NetSupport Manager: Pricing, Free Demo & Features

Name: NetSupport Manager
Rating: 4.8 (11 reviews)

Last Updated Sep 2, 2026

Overview

NetSupport Manager provides secure remote control and support tools that help IT teams quickly resolve issues and manage devices across locations. Despite some users finding setup challenging, it offers reliable connections, multi-platform access, and one-time licensing for cost control, making it a strong choice for customer support teams.

Overall Rating

Based on 11 users reviews

4.8

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

NetSupport Manager Specifications

Live Chat
Analytics And Reporting
Phone Support
Knowledge Base
Ticket Management
Omnichannel Support
CRM Integration
Canned Responses
Customer Feedback Surveys
Escalation Management

View All Specifications

What Is NetSupport Manager?

NetSupport Manager is a remote control and support solution that empowers IT and customer service teams to access, manage, and troubleshoot desktop and server devices securely from anywhere. Its remote control, screen sharing, and file transfer features enhance help desk efficiency by reducing response time and supporting real-time issue resolution. The software’s multi-platform support and one-to-many remote management capabilities help organisations scale support across distributed environments.

NetSupport Manager Pricing

NetSupport price starts at £10/user (one-time license) with a free trial. Businesses can request a NetSupport pricing quote based on their needs and requirements.

Disclaimer: The pricing has been sourced from third-party websites and is subject to change.

NetSupport Manager Integrations

The software supports integration with Microsoft Active Directory, along with multiple inventory and mobile control systems. Watch the NetSupport Manager demo to learn more about its integration arrangements.

Who Is NetSupport Manager For?

NetSupport Manager is ideal for a wide range of industries and sectors, including:

IT support teams
Education institutions
Government agencies
Healthcare providers
Manufacturing firms
Retail and service sectors

Is NetSupport Manager Right For You?

NetSupport Manager is well suited for organizations seeking a secure, on-premise remote support solution with strong device control and management features. Its perpetual licensing with a one-time purchase can deliver cost predictability for businesses. With reliable remote access, comprehensive monitoring, and support tools, it works particularly well for IT departments handling distributed or hybrid environments. Interested teams can request a customized pricing quote directly on the vendor’s site.

Still doubtful if NetSupport Manager is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

NetSupport Manager Features

Remote Control Tools

NetSupport Manager delivers secure and high-speed remote control, enabling technicians to connect to desktops, servers, and devices across LAN, WAN, or internet connections. The software facilitates screen control, interaction, and device browsing to diagnose issues efficiently, helping minimize downtime while maintaining secure, encrypted communications.

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Multi-Platform Support

The software supports remote access to Windows, macOS, legacy Linux, Chrome OS, and mobile devices, enabling IT teams to troubleshoot and manage diverse endpoints from a single console. This flexibility supports organizations with varied device landscapes and helps standardize remote assistance efforts.

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Training And Problem Resolution

The platform supports effective training by showing screens and real-time annotations to connected devices. Technicians can capture screenshots, record sessions, and facilitate group learning, enhancing internal training and recurring issue documentation.

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Flexible Communication

NetSupport Manager includes tools for bridging communication gaps during support sessions, offering two-way text and full audio chat, broadcast messaging, and help requests direct to the help desk. These features enhance collaboration between support agents and end users during issue resolution.

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Pros And Cons of NetSupport Manager

A quick look at NetSupport Manager's strengths and weaknesses to
help you decide if it's the right fit

Pros

Easy to use and reliable remote access
File transfer tools save time
Stable and consistent connection speed

Cons

Some users find setup difficult
Documentation and support resources limited

NetSupport Manager Reviews

Insights from real users on NetSupport Manager’s features,
performance, and overall experience.

Total 11 reviews

4.8

All reviews are from verified customers

Rating Distribution

Stars

82%

Stars

18%

Stars

Share your experience

Dominick Milillo

Financial Services, 11-50 employees

More than a year

5.0

March 2025

“Reliable remote support platform”

Pros

Having a simple platform for remotely connecting to our computers has been really helpful for managing devices and assisting users when they need support.

Cons

The setup side is a little complex and very granular. It's also not very simple to disable the features that reduce graphics and video quality to save bandwidth especially since bandwidth isn't an issue for us.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Charlotte Ryan

Education Management, 101-500 employees

More than a year

5.0

November 2024

“Stable and convenient remote management”

Pros

Using it feels very convenient and simple and the software has been consistently stable for me.

Cons

Something that could be improved is the limited documentation available for support and guidance.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Sean Bolton

Banking, 500+ employees

More than a year

4.0

November 2024

“Useful for monitoring learners' screens”

Pros

During remote training sessions, this product has been incredibly useful for monitoring learners' screens. It lets us watch them work through practice exercises live, spot mistakes as they happen and step in right away with guidance and support.

Cons

At times, the PCs drop their connection to SoftLink so we have to spend time reconnecting before we're able to help the learners again.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 11 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of NetSupport Manager?

Typical users include IT support teams, educational IT technicians, government IT departments, healthcare tech teams, and manufacturers.

What language does NetSupport Manager support?

NetSupport Manager is primarily available in English.

Does NetSupport Manager have a mobile app?

Yes, NetSupport Manager software offers mobile control apps for iOS and Android to support remote sessions from tablets and smartphones.

What other apps does NetSupport Manager integrate with?

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Does NetSupport Manager offer an API?

NetSupport Manager does not prominently feature a public API on its official documentation.

What types of pricing plans does NetSupport Manager offer?

NetSupport Manager offers a one-time purchase licensing model starting at around £10 per user with all features included; a free trial is available. Request a custom NetSupport Manager cost quote for your business now.