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Overview
My LiveChat is a long-standing, robust live chat and customer messaging platform designed to convert website visitors into customers by providing instantaneous communication. While the user-interface design can be enhanced, the platform offers a comprehensive Agent Console with tools like Proactive Chat and Live Co-Browsing.
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Starting Price
$0
Free plan
My LiveChat Specifications
Live Chat
Canned Responses
Analytics And Reporting
Customer Feedback Surveys
What Is My LiveChat?
My LiveChat is a dedicated live chat and customer messaging solution that transforms a website into a real-time communication hub. It offers a proprietary chat engine ("Cute Chat") for high reliability and scalability. The platform is designed to anticipate customer needs using Visitor Monitoring and Proactive Chat features, while equipping agents with tools like Canned Responses and chat transfer to reduce resolution time and provide personalized, high-quality answers.
My LiveChat Pricing
My LiveChat offers the following plans:
- Free: $0
- Starter: $15/month
- Basic: $29/month
- Corporate: $59/month
- Enterprise: $99/month
Disclaimer: The pricing is subject to change.
My LiveChat Integrations
My LiveChat offers plugins and integrations with website platforms and e-commerce stores, such as:
Who Is My LiveChat For?
My LiveChat software is ideal for a wide range of industries, business sizes, teams and sectors, including:
- Startups
- Sales teams
- Support teams
- E-commerce stores
- Companies prioritizing fast & personalized web chat
Is My LiveChat Right For You?
As an advanced live chat solution, My LiveChat excels by prioritizing stability and agent efficiency. It eliminates the concern of capacity limits with unlimited chat volume across all plans. Agents are empowered with essential tools such as Proactive Chat, real-time Visitor Monitoring, and dedicated Mobile Apps, ensuring your business can consistently provide rapid, high-quality support that converts prospects into long-term customers.
Still unsure about My LiveChat features? Contact us at (661) 384-7070 for further guidance.
My LiveChat Features
This feature allows agents to see website visitors in real-time, including their IP address, country, pages visited, and referrer address. This intelligence enables agents to provide a personalized experience and proactively invite visitors to chat.
Agents can welcome visitors with automated, personalized greetings based on specific criteria like location or the URL they are currently viewing. This feature helps intercept visitors before they leave the website, converting prospects into customers.
The Agent Console, available as an app for Web, Windows, Mac, iOS, and Android, allows operators to handle multiple simultaneous chats. Agents can use Canned Responses, transfer chats to other agents, and monitor typing indicators for quick collaboration.
This feature enables agents to co-browse with online shoppers, allowing them to provide live visual guidance to customers. Live Co-Browsing simplifies troubleshooting and assists with complex sales or support issues directly within the chat session.
The software tracks communication and provides analytics on chat history, allowing administrators to search records by date, staff, or customer. Customers can also request chat transcripts to be sent to their email address for personal records.
