Monto

Monto provides a branded, self-service interface where customers can view past orders, track shipments, review purchases, and participate in referral programs. The portal also supports shop announcements, file downloads, and other customer-facing features. It integrates seamlessly with all Monto apps, offering an all-in-one solution for customer engagement.

This feature provides a centralized view of each customer, including their orders, reviews, carts, and lifetime value. It allows merchants to create and maintain precise customer segments using advanced filtering. Teams can assign tasks, add notes, and track all customer activities to manage interactions efficiently.

The software’s customer portal allows customers to view their past orders and active subscriptions in one place. It provides a streamlined interface where users can easily check order status and access related information. This helps customers manage their purchases more independently.

Monto automatically translates its customer-facing portal based on each user’s browser language settings. The interface currently supports 21 languages, ensuring customers can navigate and interact in their preferred language. Additional languages can be added upon request.

The platform includes features for easy review moderation and publishing of all feedback received by the store. This capability allows merchants to manage review replies, moderation, and publishing through a single dashboard interface. It simplifies the entire process of engaging with reviewers and quickly showcasing validated customer feedback.