Last Updated
Overview
Luware Nimbus revolutionizes customer service by embedding its Omnichannel Contact Center directly within Microsoft Teams, unifying all customer channels in one place. While initial setup and provisioning can be slightly complex, the platform’s secure, Teams-native design and intelligent routing make it an excellent fit for mid-size and enterprise customer service teams.
Be the first one to leave a review!
No review found
Starting Price
Custom
Luware Nimbus Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics and Reporting
What Is Luware Nimbus?
Luware Nimbus is an AI-powered customer experience platform that transforms Microsoft Teams into a unified hub for reception, back-office, and contact center operations. It enables organizations to manage omnichannel customer interactions, apply AI-driven routing, and gain real-time performance insights, all natively within Microsoft Teams.
What Is Luware Nimbus Best Known For?
Luware Nimbus is best known for its native Microsoft Teams contact center capabilities, enabling organizations to manage customer interactions across voice and digital channels within a single platform. The solution combines intelligent call routing, automation, reporting, CRM integrations, and omnichannel engagement to help service and support teams deliver efficient customer experiences while leveraging the Microsoft ecosystem.
Luware Nimbus Pricing
Luware Nimbus pricing is based on licenses. It comes with a 30-day free trial.
- Advanced Routing: $77 (Licensed per service)
- Enterprise Routing: $154 (Licensed per service)
- Contact Center: $75 (Licensed per user)
- Attendant Console: $95 (Licensed per user)
Disclaimer: The pricing is subject to change.
Luware Nimbus Integrations
Luware Recording offers native integration with trader voice systems, mobile platforms, SIPREC, BT, and surveillance platforms, among others, including:
- Microsoft Teams
- IPC
- Zoom
Who Is Luware Nimbus For?
Luware Nimbus is ideal for a range of industries, including:
- Finance
- Healthcare
- Local government
- Manufacturing
Luware Nimbus Use Cases
Luware Nimbus helps organizations streamline customer communications, automate service processes, and improve customer experiences within Microsoft Teams. Below are common scenarios where the platform delivers measurable value.
Customer Service Teams Managing High Volumes Of Inquiries
Customer service teams often struggle to manage large volumes of calls, chats, emails, and digital interactions efficiently. When customer requests are routed manually or across disconnected systems, response times increase and service quality suffers. Luware Nimbus centralizes customer communications in Microsoft Teams and uses intelligent routing to connect customers with the most appropriate agent.
Regulated Organizations Unifying Customer Communications Across Channels
Financial services, insurance, and other regulated organizations use multiple communication channels, including voice, email, chat, and digital messaging. Managing these across separate systems limits visibility, creates inconsistent customer experiences, and raises compliance exposure. Luware Nimbus provides an omnichannel contact center platform that brings interactions into a single Teams workspace, while native integration with Luware Recording keeps conversations audit-ready under frameworks such as MiFID II and GDPR.
Service Desks Automating Routing And Workflows
IT support teams, shared service centers, and customer service departments spend significant time manually handling requests and assigning work. Luware Nimbus automates routing, task creation, and service processes through a certified Power Automate connector and OData API, connecting natively to CRM, ticketing, and business intelligence tools without custom development. This reduces manual effort and lets agents focus on higher-value interactions.
Is Luware Nimbus Right For You?
Looking for a reliable solution that delivers compliant conversation recording and archiving? Luware Recording is built for regulated organizations that need audit-ready capture across platforms. Luware Recording maintains security and compliance credentials, including SOC 2 Type II, ISO/IEC 27001, Microsoft 365 certification, and CSA STAR Level One, while supporting compliance with regulations such as GDPR.
Leading institutions such as SIX, Swiss Re, and KBC trust it to maintain secure, scalable compliance operations.
Still not sure about Luware Nimbus? Contact our support team at (661) 384-7070 for further guidance.
Luware Nimbus Features
Drag-And-Drop Workflow Editor
Luware Nimbus lets you build and customize your call and message routing workflows using an intuitive visual editor. No coding is required, just drag, drop, and deploy to ensure each request lands on the right desk quickly, improving response times and customer satisfaction.
Intelligent Routing
With the software’s intelligent routing, calls and tasks are routed dynamically based on agent skills, caller priority, locale, or custom criteria. This ensures high-priority or specialized cases reach the most suitable agents, reducing wait times and improving first-call resolution.
Live and Historical Analytics
The vendor’s reporting service works by tracking call volumes, agent presence, queue status, and workload in real time, plus reviewing historical data to identify trends. This insight empowers managers to optimize staffing, improve performance, and forecast demand.
Omnichannel Contact Center
Manage customer interactions across voice, chat, email, and social channels in one unified interface as per their preferences. This omnichannel support ensures customers can reach you on their preferred channel without compromising consistency, thereby driving business growth.
Attendant Console
It is a dedicated dashboard for receptionists and front desk operators to manage call queues, transfers, contacts, notes, and call routing. This simplifies frontline support and ensures calls are directed efficiently across the organization.
Pros And Cons of Luware Nimbus
Pros
Skill-based call routing and distribution
Real-time and historical reporting
Improves first call resolution
Cons
Onboarding sessions lack coordination
The recording service seems challenging at first
Luware Nimbus Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
Who is Luware Nimbus for?
Luware Nimbus is designed for organizations that want to manage customer interactions across voice and digital channels within Microsoft Teams. It is used by customer service teams, contact centers, IT helpdesks, shared service centers, and customer-facing departments across industries such as financial services, insurance, healthcare, retail, telecommunications, education, government, and professional services.
Does Luware Nimbus offer an API?
Yes. Luware Nimbus provides APIs, webhooks, and a Power Automate connector for custom integrations and workflows.
What types of pricing plans does Luware Nimbus offer?
Luware Nimbus offers subscription-based pricing plans tailored to different business requirements and deployment needs. View plan details at https://luware.com/pricing, or request a custom quote tailored to your organization's needs.
What level of support does Luware Nimbus offer?
Luware provides customer support, onboarding resources, technical documentation, knowledge base articles, and expert guidance to help organizations deploy, manage, and optimize their Nimbus environment.
What language does Luware Nimbus support?
Luware Nimbus supports multilingual customer service environments and is designed for international organizations operating across different regions.
Does Luware Nimbus have a mobile app?
Luware Nimbus is built natively on Microsoft Teams, allowing users to access Nimbus functionality through the Microsoft Teams desktop and mobile applications.