LiveAgent

LiveAgent

Claimed

Claimed

13 Review(s)

Overview

LiveAgent is a versatile help desk software designed to streamline customer communication across multiple channels, including email, live chat, and social media. While initial setup requires technical assistance, the extensive integration options and automated workflows enhance efficiency.

Overall Rating

Based on 13 users reviews

4.8

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

What Is LiveAgent?

Overview

LiveAgent software caters to businesses across various industries, focusing on enhancing customer service interactions. It provides comprehensive solutions to manage customer inquiries through multiple channels, addressing common challenges such as slow response times and disorganized communication. By integrating diverse communication tools into a single platform, it helps businesses streamline their customer support processes.

LiveAgent Pricing

The software offers four packages:

  • Small: $15/agent/month
  • Medium: $29/agent/month
  • Large: $49/agent/month
  • Enterprise: $69/agent/month
LiveAgent cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

Disclaimer: Prices are subject to change.

LiveAgent Integrations

The software seamlessly integrates with many business applications, including:

  • WhatsApp
  • WordPress
  • Magento
  • Shopify
  • Mailchimp
  • Slack
  • Pipedrive
  • Viber
Watch a free LiveAgent demo to learn more about its integrations.

Who Is LiveAgent For?

LiveAgent is designed for businesses of all sizes across various industries and sectors, such as:

  • Education management
  • IT
  • Entertainment
  • Consumer services
  • Automotive
  • Leisure and tourism
  • Luxury goods and jewellery

Is LiveAgent Right For You?

With a strong reputation in the customer support sector, LiveAgent empowers organizations to improve efficiency and customer satisfaction, ultimately fostering loyalty and positive engagement. It increases revenue and productivity and offers a high-resolution rate with call centers. The software is also scalable and secure.

Still not sure if LiveAgent is right for you? Contact our customer support team at (661)384-7070, and they will help you make a confident decision.

Pros And Cons of LiveAgent

Pros

  • Has a user-friendly interface

  • Offers multi-channel support

  • In-depth reporting tools to streamline customer communications

Cons

  • Initial training is required for novice users

  • There can be performance issues during peak times

Frequently Asked Questions

Yes, LiveAgent offers an API.

LiveAgent supports several languages, including English, Danish, French, Dutch, German, and Estonian.

LiveAgent integrates with WhatsApp, WordPress, Magento, Slack, and more.

Yes, LiveAgent has a mobile app.

LiveAgent price starts at $15/agent/month for the Small plan, $29/agent/month for the Medium plan, $49/agent/month for the Large plan, and $69/agent/month for the Enterprise plan. Users can get pricing for a tailor-made plan.

The typical users of LiveAgent are those who use consumer services, automotive, and IT.

LiveAgent offers phone support, chat, email, helpdesk, Knowledge Base, and FAQs.