Mojo Helpdesk Reviews

Pros

This software has proven to be one of the best for our company. We can easily assign tickets and numbers to our valued customers quickly and fairly. It's incredibly simple to use and provides excellent results.

Cons

Occasionally we encounter issues with the timetable and some glitches cause problems but these occurrences are rare. Their development team is always available to assist.

Pros

So user friendly and helpful. It loads fast and doesn't require much training because the design is very easy to understand and navigate.

Cons

There's not much to complain about really. the design is pretty simple, but that doesn't bother me.

Pros

I really appreciate how simple it is to communicate with clients through tickets. You can respond within the ticket and customers reply via email. The design is simple and efficient.

Cons

Switching the assignment of a ticket can be tricky at first but once you understand it, it's quite simple.

Pros

Onboarding was smooth for both our internal team and clients. We were able to contact support and share our issues and they addressed one of the concerns in the next update, which was impressive.

Cons

Reporting could be improved. There are limited default reports and for anything beyond that, you have to export the data.

Pros

It integrates well with Google, offers lots of automation, and is easy to set up and configure. It's also customizable and cloud based.

Cons

Ticket priority levels are predefined and can't be changed.

Pros

Mojo Helpdesk is a great tool for managing customer support efficiently. It allows you to create automated ticket responses, custom email templates and track time. The dashboard is also excellent.

Cons

There's room for improvement with Mojo. The customization process can be overwhelming and complex.

Pros

Using this software is incredibly easy and user-friendly. We use Mojo whenever we have an issue with our account, and I'm amazed by how simple it is. It isn't overwhelming or complicated, just straightforward and great.

Cons

The choices are limited and not all potential issues are available. I hope they expand the options for sending tickets.

Pros

Very very easy to use and extremely simple to navigate.

Cons

The interface could be more visually appealing, I think it's a bit plain but it doesn't really impact functionality, so it's not a major downside.

Pros

This software is super easy to use and has allowed me to triple the number of dials I could make with other programs. The information it provides is also very accurate and reliable.

Cons

If you're looking for a flashy, modern dialer, this isn't it. It has a simple design but I still love it.

Pros

The ability to customize forms to reduce user submission time has allowed us to create multiple forms that the end user can select based on their specific needs.

Cons

Customization is a great feature but isn't always intuitive. There is a learning curve for new users.

Pros

It's web based, integrates with Google Suite and has multiple forms, queues, and routing options. The customer service is excellent as well.

Cons

Reporting is not the best. You can only pull up a month's worth of an employee's Mojo (customer ratings) and it can only be associated with one Google domain.

Pros

This is a fantastic tool, it's easy to use, convenient, and affordable. It helps with tracking tickets online and more.

Cons

There's something about it I don't like but overall the product works well and is very affordable.

Pros

I appreciate how customizable it is without losing functionality. There are many options for creating tickets for specific IT-related tasks, like password resets or Chromebook profile changes.

Cons

With all the customization options, it's easy to get carried away and make changes to the point where users become confused about how to navigate the site. It's both a strength and a weakness.

Pros

Google integration is key for our organization. It allows us to make Mojo Helpdesk available to staff across 12 locations without any administrative setup or maintenance.

Cons

The renewal process for using a purchase order could be smoother. I have to submit a ticket to request an invoice every year.

Pros

The software is easy to use for both agents and end users. Our organization has many staff members who aren't very tech savvy but we've never had a complaint about the ease of use.

Cons

I wish there were more options to report on historical tickets. Right now we are limited to 30 day increments but I would like to see lifetime records.

Pros

Mojo is flexible, letting you create custom fields for ticket forms. The platform is visually appealing for end users, and the ticket form setup is so simple that even basic users can design and modify the forms.

Cons

Many system field options can't be changed. While you can create a custom field to replace a system field, some default features like priority indicators, are ineffective if you don't use the original system field.