Last Updated
Overview
Mojo Helpdesk is designed to streamline customer support and boost employee productivity. Although it might lack features for advanced services, the software is customizable with robust ticketing and versatile templates. Moreover, Mojo Helpdesk integrates seamlessly with various tools to centralize multiple tickets, helping teams boost their service operations efficiently.
Overall Rating
Based on 16 users reviews
4.6
Rating Distribution
Positive
94%
Neutral
6%
Negative
0%
Starting Price
Custom
Mojo Helpdesk Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is Mojo Helpdesk?
Mojo Helpdesk is perfect for businesses aiming to simplify their support processes. It offers intuitive ticketing, centralized task management, and smooth integration, ensuring faster responses to customer queries. It is beneficial to users due to its straightforward interface and collaboration tools for teams. The software helps organizations optimize their support workflows, improve customer satisfaction, and effortlessly maintain clear communication channels. Mojo Helpdesk serves different business departments, from IT support and customer service to facility management and human resources.
Mojo Helpdesk Pricing
- TEAM: $14/agent/month
- BUSINESS: $24/agent/month
- ENTERPRISE: $34/agent/month
Request a detailed Mojo Helpdesk cost analysis to pick a suitable plan.
Disclaimer: The pricing is subject to change.
Mojo Helpdesk Integrations
Mojo Helpdesk software integrates with over 125 different apps, including:
- Salesforce
- Wrike
- Xero
- Mailchimp
- Slack
- Zendesk
- HubSpot
.Who Is Mojo Helpdesk For?
Mojo Helpdesk serves different industries, such as:
- E-commerce
- Healthcare
- Education
Is Mojo Helpdesk Right For You?
Mojo Helpdesk is a dependable choice if you're looking for cohesive and customizable ticket tracking software. Its powerful features like automation, asset management, and self-service options help users streamline ticketing, increase team efficiency, and enhance customer satisfaction. For its security compliances and diverse tools, Mojo Helpdesk is used by hundreds of businesses, such as RocketRoute Limited, SoFi Stadium, and Texas Children’s Hospital.
Still unsure about Mojo Helpdesk? Contact our support team at (661) 384-7070 for expert assistance.
Mojo Helpdesk Features
Self-Service Knowledge Base
This feature helps users reduce incoming requests by providing quick answers to common questions. It facilitates easy access to a self-service knowledge base, empowering them to find solutions independently and efficiently.
Automation
The software automates workflows, helping teams assign tickets automatically and send timely responses. It enables users to work faster with the help of business rules, triggers, and automatic ticket escalations, resulting in the resolution of customer issues more effectively.
User Management
Mojo Helpdesk enables businesses to store customer information in a centralized place and create custom contact fields. It also empowers organizations to organize users by departments or criteria and streamline ticket management and support.
Customer Satisfaction Ratings
It allows customers to rate the support they receive, providing insights into team performance. It helps users and queues with detailed statistics that enable teams to continually improve service quality and ensure customer satisfaction.
Asset Management
The solution assists in tracking assets like computers and licenses to ensure proper management. It notifies users about contract renewals and also allows assets to be checked in or out, offering a comprehensive view of all company assets.
Pros And Cons of Mojo Helpdesk
Pros
Useful ticket tracking system
Customizable ticketing and templates
Excellent for centralized team management
Cons
Limited reporting options, according to some software users
Some users suggest the addiction of advanced features for services
Mojo Helpdesk Reviews
Total 16 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars31%
3
Stars6%
2
Stars0%
1
Stars0%
Share your experience
E-Learning, 1-10 employees
Free Trial
“Mojo Helpdesk is an excellent ticketing software”
Pros
This software has proven to be one of the best for our company. We can easily assign tickets and numbers to our valued customers quickly and fairly. It's incredibly simple to use and provides excellent results.
Cons
Occasionally we encounter issues with the timetable and some glitches cause problems but these occurrences are rare. Their development team is always available to assist.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
7
Higher Education, 500+ employees
More than a year
“A super easy-to-use app that's very helpful”
Pros
So user friendly and helpful. It loads fast and doesn't require much training because the design is very easy to understand and navigate.
Cons
There's not much to complain about really. the design is pretty simple, but that doesn't bother me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Photography, 1-10 employees
Less than 6 months
“Excellent product”
Pros
I really appreciate how simple it is to communicate with clients through tickets. You can respond within the ticket and customers reply via email. The design is simple and efficient.
Cons
Switching the assignment of a ticket can be tricky at first but once you understand it, it's quite simple.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Mojo Helpdesk offer an API?
Yes, Mojo Helpdesk provides an API.
Does Mojo Helpdesk have a mobile app?
Yes, Mojo Helpdesk has a mobile app for Android and iOS users.
What other apps does Mojo Helpdesk integrate with?
Mojo Helpdesk has integration arrangements with a wide range of apps such as Slack, HubSpot, Zendesk, WooCommerce, Mailchimp, Salesforce, and Klaviyo.
What language does Mojo Helpdesk support?
Mojo Helpdesk supports only the English language.
What types of pricing plans does Mojo Helpdesk offer?
The Mojo Helpdesk costs are divided into three pricing plans: TEAM at $14/agent/month, BUSINESS at $24/agent/month, and ENTERPRISE at $34/agent/month. All plans come with a 14-day free trial.
Who are the typical users of Mojo Helpdesk?
Typical users of Mojo Helpdesk are IT service desks, customer service teams, and those managing assets across growing businesses and industries like e-commerce, education, and healthcare.
What level of support does Mojo Helpdesk offer?
Mojo Helpdesk offers support through phone, a knowledge base, webinars, video tutorials, and a help center.