Computer Software, 51-100 employees
Less than 6 months
“Compatible and Easy ITSM software”
Pros
The user experience is excellent, with a user friendly interface that is easy to navigate for admins, agents and customers alike. Plus being cloud based I find it simple to scale but I like the fact that it can also be set up on-premise if needed. This flexibility makes it a great choice for our growing businesses.
Cons
Well I think the roadmap for upcoming releases could be made clearer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Retail, 1-10 employees
Free Trial
“Good client service software”
Pros
It is an excellent customer service tool that is simple and easy to use, with a variety of useful features that help us improve efficiency and support.
Cons
No complaints as it is very simple and effective. I really like it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 11-50 employees
Less than a year
“User-friendly and offers great support”
Pros
Mint Service Desk software is very userfriendly and offers great service. I find it quick to set up making it perfect for anyone looking for a hassle-free experience.
Cons
The notification setup seems a bit confusing to me. So I feel like it could be clearer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Information Technology and Services, 500+ employees
More than a year
“Opens up more possibilities for us”
Pros
Our team really likes it as it has a user friendly interface with everything needed to quickly manage tickets. Plus MintSD is flexible, easy to install and configure. The support team is fast and reliable too.
Cons
In my opinion it does not have any cons.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Computer Software, 500+ employees
Less than 6 months
“Budget friendly and does exactly what it promises!”
Pros
We were looking for a platform to handle service management along with extra features like a Customer Portal. The good thing is that it meets these requirements. And for us the Customer Portal and the ability to manage dynamic fields related to specific ticket types were truly the main game-changers.
Cons
The admin panel could be explained better especially for those new to service desks.I also feel like there are a few tweaks that could improve the overall user experience but I believe that will be addressed in future versions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 500+ employees
Less than a year
“Affordable ITSM software that saves time”
Pros
The system is flexible and easy to deploy within our organization. The plus point is that its available on premise which is really important for us. We like that it is ITIL V4 certified and scalable, ready for cloud architecture and dockerized for better performance and future growth.
Cons
I think the user experience could use some improvements especially with the calendar control which needs an update. Additionally the free version lacks API documentation which led me to upgrade to the Enterprise version for better access to this feature.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9