LiveAgent Reviews

“Highly proactive customer engagement platform

Pros

I really appreciate the ability to engage with my customers through live chat on both our website and social media platforms. It's also useful to record conversations and monitor my agents' performance.

Cons

So far, everything has been great and I haven't had any issues.

“I recommend liveagent!!!

Pros

I enjoy how responsive the live agent is to my needs.

Cons

What I like least about LiveAgent is that it sometimes glitches or I get disconnected.

“The top customer service tool for all channels

Pros

I'm impressed by the pricing, interface and customer support service.

Cons

I'm facing challenges with porting phone numbers.

“Very easy messaging app

Pros

Such a great platform for understanding why someone is on our website.

Cons

I wish there were more options for notifications when I'm not online.

“Great software

Pros

As the Chief Editor in the Education Management industry, I use LiveAgent to provide customer support through live chat and calls.

Cons

Using Liveagent for 18 months and I haven't come across any defects yet.

“It's an amazing customer tool

Pros

Enhancing customer satisfaction is key for every business and LiveAgent offers tools like customer support, live chat and call recording, which allow me to provide top-notch customer service in one tool.

Cons

I've never experienced any glitches while offering customer support with LiveAgent.

“I had a great time using liveagent

Pros

LiveAgent boosts immediate customer support with live chat and integrates with multiple channels like email, chat and social media.

Cons

Honestly I'm getting everything I need to streamline customer satisfaction with it.

“A valuable asset for any customer support team

Pros

It allows customer support to be in direct contact with clients while staying organized when managing multiple clients at once.

Cons

I really wish to see more reporting stats to view in it.

“The most reliable provider of customer help and support

Pros

LiveAgent is one of the most advanced chatbot tools we use to connect with our customers through chats, phone calls, and other platforms. It's userfriendly and easy to navigate, and we've been using it for over two years. It has significantly reduced the need for physical customer support in our organization.

Cons

I haven't found anything that hasn't contributed to our company's growth. However, the software is quite a premium investment, which may not be ideal for small companies or local businesses, though it offers plenty of chatting options and customer connectivity features.

“It was very good to use it

Pros

I love that I can make calls indefinitely and the interface is great.

Cons

One prpblem is that you can't add a CSV contact list directly into the platform.

“Outstanding customer support software

Pros

I love everything about Liveagent- the format, layout, and ease of use. It helps streamline my workflow so I can easily track customer inquiries and requests. The live chat feature looks fantastic on our store, and the popup notifications when a customer starts a chat make sure I never miss anything, something that was an issue with our previous software. The few times I've needed support, they've responded quickly and addressed my questions. I'm really happy with it.

Cons

To be honest I haven't come across any issues. I was looking for something simple, and for me, this works perfectly for my needs and my customers.

“great for resolving customer issues

Pros

Real-time chat and omnichannel support are key benefits of using LiveAgent, which improve customer support and lead to greater satisfaction.

Cons

Its just that the advanced customizations are only available on higher-tier plans, but fortunately, I'm using the premium version, so I don't face limited customization options.

“Liveagent provides a multichannel of customer support

Pros

I give double thumbs up to the fact that LiveAgent integrates multiple communication channels, such as email, live chat, phone calls and social media, into one unified system.

Cons

LiveAgent is the most robust customer support program I've ever used. I find no flaws as it meets all my needs.