Overview
Mint Service Desk combines helpdesk automation with enterprise-level compliance, enabling IT teams to reduce resolution times through smart ticketing, custom forms, and SLA tracking. While its reporting tools could benefit from deeper customization, the platform streamlines workflows and centralizes communication for teams seeking control and clarity.
Overall Rating
Based on 6 users reviews
4.7
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Mint Service Desk Specifications
CRM Integration
Canned Responses
Analytics and Reporting
Escalation Management
What Is Mint Service Desk?
Mint Service Desk is an information technology service management (ITSM) and enterprise service management (ESM) platform designed to streamline IT support, incident management, and service requests. It supports both on-premises and cloud deployment.
Key features include artificial intelligence (AI)-powered ticket routing, a self-service portal, and service level agreement (SLA) management, reducing resolution times and boosting productivity. Ideal for mid-sized to large enterprises, it addresses key pain points like disjointed communication and inefficient ticket tracking.
Mint Service Desk Pricing
Mint Service Desk price depends on two pricing options for its cloud plan with a 7-day free trial. The details are as follows:
- Mint Service Desk Lite: $5/agent/month
- Mint Service Desk Pro: $9/agent/month
For its on-premises deployment, it offers three plans, all with custom pricing:
- MintSD Lite
- MintSD Pro
- MintSD Enterprise
Disclaimer: The pricing is subject to change.
Mint Service Desk Integrations
The software supports integration with multiple systems and platforms, such as:
- Azure Active Directory
- Okta
Who Is Mint Service Desk For?
Mint Service Desk software is ideal for a wide range of industries and sectors, including:
- Healthcare
- Logistics
- Retail
- Education
- Manufacturing
Is Mint Service Desk Right For You?
Mint Service Desk stands out for its balance of affordability and enterprise-grade features, making it a top choice for IT teams prioritizing automation and scalability. Recognized for its customer satisfaction, it also complies with the General Data Protection Regulation (GDPR) and ISO 27001 security standards.
Whether you need streamlined ticketing or powerful asset management, Mint’s customizable workflows adapt to your needs.
Still doubtful if Mint Service Desk is the right fit for you? Connect with our expert software consultants at (661) 384-7070 for further guidance.
Mint Service Desk Features
Mint Service Desk centralizes contract management, allowing teams to store, track, and renew agreements in a single platform. Automated alerts for expiration dates and compliance terms reduce manual oversight. This ensures legal adherence and operational efficiency by eliminating scattered documents.
The system enforces service-level agreements with real-time monitoring and breach notifications. Customizable escalation paths prioritize critical tickets based on predefined rules. Businesses maintain accountability and customer trust by meeting resolution timelines consistently.
Emails are automatically converted into tickets, ensuring no request is missed. Threaded conversations sync with the helpdesk for full context. This eliminates switching between platforms, streamlining communication for faster resolutions.
Teams can define custom ticket statuses (e.g., "In Progress," "Awaiting Approval") to reflect internal workflows. Visual dashboards display real-time progress. This reduces confusion and improves team coordination.
A self-service portal lets users submit tickets, track progress, and access knowledge base articles. Automated responses handle common queries. This reduces ticket volume and empowers customers with instant solutions.
Tailored forms capture precise data (e.g., asset details, incident types) at ticket creation. Dropdowns and conditional logic minimize manual entry. This standardizes reporting and ensures accurate prioritization.
