Cons

If I had to point out something, it would be the slight shift in focus toward Publisher over the past year or so. It does make me wonder whether community innovation has taken a bit of a back seat. It's also certainly not the most affordable option on the market but after doing a lot of research, we still feel it's the strongest platform available.