Last Updated
Overview
LiveAgent is a versatile help desk software designed to streamline customer communication across multiple channels, including email, live chat, and social media. While initial setup requires technical assistance, the extensive integration options and automated workflows enhance efficiency.
Overall Rating
Based on 13 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
LiveAgent Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is LiveAgent?
Overview
LiveAgent software caters to businesses across various industries, focusing on enhancing customer service interactions. It provides comprehensive solutions to manage customer inquiries through multiple channels, addressing common challenges such as slow response times and disorganized communication. By integrating diverse communication tools into a single platform, it helps businesses streamline their customer support processes.
LiveAgent Pricing
The software offers four packages:
- Small: $15/agent/month
- Medium: $29/agent/month
- Large: $49/agent/month
- Enterprise: $69/agent/month
Disclaimer: Prices are subject to change.
LiveAgent Integrations
The software seamlessly integrates with many business applications, including:
- WordPress
- Magento
- Shopify
- Mailchimp
- Slack
- Pipedrive
- Viber
Who Is LiveAgent For?
LiveAgent is designed for businesses of all sizes across various industries and sectors, such as:
- Education management
- IT
- Entertainment
- Consumer services
- Automotive
- Leisure and tourism
- Luxury goods and jewellery
Is LiveAgent Right For You?
With a strong reputation in the customer support sector, LiveAgent empowers organizations to improve efficiency and customer satisfaction, ultimately fostering loyalty and positive engagement. It increases revenue and productivity and offers a high-resolution rate with call centers. The software is also scalable and secure.
Still not sure if LiveAgent is right for you? Contact our customer support team at (661)384-7070, and they will help you make a confident decision.
LiveAgent Features
Automated Ticket Distribution
This feature intelligently assigns incoming support tickets to the most appropriate agents based on their expertise and workload. By automating this process, it ensures faster response times and improved efficiency, allowing support teams to handle inquiries more effectively.
Contact Forms
LiveAgent's customizable contact forms enable businesses to gather essential customer information and inquiries directly on their website. These forms streamline the support process by capturing relevant details upfront, enhancing the customer experience and facilitating smoother ticket creation.
Service Level Agreement (SLA)
The SLA feature allows organizations to define and enforce response and resolution times for support requests. Setting clear expectations helps teams prioritize urgent tickets, ensuring compliance and accountability while enhancing overall customer satisfaction through timely service.
Ticket/Customer Insights
The software provides valuable analytics on customer interactions and ticket history, enabling support teams to gain insights into trends and performance. By understanding customer behavior and support metrics, businesses can make informed decisions to improve service quality and address recurring issues.
Time Tracking
LiveAgent enables agents to log hours spent on each ticket, providing transparency and accountability. This information helps management analyze workload distribution, assess team productivity, and accurately report on support costs, leading to better resource allocation.
Pros And Cons of LiveAgent
Pros
Has a user-friendly interface
Offers multi-channel support
In-depth reporting tools to streamline customer communications
Cons
Initial training is required for novice users
There can be performance issues during peak times
LiveAgent Reviews
Total 13 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars85%
4
Stars15%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Health, Wellness and Fitness, 51-100 employees
Free Trial
“The top customer service tool for all channels”
Pros
I'm impressed by the pricing, interface and customer support service.
Cons
I'm facing challenges with porting phone numbers.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Events Services, 1-10 employees
Free Trial
“I recommend liveagent!!!”
Pros
I enjoy how responsive the live agent is to my needs.
Cons
What I like least about LiveAgent is that it sometimes glitches or I get disconnected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Broadcast Media, 500+ employees
More than a year
“Highly proactive customer engagement platform”
Pros
I really appreciate the ability to engage with my customers through live chat on both our website and social media platforms. It's also useful to record conversations and monitor my agents' performance.
Cons
So far, everything has been great and I haven't had any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does LiveAgent offer an API?
Yes, LiveAgent offers an API.
What language does LiveAgent support?
LiveAgent supports several languages, including English, Danish, French, Dutch, German, and Estonian.
What other apps does LiveAgent integrate with?
LiveAgent integrates with WhatsApp, WordPress, Magento, Slack, and more.
Does LiveAgent have a mobile app?
Yes, LiveAgent has a mobile app.
What type of pricing plans does LiveAgent offer?
LiveAgent price starts at $15/agent/month for the Small plan, $29/agent/month for the Medium plan, $49/agent/month for the Large plan, and $69/agent/month for the Enterprise plan. Users can get pricing for a tailor-made plan.
Who are the typical users of LiveAgent?
The typical users of LiveAgent are those who use consumer services, automotive, and IT.
What level of support does LiveAgent offer?
LiveAgent offers phone support, chat, email, helpdesk, Knowledge Base, and FAQs.