Overview
Mojo Helpdesk is designed to streamline customer support and boost employee productivity. Although it might lack features for advanced services, the software is customizable with robust ticketing and versatile templates. Moreover, Mojo Helpdesk integrates seamlessly with various tools to centralize multiple tickets, helping teams boost their service operations efficiently.
Overall Rating
Based on 16 users reviews
4.6
Rating Distribution
Positive
94%
Neutral
6%
Negative
0%
Starting Price
Custom
Mojo Helpdesk Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Mojo Helpdesk?
Mojo Helpdesk is perfect for businesses aiming to simplify their support processes. It offers intuitive ticketing, centralized task management, and smooth integration, ensuring faster responses to customer queries. It is beneficial to users due to its straightforward interface and collaboration tools for teams. The software helps organizations optimize their support workflows, improve customer satisfaction, and effortlessly maintain clear communication channels. Mojo Helpdesk serves different business departments, from IT support and customer service to facility management and human resources.
Mojo Helpdesk Pricing
- TEAM: $14/agent/month
- BUSINESS: $24/agent/month
- ENTERPRISE: $34/agent/month
Request a detailed Mojo Helpdesk cost analysis to pick a suitable plan.
Disclaimer: The pricing is subject to change.
Mojo Helpdesk Integrations
Mojo Helpdesk software integrates with over 125 different apps, including:
- Salesforce
- Wrike
- Xero
- Mailchimp
- Slack
- Zendesk
- HubSpot
.Who Is Mojo Helpdesk For?
Mojo Helpdesk serves different industries, such as:
- E-commerce
- Healthcare
- Education
Is Mojo Helpdesk Right For You?
Mojo Helpdesk is a dependable choice if you're looking for cohesive and customizable ticket tracking software. Its powerful features like automation, asset management, and self-service options help users streamline ticketing, increase team efficiency, and enhance customer satisfaction. For its security compliances and diverse tools, Mojo Helpdesk is used by hundreds of businesses, such as RocketRoute Limited, SoFi Stadium, and Texas Children’s Hospital.
Still unsure about Mojo Helpdesk? Contact our support team at (661) 384-7070 for expert assistance.
Mojo Helpdesk Features
This feature helps users reduce incoming requests by providing quick answers to common questions. It facilitates easy access to a self-service knowledge base, empowering them to find solutions independently and efficiently.
The software automates workflows, helping teams assign tickets automatically and send timely responses. It enables users to work faster with the help of business rules, triggers, and automatic ticket escalations, resulting in the resolution of customer issues more effectively.
Mojo Helpdesk enables businesses to store customer information in a centralized place and create custom contact fields. It also empowers organizations to organize users by departments or criteria and streamline ticket management and support.
It allows customers to rate the support they receive, providing insights into team performance. It helps users and queues with detailed statistics that enable teams to continually improve service quality and ensure customer satisfaction.
The solution assists in tracking assets like computers and licenses to ensure proper management. It notifies users about contract renewals and also allows assets to be checked in or out, offering a comprehensive view of all company assets.