MSP360 Connect
Last Updated
Overview
MSP360 Connect enables IT teams to securely access and manage remote devices with file transfer, multi-session support, and robust security. While occasional minor audio issues may occur, it remains a dependable tool for IT professionals and managed service providers seeking streamlined remote administration.
Overall Rating
Based on 13 users reviews
4.2
Rating Distribution
Positive
77%
Neutral
23%
Negative
0%
Starting Price
$0
(Free plan)
MSP360 Connect Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
MSP360 Connect Features
Unlimited Concurrent Sessions
The platform allows you to manage multiple devices at the same time without restrictions. Users can initiate several remote sessions simultaneously, improving workflow efficiency. This feature ensures teams can collaborate effectively and handle multiple tasks without delays or interruptions.
Multi-Monitor Support
This feature enables connection to devices with multiple monitors and lets users switch views seamlessly. It provides a comprehensive view of all screens, facilitating accurate troubleshooting and monitoring. Multi-monitor support enhances productivity by allowing simultaneous oversight of multiple applications and workflows.
File Transfer
The software provides fast and secure file sharing between connected devices. Transfers occur without disrupting ongoing sessions, ensuring smooth operations. Teams can exchange critical data efficiently, reduce downtime, and maintain continuous workflow.
Session Recording
This feature captures remote sessions and meetings for future reference. The built-in Session Player allows playback, making it easy to review interactions or track work progress. Recorded sessions improve accountability, training, and documentation for IT and support teams.
Centralized Management
MSP360 Connect offers a single web console to oversee all remote connections. Administrators can manage, monitor, and configure sessions efficiently from one location. Centralized management simplifies operations, improves control, and provides a clear overview of the entire IT environment.
Pros And Cons of MSP360 Connect
Pros
Session recording and playback
Supports unlimited concurrent sessions
Straightforward deployment across multiple devices
Cons
Occasional connection instability
Mouse or keyboard input may lag
MSP360 Connect Reviews
Total 13 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars15%
3
Stars8%
2
Stars15%
1
Stars0%
Share your experience
Internet, 11-50 employees
Less than 6 months
“Reliable remote desktop tool”
Pros
It has been a very dependable and user-friendly remote desktop tool, with fast performance and a stable connection. It works really well for both everyday use and professional tasks because the setup is simple and there isn't much of a learning curve.
Cons
Installing it on a Windows computer can be a bit difficult. It would also be better if it supported larger file transfers between computers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Venture Capital & Private Equity, 1-10 employees
Free Trial
“Strong security features”
Pros
Getting connected to remote devices with it is pretty simple because the interface feels user-friendly and simple to move around in. The software has also been reliable, with stable remote sessions that users can count on. Another strong point is the security side since it includes features like encryption and password protection to help keep remote connections safe.
Cons
Support has been a mixed area. Although plenty of users say the customer service team is helpful, others have mentioned slower reply times and trouble getting more complex issues fully resolved.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Information Technology and Services, 1-10 employees
Less than a year
“Wide variety of features”
Pros
This product offers excellent value for the range of features that come with it and it feels like a really strong option overall.
Cons
I honestly don't have any real complaints especially since it performs just as well as other products that cost quite a bit more.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Frequently Asked Questions
Does MSP360 Connect have a mobile app?
Yes, MSP360 Connect offers a dedicated mobile app.
What language does MSP360 Connect support?
MSP360 Connect primarily supports English.
What other apps does MSP360 Connect integrate with?
MSP360 Connect supports integration primarily with HaloPSA.
What types of pricing plans does MSP360 Connect offer?
MSP360 Connect offers two pricing plans, including Free and Pro ($89.99/month). Get a detailed MSP360 Connect cost breakdown tailored to your specific requirements.
Who are the typical users of MSP360 Connect?
MSP360 Connect features are used by organizations across industries and sectors, such as Financial services, Healthcare, and Education.
Does MSP360 Connect offer an API?
Yes, MSP360 Connect offers an API.
What level of support does MSP360 Connect offer?
MSP360 Connect offers support through contact form, phone, and resource hub.