Overview
LiveAgent is a versatile help desk software designed to streamline customer communication across multiple channels, including email, live chat, and social media. While initial setup requires technical assistance, the extensive integration options and automated workflows enhance efficiency.
Overall Rating
Based on 13 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
LiveAgent Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is LiveAgent?
Overview
LiveAgent software caters to businesses across various industries, focusing on enhancing customer service interactions. It provides comprehensive solutions to manage customer inquiries through multiple channels, addressing common challenges such as slow response times and disorganized communication. By integrating diverse communication tools into a single platform, it helps businesses streamline their customer support processes.
LiveAgent Pricing
The software offers four packages:
- Small: $15/agent/month
- Medium: $29/agent/month
- Large: $49/agent/month
- Enterprise: $69/agent/month
Disclaimer: Prices are subject to change.
LiveAgent Integrations
The software seamlessly integrates with many business applications, including:
- WordPress
- Magento
- Shopify
- Mailchimp
- Slack
- Pipedrive
- Viber
Who Is LiveAgent For?
LiveAgent is designed for businesses of all sizes across various industries and sectors, such as:
- Education management
- IT
- Entertainment
- Consumer services
- Automotive
- Leisure and tourism
- Luxury goods and jewellery
Is LiveAgent Right For You?
With a strong reputation in the customer support sector, LiveAgent empowers organizations to improve efficiency and customer satisfaction, ultimately fostering loyalty and positive engagement. It increases revenue and productivity and offers a high-resolution rate with call centers. The software is also scalable and secure.
Still not sure if LiveAgent is right for you? Contact our customer support team at (661)384-7070, and they will help you make a confident decision.
LiveAgent Features
This feature intelligently assigns incoming support tickets to the most appropriate agents based on their expertise and workload. By automating this process, it ensures faster response times and improved efficiency, allowing support teams to handle inquiries more effectively.
LiveAgent's customizable contact forms enable businesses to gather essential customer information and inquiries directly on their website. These forms streamline the support process by capturing relevant details upfront, enhancing the customer experience and facilitating smoother ticket creation.
The SLA feature allows organizations to define and enforce response and resolution times for support requests. Setting clear expectations helps teams prioritize urgent tickets, ensuring compliance and accountability while enhancing overall customer satisfaction through timely service.
The software provides valuable analytics on customer interactions and ticket history, enabling support teams to gain insights into trends and performance. By understanding customer behavior and support metrics, businesses can make informed decisions to improve service quality and address recurring issues.
LiveAgent enables agents to log hours spent on each ticket, providing transparency and accountability. This information helps management analyze workload distribution, assess team productivity, and accurately report on support costs, leading to better resource allocation.
