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Overview
Khoros helps enterprises manage social media, communities, and digital care through a unified engagement platform. Its analytics and automation improve responsiveness and customer satisfaction. The software interface may seem dated and requires updates; however, its strong functionality and scalable design make it dependable for organizations handling multi-channel communication.
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Starting Price
Custom
Khoros Specifications
Omnichannel Support
Canned Responses
Analytics And Reporting
Self-Service Portal
What Is Khoros?
Khoros is a cloud-based customer engagement platform designed for enterprises to manage online communities, social media, and digital customer care. The software offers features such as Khoros communities, Khoros service, social media management, and AI & automation. It enables brands to centralize engagement, provide seamless self-service support, enhance agent efficiency, and monitor social interactions.
By using Khoros, organizations can improve customer satisfaction, reduce support costs, and foster stronger online communities through a unified, scalable solution suitable for global teams and multi-channel customer experiences.
Khoros Pricing
Disclaimer: The pricing is subject to change.
Khoros Integrations
Who Is Khoros For?
Khoros software serves a wide range of industries and sectors, including:
- Healthcare
- Retail
- Financial services
- Telecommunications
- Technology
- Education
- Travel and hospitality
Is Khoros Right For You?
Are you looking for a platform that unifies social media, community, and customer-care so your brand communicates with customers smoothly across channels? Khoros solves common pain points such as scattered customer interactions, fragmented community engagement, and lack of unified analytics — helping reduce support load and improve brand consistency.
Khoros is compliant with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), helping businesses meet global data-privacy obligations.
Still not sure if Khoros is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Khoros Features
Khoros features brands to schedule, publish and monitor content across multiple social networks from a single dashboard. This simplifies cross‑channel campaign execution, ensures consistent brand presence, and reduces overhead for teams managing multiple accounts.
Khoros empowers organizations to build brand‑owned online communities where users can post, interact, ask questions, and share resources. The system includes moderation tools, automated content filters, and workflow automation to handle spam or inappropriate content, ensuring a safe, well‑organized community environment.
Khoros provides a modern chat feature that supports asynchronous messaging across channels such as website chat, social apps, or in‑app messaging. Combined with bot automation for routine queries, this reduces resolution times and frees agents to focus on complex customer issues.
Khoros leverages machine learning and generative‑AI to provide conversation tagging, sentiment analysis, automatic response suggestions, and summarization of interactions. This reduces manual workload, speeds up response times, and helps brands derive data‑driven insights about customer sentiment and community health.
