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Overview
My LiveChat is a long-standing, robust live chat and customer messaging platform designed to convert website visitors into customers by providing instantaneous communication. While the user-interface design can be enhanced, the platform offers a comprehensive Agent Console with tools like Proactive Chat and Live Co-Browsing.
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Starting Price
$0
Free plan
My LiveChat Specifications
- Live Chat
- Canned Responses
- Analytics And Reporting
- Customer Feedback Surveys
What Is My LiveChat?
My LiveChat is a dedicated live chat and customer messaging solution that transforms a website into a real-time communication hub. It offers a proprietary chat engine ("Cute Chat") for high reliability and scalability. The platform is designed to anticipate customer needs using Visitor Monitoring and Proactive Chat features, while equipping agents with tools like Canned Responses and chat transfer to reduce resolution time and provide personalized, high-quality answers.
My LiveChat Pricing
My LiveChat offers the following plans:
- Free: $0
- Starter: $15/month
- Basic: $29/month
- Corporate: $59/month
- Enterprise: $99/month
Disclaimer: The pricing is subject to change.
My LiveChat Integrations
My LiveChat offers plugins and integrations with website platforms and e-commerce stores, such as:
Who Is My LiveChat For?
My LiveChat software is ideal for a wide range of industries, business sizes, teams and sectors, including:
- Startups
- Sales teams
- Support teams
- E-commerce stores
- Companies prioritizing fast & personalized web chat
Is My LiveChat Right For You?
As an advanced live chat solution, My LiveChat excels by prioritizing stability and agent efficiency. It eliminates the concern of capacity limits with unlimited chat volume across all plans. Agents are empowered with essential tools such as Proactive Chat, real-time Visitor Monitoring, and dedicated Mobile Apps, ensuring your business can consistently provide rapid, high-quality support that converts prospects into long-term customers.
Still unsure about My LiveChat features? Contact us at (661) 384-7070 for further guidance.
My LiveChat Features
Real-Time Visitor Monitoring
This feature allows agents to see website visitors in real-time, including their IP address, country, pages visited, and referrer address. This intelligence enables agents to provide a personalized experience and proactively invite visitors to chat.
Proactive Chat And Smart Invitation
Agents can welcome visitors with automated, personalized greetings based on specific criteria like location or the URL they are currently viewing. This feature helps intercept visitors before they leave the website, converting prospects into customers.
Agent Console And Collaboration
The Agent Console, available as an app for Web, Windows, Mac, iOS, and Android, allows operators to handle multiple simultaneous chats. Agents can use Canned Responses, transfer chats to other agents, and monitor typing indicators for quick collaboration.
Live Co-Browsing
This feature enables agents to co-browse with online shoppers, allowing them to provide live visual guidance to customers. Live Co-Browsing simplifies troubleshooting and assists with complex sales or support issues directly within the chat session.
Communication Analytics And Transcripts
The software tracks communication and provides analytics on chat history, allowing administrators to search records by date, staff, or customer. Customers can also request chat transcripts to be sent to their email address for personal records.
Pros And Cons of My LiveChat
Pros
Offers a powerful free plan with unlimited chats and agents
Provides native agent apps for iOS, Android, Windows, and Mac for on-the-go support
Reliable and scalable, powered by the proprietary ("Cute Chat") engine
Cons
Some users request the need for a bot-based automatic response when agents are away
Notifications may take some time to show up as reported by some users
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Frequently Asked Questions
Does My LiveChat offer an API?
Yes, My LiveChat offers an API.
Who are the typical users of My LiveChat?
My LiveChat features are used by small to mid-sized organizations with sales and support teams.
What language does My LiveChat support?
My LiveChat software primarily supports English.
What types of pricing plans does My LiveChat offer?
My LiveChat price starts with Free plan at $0, Starter at $15/month, Basic at $29/month, Corporate at $59/month, and Enterprise at $99/month. Get a detailed My LiveChat cost breakdown tailored to your specific requirements.
Does My LiveChat have a mobile app?
Yes, My LiveChat does offer a dedicated mobile app.
What other apps does My LiveChat integrate with?
My LiveChat supports integration with a wide range of platforms, including WordPress, Shopify, Joomla, Magento, Drupal, OpenCart and BigCommerce.
What level of support does My LiveChat offer?
My LiveChat offers support via live chat, support tickets, FAQs and relevant documentation.