Last Updated
Overview
Luware Nimbus revolutionizes customer service by embedding its Omnichannel Contact Center directly within Microsoft Teams, unifying all customer channels in one place. While initial setup and provisioning can be slightly complex, the platform’s secure, Teams-native design and intelligent routing make it an excellent fit for mid-size and enterprise customer service teams.
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Starting Price
Custom
Luware Nimbus Specifications
Live Chat
Omnichannel Support
CRM Integration
Analytics and Reporting
What Is Luware Nimbus?
Luware Nimbus is an AI-powered CCaaS solution that seamlessly transforms Microsoft Teams into a scalable customer service and receptionist hub. It provides core customer service tools that unify communication in a single hub. Businesses can route calls intelligently, deploy custom workflows without coding, and get a 360° view of customer interaction history. It allows service managers to quickly customize call flows and IVR menus, ensuring rapid adaptation to business changes. This helps reduce response time and improve contact center efficiency.
Luware Nimbus Pricing
The Luware Nimbus cost structure is based on licenses. It comes with a 30-day free trial.
- Advanced Routing: $77 (Licensed per service)
- Enterprise Routing: $154 (Licensed per service)
- Contact Center: $75 (Licensed per user)
- Attendant Console: $95 (Licensed per user)
Disclaimer: The pricing is subject to change.
Luware Nimbus Integrations
The software supports integration with multiple platforms, such as:
- Marketo
- Mailchimp software
- Sharepoint
- Salesforce CRM
- Microsoft Teams
Who Is Luware Nimbus For?
Luware Nimbus is ideal for a range of industries, including:
- Finance
- Healthcare
- Local government
- Manufacturing
Is Luware Nimbus Right For You?
Does your organization struggle to manage multiple customer service channels and find an easy-to-use solution that fully leverages your Microsoft Teams ecosystem? Disconnected systems cause delays and inconsistent service, ultimately harming customer loyalty. The Luware Nimbus platform provides a unified workspace, ensuring agents have all the context they need to boost FCR and reduce handling times. Organizations like Derby City Council rely on this encrypted software to deliver top-notch customer service.
Still not sure about Luware Nimbus? Contact our support team at (661) 384-7070 for further guidance.
Luware Nimbus Features
Luware Nimbus lets you build and customize your call and message routing workflows using an intuitive visual editor. No coding is required, just drag, drop, and deploy to ensure each request lands on the right desk quickly, improving response times and customer satisfaction.
With the software’s intelligent routing, calls and tasks are routed dynamically based on agent skills, caller priority, locale, or custom criteria. This ensures high-priority or specialized cases reach the most suitable agents, reducing wait times and improving first-call resolution.
The vendor’s reporting service works by tracking call volumes, agent presence, queue status, and workload in real time, plus reviewing historical data to identify trends. This insight empowers managers to optimize staffing, improve performance, and forecast demand.
Manage customer interactions across voice, chat, email, and social channels in one unified interface as per their preferences. This omnichannel support ensures customers can reach you on their preferred channel without compromising consistency, thereby driving business growth.
It is a dedicated dashboard for receptionists and front desk operators to manage call queues, transfers, contacts, notes, and call routing. This simplifies frontline support and ensures calls are directed efficiently across the organization.
